“시설이 너무 안좋아요
3일동안 2일을 엘리베이터를 이용하지 못했습니다
청소는 3일동안 한번해주었습니다
수영장은 너무 빨리끝난다
금고는 처음부터 문이 잠겨있어 사용을 못했다
전반적으로 직원은 친절하지만 모든 시설은 열악하다
아마도 3박 4일중 우리에게 2박은 다시 투숙하게 해주어야할것이다”
“The entertainment factor for kids was good, the beach also nice and calm, but the staff seemed overworked and exhausted. They charged us for 3 pool towels when we didn’t even realize we had to return them at the end of the day, we left them by the pool. We did not take the towels, and so they charged us for something we did not even get. We assumed staff collected all the towels at the end of the day. Front desk and manager was not helpful at all, more rude than anything else. The food was below...
“The staff was very friendly throughout the resort! The check in process was simple. We especially loved the pool wait staff, Senor Sanchez! When it comes to the food options at the resort, there were very limited. The room service menu only had 3 items to order and only 3 restaurants seemed to be operating. Lastly, our room was not great! The sheets and blankets on the bed was dirty, the lighting was very dim as there was only one lamp for the entire room. The paint needed updating and the...
“Some of the staff at the restaurant were not very happy and at times I felt like they did not want to be there .
Maria was amazing kind and always smiling 😍”