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"I was able to check in very early, was upgraded. Very friendly and nicer staff. Large room, comfy bed. Extremely convenient location for my purposes. "

"Gym was good."

"This hotel was ok, very busy alit of people, most going on cruises, so kind of hectic. My room was clean and comfortable. The coffee was awful ! I like regular coffee but their machines were the espresso kind, jyst foamy coffee! They need to have regular machines in rooms! Our promised shuttle to our ship never happened. It was getting late and our boarding time was soon. We ended up calling an uber to take us to the pier! So beware of that! They only had 2 elevators , which weren’t working very well and long lines to get on one, so prepare extra time for that. Also only 2 vending machines, one jyst snacks and other beverages. Expensive hotel with not many amenities "

"Breakfast was wonderful, food choices for everyone. Parking was great, but expensive considering you are already paying a resort fee."

"We had such a great stay at the Sheraton Universal! The location is unbeatable—just minutes from Universal Studios, which made everything so convenient, especially with kids. The hotel itself is clean, modern, and very welcoming. The beds were super comfortable, and we all slept really well after long park days. The staff really stood out—everyone we interacted with was friendly, helpful, and quick to respond to anything we needed. Check-in was smooth, and the overall vibe of the hotel felt relaxed but still upscale. A couple small things worth mentioning: I do wish there were more drawers or storage space for clothes, especially for families staying multiple nights. Also, we had a noisy neighbor one night, but security handled it quickly and it was quiet right after, which we really appreciated. Overall, we had an amazing experience and would definitely stay here again. Highly recommend for anyone visiting Universal Studios."

"Yes"

" Wonderful/ will stay there again. Recommend Charlie’s Taxi for shuttle to/from airport!"

"Property was walking distance to Disneyland and very convenient. I was not able to store my luggage though after my checkout … they wanted me to pay an extra night…"

"Room clean, we loved it! Staff was nice. "