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"I would definitely stay again at Grun as the hotel and amenities are great, but there are some lessons to be learned in customer service. I booked an in-room massage, the masseuse was 30 minutes late and no one notified me of the delay. This was very frustrating as I had plans later, and with it being my last day in Uluwatu I felt like I was wasting away time. It would have been ideal if the front desk notified me of the delay, considering as they were transporting the masueus around the...

"This was my 2nd stay, this time with children 7 & 3. The facilities for the kids was fantastic. The separate pool with waterslide was a big hit as was the playground, kids club and activities, movies in the garden and kids happy hour. The 2 bedroom apartment was spacious and very clean. All staff were amazing and so friendly. The only thing I could suggest is that the pillows are very thick. One not enough but two is too high. Maybe a thick and thin pillow. But this is personal opinion. We...