While Portofino itself is beautiful, all units are individually owned. We have stayed here several times in different units but this particular unit was in poor condition and poorly managed. It was clean, had excellent views, and excellent amenities with the resort. However, the unit lacked basic cooking utensils (which is why we chose this over a hotel so we could prepare our own meals), had electricity issues (outlets didn't work in either bathroom rendering the blow dryers useless) and was extremely loud (the unit below us was under renovation and a jack hammer was used from 8am until 5pm every. Single. Day. Which set off the fire alarm from construction dust twice prompting everyone to evacuate the building) There were also no batteries in the TV remotes, in every room so we couldn't even borrow batteries from one remote to work another. We tried to call maintenance about the issues but after 3 days we finally found our own maintenance guy, bought a hairdryer, and bought batteries. Needless to say our short vacation would've been better spent and more relaxing had we just stayed home. Again, the resort itself is amazing and other units are wonderful, just don't book THIS one unit or use this rental management company because their is no communication and basic things, like batteries in a remote, are overlooked by their cleaning and inspection teams. Hope this helps someone in the future!