파르마, 클리블랜드의 수영장이 있는 호텔

“Linoleum floors in our room. Red stains on the bedspread. Brown stains on the bed sheets. The room was shabby and not well cleaned”

“The restaurant”

“침대와 룸 청결상태, 편의시설, 조식까지 나무랄데 없이 좋았음. 특히 문제를 족극적으로 해결해주는 친절한 직원들.”

“The parking lot was well lit and accessible. The bed was comfortable. We appreciated the location to Cuyahoga Valley National Park. And the room was cheap. However, the ratings didn’t match up to the actual room. The room needed maintenance, like grouting around bathroom tiles was missing and the carpet was dirty and sticky. The evening staff was slow to come to the counter for check in. I wish we stayed somewhere else for our multi-day stay.”

“Guests were making noise in the lobby and outside until midnight, so I could not sleep well. I was told that they were part of a group staying at the hotel for a wedding. Even so, the noise should have been controlled out of consideration for the other guests. Also, I was disappointed because the breakfast seemed to have been prepared with very little care.”

“Very good”

“Staff disengaged, poorly run thru and thru”