Lobby

Reviews of Hyatt Place Aruba Airport

4 out of 5
Hyatt Place Aruba Airport
Wayaca 6B, Oranjestad

Reviews

8.6

Excellent

Rating 10 - Excellent. 315 out of 532 reviews" "
Rating 8 - Good. 126 out of 532 reviews" "
Rating 6 - Okay. 46 out of 532 reviews" "
Rating 4 - Poor. 21 out of 532 reviews" "
Rating 2 - Terrible. 24 out of 532 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mohamed B on May 26, 2024
Dear Karina,We hope you were satisfied with our superb service, pristine rooms, excellent amenities, welcoming staff, ideal location. Your stay at our hotel ensures an unforgettable experience. We eagerly await your next visit!

10/10 Excellent

Damon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very close to the airport. Literally you can walk to the airport from the hotel. Will definitely stay again
Stayed 1 night in May 2024
Response from Hyatt Place Management on May 24, 2024
Dear Damon!It is nice to see your comments and that you had appreciated our key point when arriving and to explore this beautiful island.Hope to see you soon!

10/10 Excellent

Rosary

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services
Stayed 5 nights in Jun 2023
Response from Hyatt Place Management on May 23, 2024
Dear Rosary,Thanks a lot for choosing our hotel for your stay in Aruba and for evaluating our services.Hope to see you soon,

10/10 Excellent

seu-lai, willemstad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for layovers
Stayed 1 night in May 2024
Response from Mohamed B on May 20, 2024
Dear Seu-Lai,Thank you for the positive review! We're glad to hear you found our services convenient for your layover. We strive to make every traveler's experience comfortable and efficient. Looking forward to welcoming you again!

10/10 Excellent

Steven, KENNETT SQUARE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in town only for a short time but my stay was great, the gym was perfect as well as the pool area. The property was convient to most everything on the island, nothing was more than a 20 minute taxi ride and I was able to walk to the airport.
Stayed 2 nights in May 2024
Response from Wency van der Biezen on May 16, 2024
Dear Steven,Thank you so much for your thorough feedback of your most recent stay. We look forward to hosting you again soon!

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean and when we had a problem with lights they came up and fixed it right away.
Stayed 1 night in May 2024
Response from Hyatt Place Management on May 14, 2024
Dear Linda,Thank you for your comments!It is nice to see you enjoyed your stay; it is our focus to solve guest requests as soon as we can to ensure the best experience for our guests.Hope to see you again..

10/10 Excellent

Aditi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unique about is location near the aiport. However if they have someone downstairs to tell which floor the hotel is on.
Stayed 2 nights in May 2024
Response from Mohamed B on May 6, 2024
Dear Aditi,Thank you for your feedback! We're glad you found our location convenient. We'll definitely take your suggestion into consideration for improving our service. Looking forward to welcoming you again soon!

8/10 Good

tony

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our staying and enjoyed the breakfast
Stayed 2 nights in Apr 2024
Response from Mohamed B. on May 1, 2024
Dear Tony,Thank you for choosing to stay with us! We're thrilled to hear that you enjoyed your stay and breakfast. We look forward to welcoming you back for another fantastic experience.

8/10 Good

Andre

Traveled with group
Liked: Amenities, property conditions & facilities
Very good hotel, staff is friendly and nice.
Stayed 4 nights in Apr 2024
Response from Mohamed B on Apr 30, 2024
Dear Andre,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy I stayed here , staff amazing , especially Candy
Stayed 2 nights in Apr 2024
Response from Hyatt Place Management on Apr 25, 2024
Dear Marlene,It is so nice to see your feedback about our hotel and staff.Candy is always willing to ensure guest satisfaction!Hope to see soon again in the Happy Island

10/10 Excellent

YOJANI

Traveled with partner
Liked: Amenities
Very courteous and friendly staff. Cleanliness.
Stayed 3 nights in Apr 2024
Response from Hyatt Place Management on Apr 25, 2024
Dear Yojani!Thank you for comments and for choosing our hotel for your visit to Aruba.We appreciate your business and hope to see you again soon.

10/10 Excellent

Wildnick

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is really nice and cleaned. The service was excellent. I had Francesca a Spanish lady who was cleaning my room was always extremely excited to do it for me. I would come back to that place again
Stayed 6 nights in Apr 2024
Response from Mohamed B on Apr 21, 2024
Dear Wildnick,Thank you so much for your kind words! We're thrilled to hear you had such a wonderful experience with us, especially with Francesca. We can't wait to welcome you back again soon!

6/10 Okay

Satish

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Mohamed B on Apr 21, 2024
Dear Satish,Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. If you have any specific concerns or suggestions for improvement, please feel free to share them with us. We're always striving to provide the best possible experience for our guests.

10/10 Excellent

Yolanda, Raeford

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the hotel, it was beautifully decorated, well maintained, and the breakfast was great. If you want to be in the thick of things however, you actually want to stay on the opposite side of the island. The island is only 20 miles long, so you can’t miss either way, and the transportation is great too. We rode the bus everywhere, a great time was had!
Stayed 3 nights in Apr 2024
Response from Hyatt Place Management on Apr 18, 2024
Dear Yolanda!Thanks a lot for nice feedback about our hotel.Definitively we are a different option to enjoy this beautiful island.Hope to see you soon!

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay….. Lacking of pool towels being ready …. And very limited linens in the room every day.
Stayed 7 nights in Mar 2024
Response from Mohamed on Apr 13, 2024
Dear Christopher,Thank you for your feedback! We apologize for the inconvenience with the pool towels and limited linens. We'll address these issues to the concerning departments to ensure a better experience for our future guests. We appreciate your valuable input!Sincerely,

8/10 Good

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close the airport and fully renovated!
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on Apr 10, 2024
Dear Alexandra,Our hotel is very convenient for the proximity to the airport, and we are doing 5 years next October; engaged to continue improving our services

6/10 Okay

Wladimir

Traveled with group, Business traveler
Liked: Property conditions & facilities
You have to pay USD 12.00 daily for parking lot and every time you go out you have to validate the parking card at front desk which is at the third floor and parking at the 1st
Stayed 1 night in Apr 2024
Response from Hyatt Place Management on Apr 10, 2024
Dear Wladimir,Thanks for staying with us!As we are located in the Aruba Bussiness Center, there is daily fee for parking on site.However, guests can also choose to pay directly in the machine before exiting the building.We also offer a better deal for longer stays.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Staff,Great Food Options On Premises.Very Clean Rooms.
Stayed 4 nights in Apr 2024
Response from Hyatt Place Management on Apr 8, 2024
Dear Jennifer,Thank you for your nice comment!We will continue to improve every day. Hope to have you soon with us.

10/10 Excellent

Nilam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hyatt Place Management on Apr 10, 2024
Dear Nilam,Thank you for your rating!We appreciate your business and hope to have you back again.

8/10 Good

Michelle

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is really convenient for a night stay. The team members were really helpful, friendly and very attentive. The room was much bigger than I expected but it smelled very strongly of mildew. I couldn’t tell if it was from the rug or the actual a/c unit.
Stayed 1 night in Apr 2024
Response from Hyatt Place Management on Apr 8, 2024
Dear Michelle,Thank you for feedback!We are so happy to hear that you enjoyed your stay and that the staff was more than helpful, our focus is to continue to provide better product in hand with the requests and comments we receive.

10/10 Excellent

Joseph, Berlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally nice. Walkable to airport.
Stayed 1 night in Mar 2024
Response from Mohamed Badulkhan on Apr 8, 2024
Dear Joseph,Thank you so much for your positive review. We are glad to see that our staff has been treating you well and up to your expectations. We look forward to having you visit Aruba again soon.Sincerely,

10/10 Excellent

Mysheka

Liked: Cleanliness, staff & service, property conditions & facilities
This hyatt is amazing. The staff & the drivers are very nice. There is a restaurant and workout space a pool ect. You can walk right to your room from the airport. They have daily shuttles and taxis are there in no time taxi rides are $35.00 from here to south beach. South beach is awhole vibe.. the people here are beautiful it makes you not wanna go home. Enjoy!!!
Response from Hyatt Place Management on Apr 3, 2024
Dear Mysheka!We loved your comments!As a Hyatt Place Brand, we are very convenient in a beautiful destination.It is nice to see that you enjoyed our amenities.Hope to have you back any time!

6/10 Okay

Luz-Ann

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hyatt Place Management on Apr 3, 2024
Dear Luz!Thank you for staying in our property!

8/10 Good

Gayatri

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was unclean both days we stayed and couldn’t use it. Staff was very sweet and helpful. Vegetarian options in breakfast and dinner was limited.
Stayed 2 nights in Mar 2024
Response from Hyatt Place Management on Apr 3, 2024
Gayatri,Thank you for your comments,We will celebrate with our team on your kind comments!As well, we are working weekly schedules at breakfast to ensure vegetarian options are available, as well as our salad bar hot options are important.We will work on balancing the schedule of the week for the better!

4/10 Poor

Steven

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Overall property is OK…. However, general maintenance and common area cleanliness not up to Hyatt standards. Room had a significant leak below my bathroom vanity/sink that absolutely flooded the floor. When I looked below I could see it had been leaking for a considerable amount of time because the cabinet work was all saturated and rotted. I even took photos and presented them to the front desk. Hallway carpets needed vacuuming and shampooing as well. Overall property is very convenient walking distance to Airport Terminal.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on Apr 3, 2024
Dear Steven,Thank you for your feedback!We understand the importance of the points below; and we are working hard with our team to ensure a very detail room inspection to every arrival to avoid this experience to any other guest.

6/10 Okay

Adam

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
First room placed into was strong smell of mildew. Had to change rooms. Carpets were very worn and dirty. Bellman was very helpful moving my bags to another room.
Stayed 2 nights in Mar 2024
Response from Hyatt Place Management on Apr 3, 2024
Dear Adam,Thank you for your comments and for choosing our hotel.We have chosen this month to our quarterly carpet program; we do understand that it is crucial to continuously cleaning due the high demand and weather conditions of the island.Hope you have had a safe trip back home!

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy and convenient to airport . Literally walk out the airport and it’s right there
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on Mar 25, 2024
Dear Kelly,Thank you for staying with us!Being steps from the main door is one of the positive points we have.Hope to have you back some day!

8/10 Good

Mona

Traveled with group
Liked: Cleanliness, property conditions & facilities
The room was very clean and the area was safe and easy to move around.
Stayed 4 nights in Mar 2024
Response from Mohamed Badulkhan on Apr 13, 2024
Dear Mona,I'm glad to hear that you found the room clean and the area safe and convenient. We always strive to provide a comfortable and secure environment for our guests.We look forward to having you stay with us again!Sincerely,

10/10 Excellent

Frank

Traveled with family
This was an unexpected stay due to a flight cancellation resulting in weather conditions. The hotel is what one would expect for a convenient airport hotel. Great staff and a modern well-designed interior. Thank you staff for being so welcoming and accommodating.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on Mar 25, 2024
Dear Frank!Thanks a lot for your comments! being that close to the airport contributes to our relationship with the airlines when it comes to cancellations.We will certainly celebrate with the team your words!

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service in the restaurant was not good!!
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on Mar 25, 2024
Dear Linda,Thanks a lot for your feedback, we are working very hard to improve for the better!

10/10 Excellent

Craig, Newburgh

Stayed 3 nights in Mar 2024
Response from Hyatt Place Management on Apr 10, 2024
Dear Mr. Craig,Thanks for choosing our hotel for your stay in Aruba!

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great stay walking distance from the airport literally it’s in the airport parking lot so convenient when traveling for an overnight. No beach or anything is around very nice though, definitely need a car. They have a pool and full dining options and is very clean. The checkin staff was great, however when stopping to get a drink or towels the team seem not to be able to do two things as once for instance we had one face towel in our room we call downstairs and we were told “I’m checking someone in and have to call you back”, we never heard back. Oh we would like a Gatorade “well I’m waiting on someone at the bar”, we wait for 5 mins she never returned or even said I’ll be right there. So overall we are in Aruba pack patience and try to relax and slow down. Everyone is friendly, we only stayed for one night and free breakfast is included so it was better than what you don’t have to pay for … 😂
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on Mar 25, 2024
Dear Amanda,As a select service brand, we focus on our main amenities which are breakfast, the shuttle to some areas and service of our staff.We are always looking for improving, your feedback is very important to us!

10/10 Excellent

Craig, Newburgh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the Aruba Airport is incredible. The staff, particularly Abigail and Cecilia, was excellent. The shuttle works for getting around but only has one round trip daily. The restaurant was convenient, and the food was good. The breakfast buffet had a diverse offering. There is not much around the airport, but a short taxi ride will get you where you want to go. I recommend this hotel if you want a comfortable stay close to the airport.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on Mar 25, 2024
Dear Craig!We thank you on Cecilia and Abigail name's!They are super stars and love what the do.Our breakfast and shuttle service are perks that everyone enjoyed while staying with us.

10/10 Excellent

ARISTOTELES

Liked: Cleanliness, staff & service, property conditions & facilities
Overall out stay was great?
Stayed 4 nights in Mar 2024
Response from Hyatt Place Management on Mar 20, 2024
Dear Aristoteles!Thank you for staying with us, we are so happy you enjoyed your stay with us.

4/10 Poor

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facility is nice and new. There is a strange smell on our floor and room but I think it is a cleaning product they use that we don’t care for. When we arrived there was no linen for the pull out bed, an empty body-wash dispenser in the shower and the pull out bed was broken. The phone doesn’t work to call the front desk so we had to go physically down there. Every issue we brought up was addressed promptly, but I would’ve expected these issues to be dealt with prior to our check-in. The wait for our food in the dining room was over an hour-very understaffed.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on Mar 18, 2024
Dear Margaret,Thank you for your comments and for staying with us.Your feedback is so valuable, as you mentioned we must continue focus on the room inspection, which is done daily; however there is always way to improve.Hope you enjoyed of the beautiful island.

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The convenience of walking out the airport and straight to the hotel. Althougn hotel was not near any conviences a shuttle was available to take you down town to the beaches. The shuttle driver were excellent made you feel at home. The hotel staff were warm and friendly made you feel that your needs were important to them. Had a great time feeling welcomed.
Stayed 2 nights in Mar 2024
Response from Hyatt Place Management on Mar 14, 2024
Dear Frances!We are so happy to hear that you enjoyed your stay with us!In fact, our complimentary shuttle service is very convenient for our guests.Hope to see you once more!

6/10 Okay

Murratte

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is right beside the airport which was the reason for staying there. The hotel was clean but the room smelled very musty. Service in the restaurant was extremely slow.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on Mar 12, 2024
Dear Murrate,Thanks for staying with us and for your comments.We take your comments in consideration to improve the experience for future travelers.

10/10 Excellent

Ludmila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in time on Expedia is 14:00 but actual check in time is 15:00. Liked that breakfast is included and check out time is 12:00 o'clock. Very convenient for people flying from Aruba.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on Mar 12, 2024
Dear Ludmila,Thank you for your comments.It is important to reinforce that our check in time is 15:00 and check time 12noon. Always open to receive request (subject to availability) as stated in the welcome letter we provide before arrival.Wishing to have you have some day!

6/10 Okay

Stephanie

Traveled with group
Liked: Property conditions & facilities
Front desk staff slow and a little rude. Only 1 person working desk on a Friday/saturday
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on Mar 12, 2024
Dear Stephanie,Thank you for your feedback, we take these surveys very seriously.

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how close it was to the airport. Staff was awesome and made my stay one to remember.
Stayed 4 nights in Feb 2024
Response from Hyatt Place Management on Mar 7, 2024
Dear David,We really thank you for your comments!Our proximity to the airport is a key to enjoy the island!

2/10 Terrible

Dr Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel had no hot water !! Had to take shower in cold water or no shower at all. Will never stay here again
Stayed 4 nights in Feb 2024
Response from Hyatt Place Management on Mar 7, 2024
Dear Marie,Thank you for staying with us!In fact we were challenges with the consistency of the hot water, it has been our priority to have it resolved as it is extremely important that our guests are satisfied.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff n team
Stayed 4 nights in Jan 2024
Response from Hyatt Place Management on Mar 5, 2024
Dear Kelly!We appreciate your business, and positive comment about the hotel.We cannot wait to have you back..

8/10 Good

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel near airport
Stayed 4 nights in Feb 2024
Response from Hyatt Place Management on Mar 4, 2024
Dear Yannick,Thanks for your comment! Having the airport walking distance is always appreciated.Hope to have back up someday..

10/10 Excellent

Cheany

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from the airport. Nice hotel overall. Comfy bed
Stayed 3 nights in Jan 2024
Response from Hyatt Place Management on Mar 4, 2024
Dear Cheany,Our distance to airport makes the arrival to Aruba so easy, hope to have you back some day.

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay when flying out in day or two, convenient walk to airport
Stayed 1 night in Feb 2024
Response from Hyatt Place Management on Mar 1, 2024
Dear Margaret,Thank you for your completing the survey for your stay. In fact, our hotel is very convenient for its location and proximity to the main places in the island.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Hyatt Place Management on Feb 29, 2024
Dear kevin,Thank you for staying with us!Hope to have you back some day..

8/10 Good

Elizabeth

Stayed 1 night in Feb 2024
Response from Hyatt Place Management on Mar 20, 2024
Dear Elizabeth,Thanks a lot for staying in Hyatt Place Aruba hope you had enjoyed your stay and this beautiful island.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, room comfort
Deteriorating conditions at Hyatt Aruba
I have stayed at this hotel many times over the years. Unfortunately its quality has definitely deteriorated. There was no hot water for most of the day and into the night. I couldn’t shower. There was no body wash in the bathroom container either. The dinner staff was inexperienced and made multiple mistakes with my order. There was a hair on the dish of my main course when it was put in front of me. The table rocked because it was not properly leveled so they had a sugar packet propped underneath it for balance. This is not the quality or caliber I expect from Hyatt!!
Stayed 1 night in Feb 2024
Response from Wency van der Biezen on Feb 26, 2024
Dear Mr. David,Thank you for much for the thorough feedback. We are working very hard to improve our services and can only do that when we know what and where we need to improve. We do look forward to hosting you again soon!

10/10 Excellent

Patricia

Liked: Property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Wency van der Biezen on Feb 26, 2024
Dear Patricia,Thank you for taking the time to review us and for the perfect score.We look forward to hosting you again soon!

4/10 Poor

Vladimir

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Slow staff. No hot water. Poor food.
Stayed 14 nights in Feb 2024
Response from Wency van der Biezen on Feb 26, 2024
Dear Vladimir,Thank you for your feedback - we do want to take the opportunity to apologize for any inconvenience caused by the inconsistencies of the hot water during your stay. In addition to the other concerns mentioned, we are continuously working on improving our experiences and these comments are extremely valuable to us in order to work on our shortcomings. We do hope you will give us another opportunity to host you in the future.