โWonderful hotel. We paid extra for the gold class and it really was worth it. Separate checkin, helpful team to sort anything we needed (including lift passes), great selection of food, snack and drinks all day including breakfast. 10 min walk into the main area, but really easy and nice to be out of the main centre. Definitely recommend and weโll be back! โ
"I had two complaints.
First, I am a silver member of Hotels.Com, so I made a reservation for free wine. However, the hotel staff said that the system was not working properly and that it could not be confirmed.
She told me to prove it, so I showed her an email that was booked on my phone. (There was a Silver Member free wine sentence) And yet she wouldn't give me free wine. Eventually, I got angry and said I didn't understand why I had to have this conversation about a system problem. Then she handed me a bottle of wine. I was puzzled.
Second, I asked Hotels.COM to install the sofa bed before I arrived. I received a reply email from a staff member that I had left a note. But when I entered the room, the sofa bed was not installed.
Overall, the service quality of this hotel is lower in every way than the hotel I stayed at a few weeks ago.
I have decided not to book this hotel again. I think the hotel staff needs training to improve their insincere and unpleasant attitudes."
