숙박 시설 내 편의 시설/서비스

퀄리티 인 & 스위트 애너하임 앳 더 파크 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 388개" "
평점 8 - 좋아요. 1000개 이용 후기 중 374개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 144개" "
평점 4 - 별로예요. 1000개 이용 후기 중 65개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 29개" "

8.2/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

SUNGHO

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
약간 아쉬운..
직원들 친절하고, 디즈니랜드 걸어서 갈 수 있고, 조식은 보통이고요. 며칠 지낼만은 했는데..방에서 나는 냄새가 조금 힘들었습니다.
2022년 9월에 2박 숙박함
답변 제공: Aida Li, Manager 님, 2022년 9월 15일
Thank you for staying with us. We work hard to ensure that all of our guests enjoy their stay and we appreciate your feedback very much. We look forward to having you stay with us again in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 2박 숙박함

8/10 - 좋아요

Hyeon Jee

좋아요: 청결 상태, 객실의 편안함
It was not bad, but many flies make me feel bad near the hotel
2019년 4월에 2박 숙박함

8/10 - 좋아요

웅이 님, 서울

좋아요: 숙박 시설 상태 및 시설
적당한 가성비 호텔
그냥 하루 잠만 잔 호텔

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

PETER YU HIN

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good size room and quiet AC
2024년 4월에 1박 숙박함
답변 제공: Aida Li General Manager 님, 2024년 4월 16일
Dear Peter,Thank you for your stellar review and perfect score! We're delighted that you enjoyed the spacious room and the tranquility provided by our quiet AC. Your satisfaction is our utmost priority, and we're thrilled to have met your expectations. We look forward to welcoming you back again soon for another exceptional stay!Best regards,Aida LiGeneral Manager

6/10 - 괜찮아요

Jake

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great experience but had some issues with the stay. Bathroom fan wasn’t really strong so after a shower it would be steaming for 30 minutes afterwards. The AC unit worked but as it was on one side of the room it took a while to feel it on the otherwise.
2024년 4월에 2박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 4월 13일
Dear Jake,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a generally positive experience during your stay with us.Regarding the issues you encountered with the bathroom fan and the AC unit, please accept our sincere apologies for any inconvenience caused. We have already alerted our maintenance team to address these concerns promptly to ensure that future guests do not encounter similar issues.Your comments are invaluable to us as they help us identify areas for improvement and ensure that we continue to provide exceptional service to all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 - 좋아요

Carl

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a good hotel within walking distance of Disneyland. It looks a little older, but it is still nice. The bed is comfortable, clean towels every day, and a free breakfast. It is right on Katella so there is some street noise to deal with. Bring ear plugs for sleeping.
2024년 4월에 4박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 4월 12일
Dear Carl,Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel and found it to be a convenient choice for your visit to Disneyland. We appreciate your kind words regarding our comfortable beds, daily towel service, and complimentary breakfast – it's always wonderful to know that our amenities enhance our guests' experiences.We understand that the noise from Katella Avenue was a bit of a nuisance for you. Next time, please don't hesitate to request a room in our quieter back area. We want to ensure that you have the most restful stay possible.As you mentioned, while our hotel may have some age, we take pride in its maintenance and unique charm. Rest assured, we're continuously working on improvements to ensure that our guests have a comfortable and enjoyable stay with us.Thank you once again for choosing to stay at our hotel. We look forward to welcoming you back and providing you with another memorable experience.

6/10 - 괜찮아요

John 님, san diego

아이를 동반한 가족 여행
We pre-checked in around 10am to head out to Disneyland, and when we returned to check in around 4:30PM, our room was not ready and still being cleaned. This was very unfortunate, as we had three tired children with us. They did, however, offer us two rooms to rest in while our room was being ready, but we did not want to wait and sully up two rooms, but that means we would be checking in very late in the evening, and had to get all of our luggage and settled after a long day at Disneyland.
2024년 3월에 2박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 4월 9일
Dear John,Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you encountered upon your arrival. It's disheartening to hear that your room wasn't ready upon check-in, especially after a long day at Disneyland with your family.We understand the importance of having a comfortable and timely check-in experience, especially when traveling with tired children. While we're glad our team offered alternative arrangements, we recognize that this wasn't ideal for you.Your feedback is invaluable to us, and I'd like to extend our apologies along with a discount for your next stay with us. Please don't hesitate to contact me directly when planning your next visit, and I'll personally oversee your reservation to ensure everything goes smoothly.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.

10/10 - 훌륭해요

Arlan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice Hotel Inn. Staff are friendly the housekeeping service are always there . Thank keep it up always. Thank you.
답변 제공: Aida Li, General Manager 님, 2024년 4월 8일
Dear Arlan,Thank you so much for your wonderful review! We're thrilled to hear that you had a pleasant stay with us and that our staff made a positive impression on you. Providing exceptional service is our priority, and it's rewarding to know that our efforts were appreciated.Your kind words will be shared with our team, especially our housekeeping staff, who work tirelessly to ensure that our guests have a comfortable and clean environment throughout their stay.We truly appreciate your feedback and your perfect rating. It was our pleasure to host you, and we hope to have the opportunity to welcome you back for another outstanding experience in the future.

6/10 - 괜찮아요

Christopher

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 4월 5일
Dear Christopher,Thank you for choosing to stay with us and for taking the time to leave a review. We appreciate your feedback, although we noticed you rated your experience as 3 out of 5 without providing any specific comments.We strive to ensure that every guest has a comfortable and enjoyable stay, so it's important for us to understand where we can improve. If there was anything in particular that didn't meet your expectations during your stay, please don't hesitate to reach out to us directly. Your insights are invaluable in helping us enhance our services for future guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 - 훌륭해요

Yarimar

2024년 3월에 1박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 4월 5일
Dear Yarimar,Thank you immensely for choosing to stay with us and for taking the time to leave a stellar 5 out of 5 rating. We are thrilled to see that you had an exceptional experience during your stay with us. It's our constant endeavor to provide top-notch service and exceed our guests' expectations, and we are delighted to hear that we achieved this during your visit.Should your travels bring you back to this area, it would be our utmost pleasure to welcome you back for another fantastic stay.

8/10 - 좋아요

Cynthia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was perfect for our small family of four after a long Disneyland day. Rooms are a bit outdated but still slept well and comfortably. Breakfast was nice, good selection.
2024년 3월에 1박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 3월 28일
Dear Cynthia,Thank you for your feedback! We're delighted to hear that our hotel was the perfect choice for your family after a busy day at Disneyland. We appreciate your understanding regarding the room's outdated appearance, and we're pleased to know that you still found comfort during your stay. Your comments regarding breakfast are also appreciated. Please rest assured that we are actively working on improvements to enhance our guests' experiences, and we hope that the next time you stay with us, you'll notice a difference. We look forward to welcoming you back and providing you with an even better stay in the future!

10/10 - 훌륭해요

Angie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and close to Disneyland!
2024년 3월에 3박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 3월 28일
Dear Angie,Thank you for taking the time to leave your review! We're delighted to hear that you found our hotel clean and appreciated its proximity to Disneyland. Your satisfaction is our utmost priority, and we're thrilled that we could contribute to a pleasant stay. We hope to have the pleasure of hosting you again in the future!

6/10 - 괜찮아요

Rachel

가족 여행
Location is amazing. You can walk up the street to downtown Disney. So I would come back again just for the proximity to the park. Breakfast area was tight. Low budget, nothing special, but clean and felt safe.
2024년 3월에 3박 숙박함
답변 제공: Aida Li, Manager 님, 2024년 3월 28일
Dear Rachel,Thank you for sharing your feedback with us! We're thrilled to hear that you found our location to be amazing and convenient, especially with its proximity to downtown Disney. Your satisfaction is our top priority, and we're glad you felt safe and comfortable during your stay. We'll take note of your comments regarding the breakfast area and strive to enhance that experience for future guests. We look forward to welcoming you back again soon for another enjoyable stay!

10/10 - 훌륭해요

Cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay here every time we travel to Disneyland and have stayed with them for years. Great breakfast I walk to Disneyland all the time not bad, single mom with kids and always feel safe. My room is always clean staff is so nice.
2023년 12월에 6박 숙박함
답변 제공: Best regards, Aida Li, General Manager 님, 2024년 3월 22일
Dear Cheryl,Thank you immensely for taking the time to share your wonderful review! We're absolutely thrilled to hear that you consistently choose our hotel as your home away from home when visiting Disneyland. It's an honor to be part of your cherished memories over the years.We're delighted that you've found our breakfast offerings to your liking and that the proximity to Disneyland adds to the convenience of your stay. Ensuring a safe and welcoming environment for all our guests, is of paramount importance to us. Your comfort and peace of mind are our top priorities.We're glad to know that our diligent housekeeping team consistently provides you with a clean and comfortable room, and that our staff members have contributed positively to your experience. Your kind words truly motivate us to continue delivering exceptional service.Once again, thank you for your continued loyalty and for choosing to stay with us. We can't wait to welcome you back for many more magical adventures at Disneyland.

10/10 - 훌륭해요

Israel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wifi works well, distances to disneyland wasn't far, room was nice, and also free breakfast 🙂
2024년 3월에 1박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 3월 18일
Dear Israel,Thank you for sharing your delightful experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and that our amenities, such as the reliable Wi-Fi, proximity to Disneyland, comfortable rooms, and complimentary breakfast, contributed to making your visit exceptional.Your perfect score of 5/5 means the world to us, and it's a true testament to our team's dedication to providing top-notch service and creating memorable experiences for our guests.We hope to have the pleasure of welcoming you back soon for another wonderful stay!

10/10 - 훌륭해요

giovanni

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service and welcoming staff
2024년 3월에 2박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 3월 15일
Dear Giovanni,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed your stay and that our service and staff met your expectations. Providing a warm and welcoming atmosphere is always our top priority, and it's wonderful to know that we succeeded in making your experience a positive one.We truly appreciate your kind words and the perfect rating you've given us. It means a lot to our team to receive such positive feedback from our valued guests like you.We hope to have the pleasure of welcoming you back to our hotel in the near future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was extremely nice and helpful. My family and myself were there for 5 nights and every morning we had clean towels and a nice breakfast. Would definetly stay there again. Very affordable.
2024년 3월에 5박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 3월 13일
Dear David,Thank you so much for your wonderful review! We are thrilled to hear that you and your family enjoyed your stay with us and that our staff was able to make your experience memorable. Providing excellent service and ensuring our guests feel welcomed and taken care of is always our top priority.We're delighted to know that you appreciated our clean accommodations, delicious breakfast options, and affordable rates. Your kind words truly mean a lot to us, and we would be honored to welcome you back for another fantastic stay whenever your travels bring you our way.Once again, thank you for choosing to stay with us, and we look forward to the opportunity of hosting you again in the future!

10/10 - 훌륭해요

Pamela Joan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, easy place to stay if you’re doing Disneyland. Bus stop is right in front- easy walk to Downtown Disney. Breakfast is exactly what you expect and worked great for us.
2024년 2월에 4박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 3월 1일
Dear Pamela,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel to be clean and convenient for your Disneyland trip. It's wonderful to know that our location near the bus stop and within walking distance to Downtown Disney added to the ease and enjoyment of your stay.We're also pleased to hear that our breakfast offerings met your expectations and contributed positively to your experience. Ensuring our guests start their day off right is important to us, and we're glad it worked out well for you.We appreciate your kind words and hope to welcome you back for another magical stay in the future!

8/10 - 좋아요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice cheap stay right next to Disneyland
2024년 2월에 3박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 2월 23일
Dear Rachel,Thank you for sharing your experience with us. We're thrilled to hear that you found your stay with us to be pleasant and affordable, especially with our convenient proximity to Disneyland.We're committed to providing comfortable accommodations at a reasonable price, and we're glad to see that we met your expectations. Should your travels bring you back to the area, we'd be delighted to welcome you for another enjoyable stay.Thank you for choosing to stay with us, and we hope to see you again soon!

10/10 - 훌륭해요

Gricelda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 2월 23일
Dear Gricelda,Thank you for taking the time to rate your experience with us. We are thrilled to see that you had a wonderful stay and awarded us with a perfect score!Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back for another exceptional experience in the future!

10/10 - 훌륭해요

CLAUDIA

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in respetado a pesar de que llegamos noche , rápido, limpio
2024년 2월에 1박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 2월 6일
Claudia, Gracias por elegir quedarse con nosotros y por tomarse el tiempo para dejar su opinión. Estamos encantados de saber que su experiencia de check-in fue rápida y eficiente, a pesar de que llegó tarde por la noche. Proporcionar un proceso de llegada fluido es una de nuestras principales prioridades y nos complace poder cumplir con sus expectativas a este respecto.Mantener la limpieza en toda nuestra propiedad también es de suma importancia para nosotros y nos alegra saber que nuestras instalaciones estuvieron limpias durante su estadía. Nos esforzamos por mantener altos estándares de limpieza para garantizar que nuestros huéspedes se sientan cómodos y a gusto durante su estadía con nosotros.Una vez más, gracias por sus amables comentarios. Esperamos tener el placer de darle la bienvenida nuevamente para otra estadía placentera en el futuro.

2/10 - 너무 별로예요

Ashley

2024년 1월에 1박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 3월 20일
Dear Ashley,Thank you for choosing to stay with us. We appreciate your decision to provide feedback on your recent visit. While we strive to ensure every guest has a memorable and comfortable experience, we regret that we fell short of meeting your expectations during your stay.Your rating of 1 out of 5 is concerning to us, and we would greatly appreciate any additional insights you may have regarding your stay. Understanding your experience in more detail will allow us to address any issues and make necessary improvements to enhance the quality of our services.Please feel free to reach out to me directly to share any specific concerns or feedback you may have. Your satisfaction is of utmost importance to us, and we are committed to taking any necessary steps to ensure a more positive experience for our guests in the future.Thank you once again for choosing our hotel and we hope to have the opportunity to welcome you back for a much-improved stay.

8/10 - 좋아요

Ivan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo bien por el precio
2023년 12월에 2박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 1월 31일
Ivan, ¡Gracias por estar con nosotros! Trabajamos duro para garantizar que todos nuestros huéspedes disfruten de su estancia, apreciamos mucho sus comentarios. ¡Esperamos que regresen con nosotros de nuevo en el futuro!

8/10 - 좋아요

Jaylah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 1월 30일
Dear Jaylah,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are pleased to see that you rated us a 4 out of 5.While we're glad to have met your expectations, we're always striving to enhance our guests' experiences. If there are specific areas where we could improve or if there's anything you would like to share with us, please feel free to let us know. Your input is valuable, and we are committed to making every stay exceptional.We hope to have the opportunity to welcome you back in the future and provide you with an even more outstanding experience.

10/10 - 훌륭해요

Stefan

가족 여행
Walking distance to Disney but relaxed vibe was incredible
2024년 1월에 3박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 1월 30일
Dear Stefan,Thank you for sharing your fantastic feedback with us! We are delighted to hear that you enjoyed your stay and found our location within walking distance to Disney to be convenient.We're especially thrilled that you appreciated the relaxed vibe we aim to create. It's our goal to provide a comfortable and tranquil atmosphere for our guests to unwind after their adventures, and we're pleased to know that you experienced just that.Receiving your perfect 5 out of 5 rating is truly rewarding, and we appreciate your recognition. If there's anything specific that contributed to your positive experience or any suggestions you may have for us to make future stays even more enjoyable, please feel free to share.Once again, thank you for choosing us and we look forward to hosting you again in the future and creating more memorable moments for you.

8/10 - 좋아요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Aida Li, GM 님, 2024년 1월 16일
Dear Greg,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at our hotel. Your 4 out of 5 rating is greatly appreciated, and we're glad we could contribute to a positive experience for you.We're always striving to provide the best possible service, and your input helps us to continually improve. If there's anything specific you think we can enhance to make your next stay a 5-star experience, please feel free to let us know. We value your insights and look forward to welcoming you back in the future.Thank you again for choosing our hotel, and we hope to have the pleasure of hosting you again soon.

10/10 - 훌륭해요

Alex

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Aida Li, GM 님, 2024년 1월 19일
Dear Alex,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had an excellent experience during your stay and appreciate the perfect 10 out of 10 rating. Our team works hard to ensure our guests have a memorable and enjoyable time, and it's rewarding to know that our efforts have made a positive impact on your stay.If there's anything specific that stood out to you or if you have any suggestions on how we can further enhance our services, please feel free to let us know. Your input is invaluable to us as we strive to consistently provide the best possible hospitality.We look forward to welcoming you back in the future and providing you with another exceptional experience

10/10 - 훌륭해요

Tina 님, Ok stevens

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service and front desk people were fantastic. Traveled with a big group and they were very helpful.
2024년 1월에 3박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 1월 15일
Dear Tina,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our customer service and front desk team to be fantastic. It's wonderful to know that our staff was helpful during your stay, especially when traveling with a big group.Providing excellent service to our guests is our top priority, and we appreciate your acknowledgment of our team's efforts. If there's anything specific that stood out or any additional feedback you'd like to share, please feel free to let us know.We are grateful for your kind words and look forward to welcoming you and your group back for another enjoyable stay.

10/10 - 훌륭해요

Kelsey

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great place to stay with kids
2023년 12월에 4박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 1월 15일
Dear Kelsey,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be a great place to stay, especially with kids. Creating a welcoming and enjoyable environment for families is important to us, and we're delighted that you and your kids had a wonderful experience.If there are any specific aspects that you particularly enjoyed or if there's anything we can do to make your future stays even better, please feel free to share your thoughts. We appreciate your choice to stay with us and look forward to welcoming you and your family back in the future.

8/10 - 좋아요

CESAR H

2023년 12월에 3박 숙박함
답변 제공: Aida Li, GM 님, 2024년 1월 9일
Dear Cesar,Thank you for the 8 out of 10 rating! We appreciate your feedback, and while you didn't leave a comment, we're glad to see that you had a positive overall experience. If there's anything we can do to turn that 8 into a perfect 10 on your next visit, please let us know. Your satisfaction is important to us, and we look forward to hosting you again soon!

10/10 - 훌륭해요

Karime

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Excelente para ir a los parques de Disney
2024년 1월에 3박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 1월 9일
Dear Karime,Thank you for the glowing review! We're thrilled to hear that you found our hotel excellent for your visit to the Disney parks. Providing a positive experience for our guests is our top priority, and we're delighted that we could contribute to your enjoyment. If you have any specific highlights or suggestions you'd like to share, we'd love to hear them. We hope to welcome you back for another magical stay in the future!

6/10 - 괜찮아요

Debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My only problem was that the family above us was allowing their children to run and jump around loudly from 6:30 am up to 10:30 am when my family left I even left a note in the room about this being allowed for that long when I was a paying guest an I'm supposed to enjoy my stay with minimal noise when I said something to the guy who checked me out he didn't seem to have much to say back to me
2023년 12월에 1박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 1월 9일
Dear Debra,We're genuinely sorry to hear about the disturbance caused by the noise from the room above during your stay. Your feedback is valuable, and we apologize for any inconvenience you experienced. We're sorry if the response from the front desk didn't meet your expectations. Please know that we take this seriously, and we'll work to ensure a more supportive and compassionate response in the future. If you give us another chance, we'd love the opportunity to provide you with a much more pleasant and peaceful stay.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Aida Li, General Manager 님, 2024년 1월 9일
Dear Elizabeth,Wow, a perfect 5 out of 5! Thank you for the fantastic rating. We're thrilled that you had such a wonderful experience during your stay. If there's anything specific that made your visit exceptional or if you have any suggestions for us, feel free to share. We're here to make your next stay just as outstanding!

10/10 - 훌륭해요

Ricardo Emanuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Aida Li, GM 님, 2024년 1월 9일
Dear Ricardo,We're delighted to see your 5-star rating! While you didn't leave a comment, we appreciate your positive feedback. If there's anything we can do to make your next stay even more enjoyable, please let us know. We look forward to hosting you again soon!

10/10 - 훌륭해요

Kathryn

2023년 12월에 2박 숙박함
답변 제공: Aida Li, GM 님, 2024년 1월 9일
Dear Kathryn,Wow, a perfect 10 out of 10! Thank you for the fantastic rating. We're thrilled that you had such a wonderful experience during your stay. If there's anything specific that made your visit exceptional or if you have any suggestions for us, feel free to share. We're here to make your next stay just as outstanding!

10/10 - 훌륭해요

Mireya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Aida Li, GM 님, 2024년 1월 9일
Dear Mireya,Thank you so much for the stellar 5-star rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific that stood out or if you have any suggestions for us, we'd love to hear more. Your feedback is invaluable, and we can't wait to welcome you back for another excellent stay!

10/10 - 훌륭해요

Nobuaki

2023년 12월에 3박 숙박함
답변 제공: Aida Li, GM 님, 2024년 1월 9일
Dear Nobuaki,Thank you so much for the stellar 5-star rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific that stood out or if you have any suggestions for us, we'd love to hear more. Your feedback is invaluable, and we can't wait to welcome you back for another excellent stay!

10/10 - 훌륭해요

Luz adriana

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent!!!
2024년 1월에 1박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 1월 6일
Dear Luz,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to see your "excellent" rating and appreciate your positive comments.It warms our hearts to know that your experience lived up to your expectations, and we hope we contributed to making your stay memorable. If there's anything specific that stood out to you or any suggestions you may have for us to enhance future guests' experiences, please feel free to share.We look forward to the pleasure of hosting you again for another fantastic stay.

10/10 - 훌륭해요

Luz adriana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is ok
2023년 12월에 3박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 1월 6일
Dear Luz,Thank you for choosing to stay with us, and we appreciate your positive feedback. We're glad to hear that "everything was ok" during your visit, and that we met your expectations.If there are any specific aspects of your stay that you particularly enjoyed or any suggestions you may have for us to enhance future experiences, please feel free to share. Your input is invaluable, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.

8/10 - 좋아요

Jian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 1월 4일
Dear Jian,Thank you for taking the time to rate your stay with us. We appreciate your feedback and are pleased to see that overall, you had a positive experience. If there are any specific areas where we can improve and earn that extra star for your next visit, please feel free to share your thoughts with us. We value your input and look forward to the opportunity to make your future stays even more enjoyable.

10/10 - 훌륭해요

DAN 님, Bates city

좋아요: 편의 시설/서비스
2023년 12월에 4박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 1월 4일
Dear Dan,Thank you for taking the time to rate us with a perfect 5 out of 5! Your positive feedback is greatly appreciated. We're delighted to see that your stay met or exceeded your expectations.If there's anything specific that you enjoyed during your visit or if there's anything we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding experience.

8/10 - 좋아요

Tsubasa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All staff members are very kind.
2023년 12월에 1박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 1월 4일
Dear Tsubasa,Thank you for sharing your kind words about our staff! We're thrilled to hear that you experienced exceptional service during your stay. Our team takes great pride in providing a warm and welcoming atmosphere for our guests.Your positive feedback is truly rewarding, and we will be sure to pass on your compliments to our dedicated staff members. It was our pleasure to have you as our guest, and we hope to welcome you back for another delightful stay in the future.

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to Disney, outdated but a great little hotel.
2023년 12월에 2박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 1월 4일
Dear Jeffrey,Thank you for your glowing review and the stellar 5-star rating! We're delighted to hear that you enjoyed your stay with us and found our proximity to Disney convenient.We appreciate your understanding regarding the slightly outdated appearance. Our hotel takes pride in its unique charm and style, and we are committed to maintaining that distinct character. Rest assured, we are continuously working to keep the property well-maintained and ensure a comfortable experience for all our guests.Your feedback means a lot to us, and we look forward to the opportunity to welcome you back to our uniquely charming hotel in the future.

6/10 - 괜찮아요

David

the bathroom faced south,not curtain to block light. door needs weatherstripping had light coming in all around the door,
2023년 12월에 3박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 1월 4일
Dear David,Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize for any inconvenience you experienced during your stay.We understand the importance of a comfortable and restful environment, and we're sorry to hear that the bathroom's south-facing orientation and lack of a curtain affected your sleep. Your feedback regarding the door's weatherstripping is also noted, and we will address this issue promptly to ensure that future guests have a more enjoyable experience.Please know that your comments are valuable to us, and we will use them to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced and satisfying stay.

10/10 - 훌륭해요

Andrew 님, San Bruno

2023년 12월에 2박 숙박함
답변 제공: Aida Li, General Manager 님, 2024년 1월 6일
Dear Andrew,Thank you for taking the time to rate your experience with us. We're thrilled to see that you gave us a perfect score! Your feedback means a lot, and we hope your stay was as enjoyable as it could be.If there's anything specific you loved about your time with us or if there are any areas where we can improve further, please feel free to share. We look forward to the possibility of hosting you again in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Aida Li, General Manager 님, 2023년 12월 14일
Thank you so much for staying with us and for your amazing high score. We hope to see you again soon.

6/10 - 괜찮아요

Kevin

가족 여행
On okay base of operations for Disneyland. You need to request to have the bed sheets changed and housekeeping doesn't always do this even when you do.
2023년 12월에 3박 숙박함
답변 제공: Best regards, Aida Li, GM 님, 2023년 12월 12일
Dear Kevin,Thank you for sharing your feedback with us regarding your recent stay at our hotel. We appreciate your comments and want to apologize for any inconvenience you experienced.We'd like to clarify that we provide housekeeping services on a request basis to respect our guests' privacy. However, we understand the importance of a clean and comfortable environment, and we sincerely apologize if there was any oversight in communicating this information during your check-in.Rest assured, we take your feedback seriously, and we will work on improving our communication about our housekeeping policies to avoid any future misunderstandings. Please know that we do change towels and take out the trash daily unless a "do not disturb" sign is on the door.We appreciate your understanding and hope that despite this, you were able to enjoy your overall experience. If there's anything else we can do to make amends or enhance your satisfaction, please feel free to reach out.Thank you for choosing us and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.

10/10 - 훌륭해요

Fernando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very nice. Everything was clean. Great location
2023년 11월에 3박 숙박함
답변 제공: Aida Li, GM 님, 2023년 12월 12일
Dear Fernando,Thank you for taking the time to share your wonderful feedback! We are delighted to hear that you had a fantastic experience during your stay with us.It's heartening to know that our staff's hospitality left a positive impression, and we're thrilled that you found everything clean and well-maintained. We take pride in providing a comfortable and welcoming environment for our guests.Our prime location is indeed a great asset, and we're glad it added to the overall enjoyment of your stay. Your 5 out of 5 rating means the world to us, and we appreciate your recognition of our efforts.If your travels bring you back to this area, we would be honored to welcome you again for another outstanding experience.