Glad you enjoyed your stay and hope to see you again soon. cheers, Debbie

Thanks for taking the time to let us know about your stay. Glad you enjoyed your stay and pool staff are back on deck today. See you next time

Thanks Robert for those lovely words and glad you enjoyed your stay. See you next time

Thanks Blaze, hope to see you again.

Hi How Ying and thanks for letting us know. I believe the upstairs rooms are quieter and maybe we can give you one of these next time. Hope to see you again soon. Cheers Debbie

Thanks Meng, hope you enjoyed your stay.

Hi Rachel, sorry to hear that and sorry you did not contact us when you were here. Sometimes the spa button needs and extra push. We do check them daily and all was good that morning. Next time best to let us know and we can help you. Hope to see you again

Thanks for your comments Roger, we often get comments on how quiet it is here and guests love that. Hope to see you again soon.

Thanks for taking the time to let us know how you enjoyed your stay.We try to make everyone feel special Hope to see you again soon.kind regards,Debbie

Thank you for your feedback which we do always appreciate. We constantly invite guests to give us feedback, good or bad, so we know where we can improve. I am sorry you found the beds not quite to your liking. These beds are considered premium beds by the manufacturers - not us- and are in fact only a few years old. We do know what a mattress topper is however when you asked at reception for this, we did not have any mattress toppers available so tried to help you as best we could by giving you extra doonas, which you thought was a great idea and would definately help. We also say we have a pillow menu which means we have a choice of pillows available when requested. Which we do. The sofa beds also are only 3 years old and have a proper mattress not the foam of years ago. We often receive comments on how comfortable they are. 'Im sorry to hear that it did not suit your son. I know you did mention to us that you thought there would be a restaurant on site. We have never promoted this as there has never been a restaurant on site, however we do say that restaurants are within close walking distance- which they are. They also have bar, cafe etc available throughout the day and evening. We say a private pool - not for each room - but a private pool in the motel which outside people are unable to access. Private to our guests. We are directly opposite the Pambula/Merimbula Golf Club which does have all the facilities you mention above. We do ourselves offer airport transfers, room service, snack and mini bar options in all rooms and these are available at reception. We have a charge back arrangement with many local restaurants who are happy to deliver meals to our guests which is listed in the compendium in all rooms. We are happy to offer this room service. Our staff strive every day to make the guests experience really special and I'm sorry we did not achieve this for you this time. We would never deliberately make false statement about our facilities but acknowledge that some things can be confusing and misinterpreted. As stated, we welcome feedback and we are always looking for ways to improve and I thank you for taking the time to comment here.

Thanks Elodie

Glad you enjoyed your stay. We do often get comments on how large the rooms are. Hope we see you again soon.

Thank you for your feedback and understanding during staff shortages that we are always that we are always trying to work with guests. During these times we do encourage all guests to contact reception if there is anything they need and we are happy to help.

I see you had a great stay Hassan and hope we get to see you again soon.

Thanks so much Helen for those lovely comments and we are so glad you enjoy your stay with us every time!Our staff try every day to give the best experience to each and every guest and looks like they are doing things right.Glad you enjoy our breakfast menu also and please feel free to give us any recommendations as you can.Hope to see you again soon. Cheers, Debbie

HI Peter so pleased you enjoyed your stay with us.Hope to see you again some time.kind regards,Debbie

Hi There, glad you enjoyed your stay with us.Please keep your eyes out for continual refurbishing within the motel building and grounds.We have just replaced all sofa lounges, soft furnishings and TVs to now have the large wall mounted smart Tvs.hope to see you again soon to experience our constant upgrades, cheers, Debbie

So pleased you enjoyed your stay with us LeeAnn.Our staff strive everyday to make sure your room will be ideal for you when you arrive.Hope to see you again soon.cheers, Debbie

Hi Kelly and glad you enjoyed your stay. Hope to see you again soon as we are updating all the time. We have now installed 55inch smart wall mounted TVs, we are currently installing new lounges, curtains and soon to come, new carpets. Thanks for the feedback.

Thanks for those lovely comments Brian, and we hope to see you again in the near future.

We always welcome guests and great to see you enjoyed your stay.

Looks like you loved your stay Fiona. We try to make everyone feel this is their home away from home. See you next time

Hi Sue and so pleased to hear you enjoyed your stay with us. Hope to see you again soon. Cheers, Debbie

Hi Mark, thanks for your feedback and we are pleased to hear you enjoyed your stay with us. We will genuinely take your comments on board for future guests. Hope to see you again soon. Cheers, Debbie

So glad you enjoyed your stay with us Jennie and hope to see you again. So glad you got the lovely weather too however there is always plenty to do here any time. cheers, Debbie

Thanks for those lovely words and so glad you enjoyed your stay. Please come again. kind regards,Debbie

Hi Roy, thanks for taking time to contact us about your stay lovely to hear you enjoyed not only our motel but the area in general. We are gradually doing our rooms up with special additions......watch this space! Hope to see you again. Kind regards, Debbie

Thats lovely to hear you enjoyed your stay with us Ann and looks like we had most things covered here to make your stay enjoyable. Hope to see you here again whenever you get another break. kind regards, Debbie

Looks like you really enjoyed your stay with us. Hope to see you again soon. cheers, Debbie

Hi Judy, glad to see you enjoyed your stay. see you again hopefully

Thanks Daniel, so glad you enjoyed your stay.

Thanks Tracey glad you enjoyed your stay. Hope to see again soon

Thanks Richard for your lovely comments. Glad to see you enjoyed your stay with us. Hope to see you again. kind regards, Debbie

Thanks Rob for those kind words and so so pleased you enjoyed your stay. Hope to see you again sometime soon.

Thank you for your feedback and obviously sad you felt that you had a terrible stay. Our staff strive hard every day to make sure all guests are looked after before arrival, during your stay and after check out. We do openly say on all our sites that you are booking for 2 people in each room and if you would like to book for more then you need to say so when booking so we can have the room set up accordingly. As you arrived late at night with 4 people when you had booked for 2, then we were unable to do this before your arrival. We did however rally around to have delivered to your room extra supplies, extra towels and linen for the extra bed which we offered to make up for you however you said you were happy to make that up yourselves. We also contacted the people you booked through, on your behalf, to clear up any misunderstandings. If there was anything else you needed we would have been happy to help but no help was requested from you. It is always best to make known your requests to us so we can make your stay more comfortable. We have done this for guests in the past and we will always continue to do so. I do hope the rest of your holiday was enjoyable.