힐튼 파리 오페라

I stayed at Hilton Paris Opera from 21 June to 24 June. I bought macaroons at Laduree on 22 June and I have left them in my room. The next day, when I came back to my room, I found that the macaroons were gone. It happened right after the housekeeping service. So I called the reception right away, and explained about this matter to one of the staffs. She said that she will ask housekeeping and call me back, but until late night, I didn’t receive any feedbacks. So I called reception again, this time a man answered the phone. Since I didn’t know the name of the staff I spoke to at the fist time, I had to explain about the situation once again. This staff said the same thing to me, that he will ask his colleges to find out what happened and call me back. However, until my check-out, I didn’t get one single feedback from anyone about this complain. On the day of my check-out, I talked with another staff face to face at reception, and expressed my disappointment. But her answer was like this: “Sorry for your inconvenience, we will try better and make sure that this kind of situation doesn’t happen again.” I felt like she was trying to just skip it, and I didn’t feel any sincerity in her words. I couldn’t help but feel very upset. So I told her exactly like this: “No, you don’t understand. I want you to find out what happened, and get back to me by email or phone as soon as possible.” She said she will do so, but it has been 24 days and I didn’t get any emails or calls.