야외 수영장

르 베르베르 팰리스 여행 후기

5 out of 5
르 베르베르 팰리스
Quartier Mansour Eddahbi, Ouarzazate

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 118개 이용 후기 중 45개" "
평점 8 - 좋아요. 118개 이용 후기 중 41개" "
평점 6 - 괜찮아요. 118개 이용 후기 중 21개" "
평점 4 - 별로예요. 118개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 118개 이용 후기 중 3개" "

8.6/10

청결 상태

7.8/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Khalid

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

RAJESH 님, Redmond

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Awesome, beautiful hotel. Thoroughly enjoyed our stay
답변 제공: JAOUAD KASMI 님, 2023년 11월 13일
Hello M. RAJESH, Thank you very much for your feedback following your recent experience at the Berbere Palace, we were very pleased to read your positive remark about our beautiful property. We hope to have the pleasure of welcoming you again soon whenever your travels bring you back to Ouarzazate. Warmest regards,

4/10 - 별로예요

Mary 님, miami

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Mi cuarto estaba infestado de moscos y no hicieron nada y a la hra del check out les comenté y solo nos dieron de complemento un desayuno cuando no dormí toda la noche deberían de haber descontando la noche o aunque sea la mitad Lastima por que toda la culpa la tuvo el gerente del hotel por que el staff del hotel fueron muy gentiles y atentos
2023년 6월에 1박 숙박함
답변 제공: Jaouad kasmi 님, 2023년 6월 8일
Hello M. Mary,Thank you for your feedback following your recent experience at the Berbere palace.We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies.Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.We hope to have the pleasure of welcoming you soon for a new better experience.

10/10 - 훌륭해요

Stéphanie

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tout était parfait, service, chambre, nourriture, décor et emplacement!
2023년 5월에 1박 숙박함
답변 제공: Jaouad kasmi 님, 2023년 5월 9일
Dear M. Stéphanie,Thank you very much for your feedback following your recent experience at the Berbere Palace. We were pleased to read your remarks, especially the wonderful description of the hotel facilities and the restaurant as well as our staff. We hope to have the pleasure of welcoming you soon again at the Berbere Palace for another memorable experience.Greetings

10/10 - 훌륭해요

pAUL

2023년 4월에 3박 숙박함
답변 제공: Jaouad kasmi 님, 2023년 6월 1일
Hello Mr. Paul,Thank you very much for your feedback following your recent experience at the Berbere Palace. We were pleased to see your remarks. We hope to have the pleasure of welcoming you soon for a new, better experience. Best Regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great in every respect.
2023년 5월에 1박 숙박함
답변 제공: Jaouad kasmi 님, 2023년 5월 4일
Dear Sirs, Thank you very much for your feedback following your recent experience at the Berbere Palace. We were pleased to read your remarks. We hope to have the pleasure of welcoming you soon for a new, better experience. Best Regarts

10/10 - 훌륭해요

Adam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was amazing. Best night’s sleep in years. Very clean casita style room. Dinner at Tabla Pizza was excellent. Staff very friendly and competent. The hotel grounds are lovely. Would definitely stay here again.
2023년 4월에 1박 숙박함
답변 제공: Jaouad kasmi 님, 2023년 4월 27일
Dear Mr. Adam,Thank you very much for your feedback following your recent experience at the Berbere Palace. We were pleased to read your remarks, especially the wonderful description of the hotel facilities and our staff. We hope to have the pleasure of welcoming you soon for a new, better experience.Best Regarts

6/10 - 괜찮아요

Kamani 님, London

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
We stayed in the hotel room 209 for 3 days. It seems like this hotel is use for one night stay by tourist/visitors visiting the area by buses and move on to another are next day. We tried to purchase USD from the Reception, but it was too difficult because the staff member could not say the exact conversion rate. Day 2 and day 3, towels in our bathroom were not replaced even though it was on the bathroom floor. Last day, towels were on the rail were dirty. We noticed that the cleaners weren’t even vacuum cleaned the room floor. We had to report several Health & Safety issues to the reception, but most of the reception staff gave us the feeling that could not understand what we were saying in English... If the hotel need long staying visitors from UK, they may need to consider the way they treat the customers much better than now. There were only one or two staff members could speak English therefore, we had issues on day 2 & 3 of the stay however, the room 209 we stayed was a large room with a beautiful toilet/bathroom. Day 1, reception staff member (Amalal Soufiane) was very kind and pleasant. He was the only person who could speak to us in English that day and it made a big difference when compared to other days. We were so pleased to see him working after that in the reception area. Last day, we managed to speak to the Hotel General Manager and he seems to be very welcoming, kind and understanding therefore, we do sincerely hope he will make the required adjustments...
답변 제공: Jaouad kasmi 님, 2022년 12월 1일
Hello M. Kamani,Thank you for your feedback following your recent experience at the Berbere palace. We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies. We would like to inform you that our staff are English speakers; maybe there were a misunderstanding.We would like to assure you that cleanliness and hygiene are our key priorities, please rest assured that your comments have been shared with the department concerned and we are taking the appropriate measures to prevent future occurrence.We hope to have the pleasure of welcoming you soon for a new better experience.Yours sincerely,

10/10 - 훌륭해요

sherri

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Beautiful property and rooms Little expensive
2022년 11월에 1박 숙박함
답변 제공: Jaouad 님, 2022년 11월 25일
Dear Sherri,Thank you very much for your feedback following your recent experience at the Berbere Palace, we were very pleased to read your positive remark about our beautiful property. We hope to have the pleasure of welcoming you again soon whenever your travels bring you back to Ouarzazate.Warmest regards,

10/10 - 훌륭해요

Zuzanna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함

6/10 - 괜찮아요

ISSADOUNENE

가족 여행
2022년 7월에 4박 숙박함
답변 제공: Jaouad 님, 2022년 9월 24일
Hello,we thank you very much for your view.greetings

2/10 - 너무 별로예요

Litsa

2022년 3월에 2박 숙박함

8/10 - 좋아요

Subhash

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A lovely stay
It was a short yet lovely stay. Polite and very helpful staff from the GM to the bartender.
2021년 11월에 1박 숙박함

6/10 - 괜찮아요

tziporah

좋아요: 청결 상태, 직원 및 서비스
2021년 8월에 1박 숙박함

8/10 - 좋아요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Younss 님, 2020년 3월 11일
Thank you so much

8/10 - 좋아요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 3박 숙박함
답변 제공: Younss 님, 2020년 3월 5일
Thank you so much

10/10 - 훌륭해요

Jean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Un service de qualité et empreint de chaleur humaine. Une cuisine locale de bon niveau. Grandes chambres parfaitement équipées. The place to be !
2020년 2월에 6박 숙박함
답변 제공: Younss 님, 2020년 3월 4일
C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. A très bientôt

8/10 - 좋아요

Shelley 님, Long Island, NY

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함
답변 제공: Younss 님, 2020년 2월 27일
Thank you

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함
답변 제공: Younss 님, 2020년 2월 27일
Thank you so much

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 2박 숙박함
답변 제공: Younss 님, 2020년 2월 20일
Thank you very much

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Younss 님, 2020년 1월 22일
Thank you so much

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 1박 숙박함
답변 제공: Younss 님, 2020년 1월 4일
Thank you so much for your comment

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gusto si Ubicación Tienes varias opciones de Restaurantes y amplios espacios en sus habitaciones
2019년 9월에 1박 숙박함
답변 제공: Younss 님, 2020년 1월 4일
We are very happy that our services were above you expectation this mean that you were completely satisfied by your stay. Thank you so much for your comment Best regards

6/10 - 괜찮아요

AM 님, Geneva

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Overpriced for what it offers and unhappy front desk staff. We stayed here one night. The facilities are dated and need to be upgraded, the staff isn’t very helpful and there’s nothing special about the property.
2019년 12월에 1박 숙박함
답변 제공: Younss 님, 2019년 12월 28일
We very much appreciate your comments regarding your stay at LE BERBÈRE PALACE. we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I am sorry that such services did not meet your expectations; please allow me to express my sincerest apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards

10/10 - 훌륭해요

AXEL

2019년 12월에 1박 숙박함

8/10 - 좋아요

Leonard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice accommodating staff
My was not feeling well, and staff at breakfast went to all lengths to accommodate her needs. Very attractive grounds and pool.
2019년 11월에 1박 숙박함
답변 제공: Younss 님, 2019년 12월 2일
Dear Leonard, We are very happy that our services were above you expectation this mean that you were completely satisfied by your stay. Thank you so much for your comment Best regards

10/10 - 훌륭해요

Eva

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The only place to stay in Ouarzazate
Wonderful, beautiful 5 star hotel. Great service
2019년 10월에 1박 숙박함
답변 제공: Younss 님, 2019년 11월 5일
Thank you so much for your magnifique comment

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: Younss 님, 2019년 11월 27일
Thank you

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall very disappointing given the cost The hotel caters to large bus tours which detracts significantly from any charm it would have.
2019년 10월에 1박 숙박함
답변 제공: Younss 님, 2019년 10월 14일
thank you for your comment which will help us in our ongoing efforts to improve our service

6/10 - 괜찮아요

PM

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nice place but service could be better
2019년 9월에 5박 숙박함
답변 제공: younss 님, 2019년 10월 5일
Thank you so much for your magnifique comment regarding your stay with us

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel was really nice considering it’s in the desert and quite remote. The rooms were very clean and the staff was very good. The pool was lovely and the dinner was good. Considering the location and it being in a remote village in Morocco I was very impressed. The air conditioning is very loud and I didn’t have a restful sleep but overall it met my expectations and was a nice hotel to stop in on my way to the desert.
2019년 7월에 1박 숙박함
답변 제공: Younss Ben Harma 님, 2019년 7월 23일
Many thanks for such a positive endorsement of our resort and we greatly appreciate your feedback. We are looking forward to welcoming you again during your next stay. Best regards

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super hotel.
2019년 4월에 3박 숙박함
답변 제공: Y 님, 2019년 5월 9일
Thank you

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Food is terrible and the staff tried to overcharge us. Nice grounds with a great pool for the family.
2019년 4월에 1박 숙박함
답변 제공: Y 님, 2019년 5월 15일
At LE BERBERE PALACE, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Buffet décevant,literie décevante,pas de cours de Tennis ,par contre Youssef très bien pour les excursions,à recommander !
2019년 4월에 7박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
ホテルマンの教育に問題あり
フロントのチェックインを対応したフランス系の人は、非常に横柄な態度で驚きました。部屋は広くて清潔なだけに、残念でした。あと、ベルボーイにタクシーを頼むとぼったくられるので、自分でプチタクシーを拾う方が良いと思います。
2019년 3월에 1박 숙박함

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable luxury
The hotel was very modern and extremely comfortable, with great service. Very comfortable bed, nice and quiet, great shower, quite luxurious furnishings, and large room. Only two things wrong - a bit TOO Western (perfect for some, but I'd rather have adventure), and the cappuccino was sweetened glop from the type of machine that also makes hot chocolate. I'm not fussy - the espresso was half-decent, so I simply added some milk to that, but a fancy hotel at a fancy-hotel price should have good coffee. Still gets a good rating overall (but would have been a 5* if the coffee had been good).
2019년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 3월에 1박 숙박함

4/10 - 별로예요

JC 님, Florida

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Nothing but bus loads of tourists. Crowds of people everywhere pushing and shoving. Like a Las Vegas hotel. Room was noisy and had ants in the bathroom. Food was poor at best.
2019년 3월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

2019년 3월에 1박 숙박함

8/10 - 좋아요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함

10/10 - 훌륭해요

Johan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
5つ星ホテルだけあったとても快適で素敵でした。もし、湯沸かしポットなどティーセットがあれば、もっとよかったのにと思いました。
2018년 12월에 1박 숙박함

6/10 - 괜찮아요

alan

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Nothing in surrounding area . Old world charm
Was nice 30 years ago. Seems untouched since. Old world charm , nothing in surrounding area. Just a stopover from the desert to Marakesh. Bus loads of tourists use as sleepover
2019년 1월에 1박 숙박함

6/10 - 괜찮아요

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2018년 12월에 1박 숙박함

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, it was a very comfortable hotel with obliging staff and most modern comforts. Only criticism is the gym which was very neglected. Squeaky treadmills, only a handful of random free weights/plates, and unusable weight machines that looked 20+ years old that were long broken. A number of guests shared my frustration when we couldn’t do a real workout. Would recommend they either upgrade/replace all the broken equipment or shutdown the gym and stop advertising it as a facility as it only disappoints. Otherwise the hotel was very charming and would recommend.
2018년 12월에 2박 숙박함

6/10 - 괜찮아요

Alain 님, Paris

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Magnifique hôtel, merveilleusement décoré. Bon choix de restaurants, persionnel très accueillant.Malheureusement l'équipement porte la date de sa construction. Une suite cinq étoiles dont la baignoire ne se vide pas ne mérite pas sa cotation. Le poste téléphonique mérite une place au musée.
2018년 11월에 1박 숙박함

8/10 - 좋아요

Jana

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 1박 숙박함

10/10 - 훌륭해요

PIERRE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Le meilleur à Ouarzazate
2018년 9월에 4박 숙박함

8/10 - 좋아요

Patrick

Great hotel
It was a great hotel
2018년 9월에 1박 숙박함

8/10 - 좋아요

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좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Large bedroom with separate sitting room
I was shown to a huge suite which had a massive bedroom, separate sitting room and a large bathroom. The bedroom had a hard bed, a desk & a dressing table. The bed was made up with a duvet. There was a safe attached to the bedroom cupboard.There was a bright light on air conditioning unit which lit up the room at night which was a little annoying.The bathroom was quite well lit but didn’t have a shaving mirror. A weak hairdryer was provided as well as some large towels. There was a separate toilet. The sitting room had two sofas (which could be turned into bed if you were staying with family) as well as a fridge. There were 2 TVs but they only had CNN & BBC World. There was a small outside terrace with a small table & 2 chairs. The Wi-Fi was weak especially at peak times. The buffet breakfast included all the usual choice as well as freshly cooked eggs. It was easy to park right outside the hotel. There was a nice pool area. There were several restaurants in the hotel and I ate in the Italian restaurant, whilst the food wasn’t particularly authentic it was okayish it was a welcome break from tagines! The staff were friendly and helpful. All the rooms/suites seem to be in two storey cottages so it might be worth asking for a room near reception if you want to avoid a long walk.
2018년 5월에 2박 숙박함