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"I expect hot and cold running water at the sink and in the shower. The hot water was shut off under the sink, and the handle on the sink did not function to turn on the hot water. I paid a price for this room that was too high for lacking basics. "

"The bed was atrocious. So unbelievably uncomfortable. I have slept on the floor more comfortably. My wife and I slept terribly all week long, waking up almost hourly unable to fall back asleep for 30 minutes to a hour each time due to the uncomfortableness of the bed, and it absolutely wrecked both of our backs affecting the rest of our trip. The hot tub and heated pool were freezing the first day and did not get warm until the second full day we were there, but after that were amazing. The breakfast was nice, somewhat limited options but good. The bartenders were amazing, so nice and friendly and drinks were perfect. Restaurant food was good. The view was amazing but I’m not sure the pros outweighed the cons. The uncomfortableness really put a damper on our whole week. "

"Everything was awesome but no gym. Loved our stay though"

"Needs complimentary coffee and improvements to elevator and cleanliness of rooms. Floors very dirty "

"Did not use pool but really nice"

"This place gives off timeshare vibes, get an affordable nightly rate, they nickel and dime you for every single thing, coffee is like a regular amenity at hotels right? Not this one, the only coffee available in the hotel is at their restaurant where there staff is very busy and you have to ask them to get you one if you want to bring it back to your room in the morning. The pool they advertise is FREEZING cold, there is a heated pool that is small and overcrowded (like an rv park type pool), two elevators in our building-one of which was broken down the entire time we were there, 6 floors of people-small elevator. They have a third party company put out chairs all over the beach front, they charge a TON for using them (and it blocks the view from every one else👎One available restaurant on the outdoor premises (sizzle and smash) was not even open on the day we wanted to try it out but was suppose to be from 11-5, nope. The rooms feel extremely moist…? Like wet, we had cookies in our room that got soggy after a day. Yes it’s on the beach. They have tons of very expensive drinks, sure, not much is regulated. This is not a kid/family friendly place, that’s all I have to say, pretty disappointing. All staff except the front desk is nice but probably not paid enough. Front desk does not answer phone calls and appear annoyed with any questions. The guy who check us in was very nice and there were a few that were nice but majority of the time this was the case. "

"Loved the beautiful beach and the pool was great"

"The beach view is gorgeous ..the hotel is beautiful and the staff is very professional and friendly..The restaurant food was awesome and had a great selection..loved loved the chicken nachos outside by pool …crab cakes Benedict was delicious….my husband loved the shrimp and grits …we will be back to Pensacola and only book at this facility "

"Breakfast was average nothing special. Rooms were clean pillows left something to be desired. Overall we would stay again."