Dear Mrs Martins and Mr JulioI write you the same answer I wrote on google as you are the same guests. We are sorry to read this review and your dissatisfaction with your stay.As for the malfunctioning of the bidet and the bathtub, we understand from the maintenance intervention that you did not know how to close and open the jumper. This is different from malfunctioning. Room services, as per the standards required by our regional institutions, are available at all times when the services are open to the public. I am sorry if you felt you were not given enough attention, the fact that we still upgraded your room to a pool and sea view from the garden view you had booked does not seem to me to be a lack of attention. But that’s it, not everyone has the same sensitivity and empathy. I would only add that on arrival the girl at reception asked you if your luggage was heavy to see if a trolley was needed or if the porter could simply take it by hand. However, we are happy that you chose our facility and we thank you for that. Please accept our warmest regards

Gentile Signora Anna.Grazie per la sua valutazione. Ci auguriamo di poterla avere nuovamente nostra ospite in futuro.Cordialmente. La direzione.

Grazie della sua valutazione Signora Alessandra.Siamo felici di essere stati all'altezza delle sue aspettative. Ci auguriamo di poterla servire ancora in futuro e con l'occasione le inviamo i nostri migliori saluti. La direzione

Gentile Signor Paolo siamo folto felici che l'hotel le sia piaciuto così come la nostra posizione che confermiamo, è veramente invidiabile. Quanto ai servizi extra che definisce inavvicinabili, mi dispiace, ma dobbiamo specificare che è esattamente il contrario. Le sue consumazioni abituali, caffè doppio 3 euro e lo Spriz 7 euro (in una terrazza con vista mare mozzafiato) non mi pare che siano assolutamente inavvicinabili. Se si riferisce al supplemento per il servizio in camera di 15 euro in aggiunta a 2 caffè, richiesto a colazione, le confermiamo che anche in questo caso è un importo veramente molto basso, tenuto conto che è necessario staccare un cameriere dal servizio per portare la consumazione in camera. Ci auguriamo tuttavia che questo non abbia influito negativamente nello svolgimento della sua vacanza e ci auguriamo di poterla riavere presto nostro gradito ospite. Cordialmente. La direzione.

Dear Younes,thank you for review, we are very happy you appreciate our location and the beautiful view from the hotel. We hope to host you again in the future and send you our best regards. The hotel manager

Dear Tonino, thank you very much for your kind words. We are happy that you appreciated our facility and yes, it is easy to reach the beautiful historic centre within a few minutes' walk. We hope to host you in the future and take this opportunity to send you our warmest regards.

Dear Torsten, thank you very much for your score. It makes us very happy to know that you were satisfied with the facility and our services. We look forward to having you as our guest again and send you our best regards

Dear guest, thank you very much for your very positive review, this makes us think that you had a good holiday and we are very happy about that. With the hope of welcoming you back soon, we would like to extend our warmest regards.

Dearest Mrs Svetlana,thanks a lot for your beautiful review. It is a pleasure to read that your vacation was pleasant and memorable, this is just our goal and we are very proud when we achieve it. We are really grateful for sharing. We hope to welcome you again in the near future, please accept our best wishes and regards. The hotel manager

Dear Sascha,if possible, we would like to know more details on your evaluation to let us improve the points you did not like. If you feel, you can write us an email. We will be glade to comment it. Thanks a lot and best regards. The hotel manager

Dear Lene,thanks a lot for your valuation and for sharing it. We are happy you enjoied your stay and we look forward to host you again in the near future. Please accept our best regards.The hotel manager

Querido Juan Carlos,muchas gracias por escoger nuestro Smy Carlos V para sus vacaciones en Alghero.Estamos encantados de que hayan disfrutado de su estancia con nosotros y esperamos tener el placer de volver a hospedarles de nuevo en alguno de nuestros hoteles Smy.

Dear guest,We first would like to thank you for choosing our Smy Carlos V for your holidays in Alghero and for sharing your comments on your experience among us. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Dear Tilman,Than you very much for choosing our hotel Smy Carlos V for your recent holidays in Alghero.We hope to have the pleasure to welcome you back.

Dear Felipe,Thank you for sharing a review of your recent visit to Smy Carlos V. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention.Rest assured that your comments have been taken onboard and revised by the entire Management team.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Cher Sherazade,Nous tenons à vous remercier pour avoir publié cette appréciation sur votre récent séjour au sein de notre Smy Carlos V. Nous sommes heureux de lire que vous avez pleinement profité de vos vacances, et nous espérons avoir le plaisir de vous accueillir à nouveau.

Dear Bodil,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Smy Carlos V was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Thank you very much for sharing your feedback from your holidays in our Smy Carlos V. We are delighted that you enjoyed your stay and hope to have the pleasure of serving you again in the future.

Dear Stein, Thank you for choosing our Smy Carlos V Hotel for your recent vacation in Sardegna! We are happy you had a wonderful holiday in our establishment and you felt comfortable in our facilities. We are also very pleased you enjoyed our restaurant, with the wonderful views it offers. Thank you for the recommendation to other Expedia users. We hope to have the pleasure of having you as a guest again, either in our Smy Carlos V or in one of the other Smy Hotels.

Dear Anna, Thank you for choosing us for your recent stay in Alghero! We are glad to hear that you enjoyed the pool area and that you loved the room and its wonderful views. At the meantime, we are sorry to hear that you had difficulties with the breakfast service on your first few days of your stay. However, we are glad to read that these difficulties were resolved during your vacation. We look forward to welcoming you back to our Smy Carlos V or in any of our other Smy hotels.

Gentile Gabriele, Grazie mille per la sua recensione! Siamo lieti di sapere che avete apprezzato la nostra area piscina. Ci auguriamo di avere il piacere di ospitarla nuovamente nel prossimo futuro.

Grazie mille!

Dear Christopher, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Smy Carlos V and are delighted to read that we were able to match your expectations. It is important for us to know you are satisfied with our breakfast service and our with staff in general. Thank you for your constructive comments. As you say, we are constantly trying to improve our facilities. We hope to have the pleasure of welcoming you again in our hotel, or in any of our Smy hotels.

Dear Steinar, Thank you for your feedback after your holiday in our Smy Carlos V! We are delighted to hear that you have enjoyed your stay at our hotel and that the comfort has been to your liking. However, we are sad to read that you had some inconveniences during your stay. Our hotel is close to the historical centre of Alghero. A short walk of about 10 minutes will take you to many shops and restaurants where you can enjoy a wide range of local specialities. Please be assured that your comments will be taken into consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Smy Carlos V will remain an option for your next holiday!

Cher Véronique, Nous souhaitons avant tout vous remercier pour avoir choisi notre Smy Carlos V pour vos vacances à Alghero ainsi que pour le temps que vous avez consacré à nous faire part de vos impressions. Nous tenons à vous présenter nos excuses pour les soucis techniques de climatisation que vous avez eu pendant votre séjour. De plus nous souhaitons vous remercier d'avoir souligné que nos employés on prit en compte le problème et vous ont changé de chambre le même jour. Nous espérons avoir le plaisir de vous servir à nouveau dans un futur proche.

Dear Robert, Thank you very much for sharing this great review of your recent stay at Smy Carlos V! We are delighted to read that you had an excellent stay because it means that you enjoyed your holiday with us. Once more we thank you for sharing your experience. We look forward to serving you again in a near future in any of our Smy Hotels.

Cher Monsieur Daniel, Nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Smy Carlos V. Notre objectif est garantir que nous offrons des vacances mémorables à nos clients, donc nous sommes heureux d'apprendre que vous avez passé un bon séjour. Merci encore une fois pour avoir choisi notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.

Dear Elizabeth, Thank you for your review after your holidays in our Smy Carlos V. We are very happy to read that you enjoyed our location, our pool side and the food served by our chef! However, we are saddened to read that the air conditioning in your room was not working as it should. Our reception team would have been happy to move you to another room or to help you with the air conditioning. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Dear Ian, We would like to thank you for the lovely review you shared following your recent experience to our Smy Carlos V. We are delighted to read that we were able to met your expectations. We also thank you for pointing out the kindness of our reception staff, as well as the cleanliness of our installations. Thank you for making us your choice hotel and we look forward to serving you again.

Gentile Sig. Edoardo, Grazie per il tempo che ha dedicato nel condividere la sua opinione. Sembra effettivamente leggendo i suoi commenti, che certi aspetti del suo soggiorno non siano stati all'altezza dei nostri standard abituali. Abbiamo preso nota delle sue critiche e le assicuriamo che i commenti dei nostri ospiti sono per noi di massima importanza. La preghiamo di voler accettare le nostre scuse più sincere per non essere stati capaci di offrirle un impeccabile momento di relax e apprezziamo il tempo dedicato nel farci pervenire le sue impressioni. Speriamo di avere une nuova opportunità di servirla e di recuperare la Sua fiducia in Smy Carlos V durante una prossima occasione.