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"Good breakfast and really friendly staff"

"A21 bus takes you almost to the door of the hotel. Very modern western artsy vibe hotel with all front staff speaking English. Very accommodating when we arrived around 1100hrs and told we could have our room by midday. Our room was the Cabin Studio which I DON'T recommend. On paper it should give the illusion of more room since the toilet & shower are seperate stalls. However, as soon as you finish any of your business you either walk straight out the shower wet into the bedroom or wash your hands in the bedroom which was felt intrusive. Limited surface areas and essentially only one storage space made the place feel much smaller than necessary and with our belongings very cluttered. That was more of a "me" problem to be honest. Air Con was nice and strong as well as the shower. Housekeeping was courteous. Almost every night there was a DJ in the bar area which from almost any floor by the lift lobby you could clearly hear. However were our room was situated (722) we couldn't hear a thing. Just something to be aware of. The bottom sub-level had it own buffet 7 station choices, however we found the price to be a bit steep per person. Just above that sub-level was another level with a number of independent vendors of a mix of chinese/vietnamese/japanese/Burgers and even pizza cuisine at a much more reasonable price (open from 11-2200hrs) all accepting Visa/Mastercard/Octopus/AlipayHK/WechatPayHK/*PayMe/*KPay (*not all vendors). "

"Superb location, mall, street shopping, MTR are all downstairs. Room was clean and spacious, staff was okay"

"Excellent"

"Good breakfast selection. Friendly staffs. Conveniently located near Sheung Wan station."

"from cleanliness to friendly staff very accomodating service is superb"

"The hotel offers a value alternative to the other chain hotels in Hong Kong. The location is not the most convenient for shopping or nice restaurants, but taxis are always available. The harbor view rooms have been recently redone vs the city view rooms which are showing their age. Also the city view room had a damp AC smell. The hotel restaurant had a nice breakfast and dinner buffets plus an a la cart menu. The major issue I had was when booking a reservation online I accidentally entered the wrong date and clicked confirmed before realizing it. I canceled the reservation and rebooked for the correct dates. After my arrival and speaking with hotel management they refused to refund my $500 USD for the wrong dates!!! I will not be staying at this hotel again."

"Spacious room centrally located. I will definitely stay here next time!"

"All was good except the Lounge Staff. I felt like I was not welcome there. Ordered 2 beers and a cheese platter. Waited 20 minutes after the beer and no cheese platter. When I asked about it, the guy was non-caring and relied with a "will bring it now". I told him to forget it and left. He Tried getting a tip as well. :). After that, I ordered room service and the service was Excellent!"