중국 동북호랑이와 표범 국립공원

The hotel is very nice. However, the experience was let down by some of the staff. On arrival, the bell boy was most helpful with unloading our bags. However, the reception lady was clueless. Even though she quickly found my prepaid booking in the system, she went through screen after screen, clicking away merrily without explaining what she was doing. There were two other staff who walked by from time to time, looked over her shoulder and then walked away. A queue of guests behind us grew impatient. It took over 20 minutes before she finally gave us our room key, but without even a word of explanation of why it took her so long. The room was nice and tasteful, and the furnishing was top quality. We visted the spa/onsen. The reception lady asked us to leave our mobile phones in individual lockers and gave us each a number tag. However, the number tag did not match the locker number! On leaving the spa, she asked us to hand back the number tag before opening the phone lockers, Not surprisingly, the wrong lockers were opened and were empty. At first, she insisted that these are the correct lockers, and showed us the number on the key tags as proof. After a fashion, we persuaded her to open the phone lockers that we had actually deposited our phones. Bingo, our phones were sitting inside these! The breakfast buffet was below par. The cooked food was barely warm. It took a while before cutleries were provided after asking. Why aren't these available at a hotel buffet???

우선 위치가 너무 좋은 호텔로 여기저기 접근성이 너무 좋았음! 시설이 오래 되었지만 관리는 잘되어 편하게 이용할수 있었고, 숙소 자체와 시설에 대한 만족도는 매우 높았음. 다만, 수영장 상주하는 직원이 시간대 별로 바뀌는데 특정 시간대 관리했던 직원이 수영하는 모습을 불쾌할 정도로 쳐다보고, 다리를 계속 떨면서 코를 후비는 모습을 계속 보여 좋았던 인상이 반감 되었음. 머무는 동안 계속 수영장을 이용했었는데 그 직원을 보고 이용 하고 싶은 마음이 뚝 떨어졌음. 바로 클레임을 걸고 싶었으나, 그 시간대 이용 고객이 나와 일행 뿐이었고, 방번호와 이름을 함께적고 이용을 했고 우리는 몇일 더 이 호텔에서 지내야했기 때문에 그냥 바로 수영장에서 나왔음. 호텔측에서는 해당 직원의 태도를 개선할 필요가 있어보임. 좋았던 호텔의 인상이 해당 직원으로 무척이나 반감되었음. 그 사람 말고는 전체 적으로 다 친절했음.