The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary
10/10 Excellent
"A beautiful hotel , excellent buffet breakfast next to upscale mall with plenty of restaurants. The staff is wonderful, but sometimes the front desk staff is disorganized, but not a big deal."
"My very large suite was not up to par with the rest of the hotel.
Honestly my room was not very clean. The floors are not mopped they are swept with a dirty swifter. I know because i watched and asked why. It’s not the staffs fault. This come above and in the training.
I have stayed in other Oberoi properties that were better kept. The common areas are kept up and constantly cleaned where as my suite was a little sticky.
The staff as always are amazing, kind and sweet and professional. the choice of restaurants lots to choose from, you don’t need to leave the premises if you have back to back meetings there are plenty to choose from.
IMrs. Chows a new addition and was good."
"Very clean. Nice, helpful staff. Good location, but address was not correct/helpful in Google maps. Taxi had to ask a couple of places in order to find it. Suggestion: Have the taxi call the from desk on the way there, just to make sure he can find it. Would stay again!"
"Clean room, although facilities are a bit run down. Staff are very friendly, and close access to the maal was very helpful.
Also, it wasn't until the last day I figured out there was a entrance on the 1st floor to the mall. It might be useful if the hotel add some signs!"