Location was really good, check in and out process was simple and fast. Staff were really friendly too! But the mattress was quite thin. It doesnt seem too clean as well as there were stains on the towel and a stain at the corner of the bed sheet.
Gladys
2024년 5월에 1박 숙박함
답변 제공: 東横INN小田原駅東口 くちこみ担当 님, 2024년 5월 22일
Thank you very much for staying at our hotel.We are very sorry that the fixtures and fittings in your room were dirty and caused you discomfort.We will remind our staff of your kind words and ensure that our guest rooms are always clean.We sincerely look forward to having you stay with us again if you have the opportunity.
Perfecte ligging bij het station, uiterst vriendelijk personeel, redelijke grootte van de kamer, goed ontbijt is inbegrepen.
Guido
2024년 5월에 2박 숙박함
답변 제공: 東横INN小田原駅東口 くちこみ担当 님, 2024년 5월 10일
This time, thank you for staying at our hotel from some hotels.We will continue to promote better service in the future.We sincerely look forward to your next visit.
Excellent hotel with ideal location- two minutes walk from the train station. Great service, food, and eateries around. Worth the price.
Abdulla
2024년 5월에 1박 숙박함
답변 제공: 東横INN小田原駅東口 くちこみ担当 님, 2024년 5월 7일
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .
Very convenient location. Close to train station.
Staff is very helpful and free breakfast is a bonus😍
Helen
2024년 4월에 1박 숙박함
답변 제공: 東横INN小田原駅東口 くちこみ担当 님, 2024년 4월 28일
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.
8/10 - 좋아요
Andrew
연인과의 여행
2024년 4월 25일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good except the bed which was only a bit softer than the floor. Staff, location close to station & restaurants and breakfast all very good.
Great location, a few minutes walk from the station. Staff are super helpful in spite of knowing little English. Will definitely stay here again.
Eleen
2024년 4월에 1박 숙박함
답변 제공: 東横INN小田原駅東口 くちこみ担当 님, 2024년 4월 20일
Thank you very much for staying at our hotel the other day.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .
It’s very convenient location. Just few minutes from Odawara Railway Station. Close to everything and love to visit historical Castle. The staff are very helpful. Thanks!
MITSUYO
2024년 4월에 1박 숙박함
답변 제공: 東横INN小田原駅東口 くちこみ担当 님, 2024년 4월 15일
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.
10/10 - 훌륭해요
Shawn
연인과의 여행
2024년 4월 10일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite near to the shopping areas and train station. Near to the bus stop to take to hakone too. No need to bring the luggage up on the ride for a day's visit. Free breakfast included too.
Overall, I would recommend this property. The only negative experience I had was that when I requested for an extra pillow, instead of the staff delivering it, I was asked to go to reception to get it there myself.
Ngee
2024년 3월에 3박 숙박함
답변 제공: 東横INN小田原駅東口 くちこみ担当 님, 2024년 4월 10일
This time, thank you for staying at our hotel from some hotels.Regarding the rental of pillows, we apologize for the inconvenience, as the number of staff is limited.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.
10/10 - 훌륭해요
Tatad
가족 여행
2024년 4월 7일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the location. Short walk to station. Restaurants and Castle. Good options for exploration of hakone.
Tatad
2024년 4월에 3박 숙박함
답변 제공: 東横INN小田原駅東口 くちこみ担当 님, 2024년 4월 8일
This time, thank you for staying at our hotel from some hotels.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.
Just a normal business hotel. The hotel is conveniently located near to the hotel with many options for food. It's easy to walk to the castle.
Keith
2024년 2월에 1박 숙박함
답변 제공: 東横INN小田原駅東口 くちこみ担当 님, 2024년 4월 8일
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .