Does Grand Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM–9:00 PM.

How much does it cost to stay at Grand Hotel?

As of Aug 29, 2025, prices found for a 1-night stay for 2 adults at Grand Hotel on Aug 30, 2025 start from ₩266,428, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hotel?

Self parking and valet parking are free at this property.

What time is check-in at Grand Hotel?

Check-in begins at 3:00 PM. After-hours check-in is not available.

Where is Grand Hotel located?

Situated in the mountains, this spa hotel is within a 10-minute walk of Victoria Park and Nuwara Eliya Golf Club. Assemblies of God Church Nuwara Eliya and Holy Trinity Church are also within 1 mi (2 km).

Grand Hotel Reviews, Deals & Photos 2025

10/10 Excellent

Damodharan

Aug 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent

Stayed 1 night in Aug 2025

10/10 Excellent

Janaka

Jun 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent property, old world charm, over hundred year old hotel meticulously kept. Food was great at the Magnolia restaurant. The management and staff were great and made our stay comfortable.

Stayed 2 nights in May 2025

8/10 Good

Adeel

Mar 25, 2025

Liked: Cleanliness, property conditions & facilities

Hotel with lots of historic character. Admin/hotel check-in staff was ok - just like any other mass hotel no customized attention or recognition of guests. Breakfast staff was very courteous.

Stayed 1 night in Mar 2025

6/10 Okay

Sovit

Aug 9, 2025

Disliked: Cleanliness, staff & service

Pros: Location, Garden around the property, restaurants outside the property Cons; Very old, uneven floors inside the room, bathroom smells of sewage, musty smelling rooms, only one lift in one corner of huge floors resulting in a lot of walking, unresponsive staff, cold/poor quality breakfast buffet, staff wanted to charge me LKR 2800/- for an extra veg sandwich when I asked them to pack it for the morning of my checkout. I had paid for a full buffet breakfast for 3 and was unable to have it due to an early checkout. Very disappointing stay at Grand!

Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Feb 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We were surprised by the size and substance of the building which combines Tudor and Edwardian style. The staff were charming and their service was faultless. Most cocktails were delicious and the food top notch.

Stayed 2 nights in Feb 2025

10/10 Excellent

Selvarajan

Feb 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

She was a grand lady totally elegant. The staff was par excellance.

Stayed 2 nights in Feb 2025

6/10 Okay

David

Aug 13, 2025

Liked: Cleanliness, amenities

The hotel promises a grand experience but falls short of that. Upon arrival there are many staff buzzing around you, which is unnecessarily overwhelming. The room was musty smelling but staff did nothing about that. Several things didn’t work, but were not fixed, despite profuse promises that they were doing everything to take care of us. Hallway noise was clearly heard through the door, which was a problem since there were so many families with small loins children who came from different cultures and had vastly different levels of concern for other guests. Four restaurants, and the food was good, but priced at the level of major cities in the US. Beds, however, were excellent and the buffet for breakfast was also excellent. But not enough for us to return.

Stayed 2 nights in Aug 2025

10/10 Excellent

Heba

Oct 2, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the service, very colonial, staff are pleasant and helpful, food is excellent. I love the manager Ms. Kalahari, she is very helpful, pleasant and very professional. I will go back to this hotel.

Stayed 2 nights in Sep 2024

10/10 Excellent

Celestina

Jan 10, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing - last visited in 1974 and 1978! Loved the gardens and the maintenance of the hotel and surroundings. Service was super - friendly staff - will definitely visit again.

Stayed 2 nights in Jan 2023

10/10 Excellent

Alex T

Jul 17, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing charm and grandeur! Excellent friendly staff. Perfectly manicured garden. Recent improvements have definitely elevated the comfort in the rooms and common areas. Will come again!

Stayed 2 nights in Jul 2024

10/10 Excellent

David

Sep 20, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Quite simply superb. The staff were extremely attentive and polite

Stayed 2 nights in Sep 2023

6/10 Okay

Ravi

Jan 22, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Very nice hotel with a traditional feel. Service is good but felt the level of service was not consistent for all guests. On occasions western guests got treated differently, eg with more attention vs guests of an ethnic origin. The service in general was very slow. We had to wait over 25 mins for a simple tea! The pool and gym area are nice as well as the gardens

Stayed 1 night in Jan 2025

8/10 Good

petranella

Jul 31, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful heritage building. Very good service. Large simply decorated rooms but not terribly soundproof.

Stayed 1 night in Jul 2023

10/10 Excellent

philippa

Feb 25, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent classic, historical hotel

Lovely classic old hotel. Perfect position to walk into town but also a bit on the quieter side too. Nice walks around quiet neighboring houses too. It’s a beautiful historic building with exceptional gardens. The rooms are spacious and older in style, so some people might not like the older quirks, but we loved it and would definitely recommend it. The staff were all very friendly and the food in the buffet breakfast was excellent plus the Indian restaurant on the entrance side of the property was great too. Loved our stay there.

Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveler

Aug 19, 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Poor value for money

Historical hotel with plenty of staff but overall it is overrated. Poor value for money.

Stayed 1 night in Aug 2024

8/10 Good

Robert

Nov 20, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High tea only okay.

Beautiful old hotel….Indian restaurant was the best.. High tea service not great…people walking through restaurant always and service was inattentive.

Stayed 2 nights in Nov 2023

10/10 Excellent

Ellen

Apr 21, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel to relax for a few days

We had a very enjoyable and comfortable two days stay. No complaints. Our room was nice and spacious, with a bay window and seating area. You do need to be a bit agile to climb out of the shower, which is over a bath with high sides. We tried several of the restaurants and the cafe. All were good. Service can be a bit patchy, but really, who cares when you are in such lovely premises with outstanding garden areas. We were very pleased to have chosen to spend two nights here; one night is not enough to fully appreciate what is on offer.

Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen

Jan 4, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It's a trip back into an imperial past, that is now open to many. High ceilings, a mix of wood floor and thick carpets, and staff in a range of uniforms. The level of English is good (sadly, my poor French wasn't up to the task of testing the staffs'). There is a good selection of eateries ranging from 'stuff yourself silly' to light bites. I highly recommend the Thai restaurant downstairs. I would avoid the coffee shop, where I was unsuccessful in attempting to buy over-priced cakes to take out - after the guy "serving" me walked off twice, to deal with other people, I decided that two can play the walking away game. So, overall good, if uneven.

Stayed 3 nights in Dec 2023

2/10 Terrible

Kamani

Sep 21, 2022

Disliked: Staff & service, amenities, property conditions & facilities

We weren't please with the way we been treated by the staff and the conditions of the rooms given because first room we were given (Room 258) had a blocked toilet and we were given that room by the staff member knowingly that room had issues by the reception staff member because he told me that when I went for the checkout next day morning! In the middle of the night they moved us to Room 353 and it had NO COLD water therefore my husband had several burnt spots on his back which wasn't at all good. They weren't even apologized for what happened!!! After we left we we received email from Chinthana Bandara, Hotel Operations Manager, The Grand Hotel with incorrect information therefore I wrote to him BUT had no response from him yet... Not recommend this hotel unless they repair the hotel rooms up to the required standards

Stayed 1 night in Sep 2022

8/10 Good

Pushpavaly

Apr 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

10/10 Excellent

Rushabh

Mar 11, 2025

Stayed 2 nights in Mar 2025

8/10 Good

tyler

Dec 29, 2024

Liked: Amenities

Stayed 2 nights in Dec 2024

8/10 Good

Ramasamy

Dec 22, 2024

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness

Stayed 2 nights in Dec 2024

4/10 Poor

Victor

Nov 27, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The Grand Hotel is a nice place with a good location to see Nuwara Eliya. The hotel itself was very nice, but the rooms were poor, and need an upgrade. The Thai restaurant made amazing food. But! The staff at this property were the worst I have ever experienced, and my family and I experienced several situations with issues. First there was an issue with my mom wanting to go to the pool, which she was told she could, but when she got down to the pool area, she was told she was not allowed, even though there were only three people there and 12 empty chairs, so she was sent back to her room. Secondly, my dad wanted to enter the gym and sauna, and was told the same, he could not enter, event though nobody was there. The staff was so unfriendly and not helpful at all. Lastly, the worst things of all was, that we had paid for 4 breakfasts, but my wife could not join the trip, so we had paid for one extra and wanted to invite our Sri Lankan friend to join us for breakfast. The staff made a big issue with this, and that we had to pay for one extra, even though we were still four people, so we ended up paying for 5 breakfasts and only being 4. We were not met at all, and they were so unpolite to us the entire stay. When we checked out, the staff asked how our stay was, and we said it had not been good due to the many issues we had, and then the staff just walked away to another couple and asked them about their stay, so not listening at all. I would NOT recommend this place.

Stayed 1 night in Nov 2024

10/10 Excellent

ARACELI NUÑEZ

Nov 8, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Estancia fascinante, rodeado de ambiente histórico muy buen conservado y actualizado, en un entorno excepcional

Stayed 1 night in Nov 2024

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Grand Hotel

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