외관

쉐라톤 밸리포지 호텔 킹 오브 프러시아 여행 후기

3.5 out of 5
쉐라톤 밸리포지 호텔 킹 오브 프러시아
480 N Gulph Road, King of Prussia, PA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 503개" "
평점 8 - 좋아요. 1000개 이용 후기 중 271개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 104개" "
평점 4 - 별로예요. 1000개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 48개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you are looking for a hotel while you have a dr apt at CHOP (King if Prussia) this one is it... CHOP is right across the street. The staff at this hotel is def a 10 out 10. I travel from Bermuda and stay here all the time and customer services has ALWAYS been very professional. Need a ride to Walmart, the mall or even some where to eat the shuttle drops you off and picks you up. The guys that drive the shuttle are so professional. Sherton you have amazing Staff that work in yout King of Prussia location!
2024년 4월에 2박 숙박함
답변 제공: Nick M. 님, 2024년 5월 15일
Laura, Thank you for the great review and for making us part of your travel plans while visiting CHOP. We'll pass on the nice comments to our drivers as they love to hear they're appreciated.

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 5월에 1박 숙박함
답변 제공: Nick M. 님, 2024년 5월 14일
Jose, We appreciate the great review. Thank you and we hope to see you again soon.

10/10 - 훌륭해요

Ivan

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The property is well-kept up and the staff is very friendly and accommodating to your needs.
2024년 5월에 1박 숙박함
답변 제공: Nick M. 님, 2024년 5월 13일
Thank you Ivan. We appreciate the nice review of the hotel and our staff. We hope to see you again soon.

10/10 - 훌륭해요

Anthony

좋아요: 숙박 시설 상태 및 시설
Yes
2024년 5월에 1박 숙박함
답변 제공: Nick M. 님, 2024년 5월 9일
Anthony, Thank you so much for the 5 out of 5 review. We're thrilled to hear you enjoyed your time with us. We hope to see you again soon.

10/10 - 훌륭해요

Rick 님, Lock Haven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is situated minutes from the mall and lots of other shopping. The fitness room was excellent and the restaurant for breakfast okay. Given the price of oatmeal though, it would have been nice to include fruit beyond just raisins.
2024년 4월에 2박 숙박함
답변 제공: Nick M. 님, 2024년 4월 26일
Rick, Thanks for the 5 out of 5 and the feedback on breakfast. Feedback is always appreciated.

4/10 - 별로예요

Templeton

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No hot water on first night. Everything fine thereafter, but that's really bad.
2024년 4월에 2박 숙박함
답변 제공: Nick M. 님, 2024년 4월 23일
Templeton, I am truly sorry you did not have hot water your first night with us. Rest assured we take this very seriously. I hope you have a chance to stay with us again so we can provide you the type of stay you deserve.

10/10 - 훌륭해요

Lexi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Nick M. 님, 2024년 4월 19일
Thanks for the great review Lexi. We hope to see you the next time you're in Valley forge.

4/10 - 별로예요

Pieter 님, Eugene

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This was my second stay at this hotel. The first time they had an issue with power and rooms had no power and I was relocated to a nearby hotel. Now my AC in the room did not work and was running at 84 degrees, and even though I was moved to another room, there was not hot water for a shower in the morning. The staff was friendly overall and tried to help but overall the facilities appear to be not well maintained.
2024년 4월에 2박 숙박함
답변 제공: Nick M. 님, 2024년 4월 15일
Pieter, Thank you for your candid feedback and nice comments regarding our staff. I want to assure you we take maintenance of the hotel very seriously. I hope we have a chance to host you again and show you the progress we're making.

10/10 - 훌륭해요

Erin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location was perfect!
2024년 4월에 1박 숙박함
답변 제공: Nick M. 님, 2024년 4월 15일
Thank you for the 5 out of 5 review. Erin. We truly appreciate it.

10/10 - 훌륭해요

Jenifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay here. There is a mall and a lot of restaurants near by, very convenient
2024년 4월에 2박 숙박함
답변 제공: Nick M. 님, 2024년 4월 13일
Thanks for the great review Jenifer. We're thrilled to hear you enjoyed your stay.

10/10 - 훌륭해요

Jocelyne

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Nick M. 님, 2024년 4월 13일
Jocelyne, Thank you for leaving a 5 star review. We hope to see you the next time you're in Valley Forge.

6/10 - 괜찮아요

Jessica

연인과의 여행, 출장 여행
별로예요: 청결 상태
Checked in online, and it said I just need to stop by the desk to grab my keys. When we arrived at 11pm, we were at the desk for almost 15 minutes doing a check in process. I’ll also add that we weren’t greeted by anyone, I saw the staff member sitting in the back and I had to get her attention before she even came out. The room was fine, headboards are very dated and need to be replaced. Room was not very clean, found a hair-tie in my bed, sink would spray water if not turned on all the way, and were only given two large towels for a room that slept four. Folks in the room next to us were cackling until 1am. I know that’s not the hotels fault; but it added a level of annoyance. Considering we were only there for a night, it did what it needed. But I was not impressed and would not return to this property in the future.
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 8일
Dear Jessica,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your check-in process and throughout your stay.It's disappointing to hear that you encountered difficulties during check-in and that our staff didn't promptly attend to you upon arrival. We will address this with our team to ensure that such lapses in service are rectified immediately.Regarding the condition of your room, we apologize for any cleanliness issues you encountered. We strive to maintain a high standard of cleanliness, and we regret that we fell short in this instance. Rest assured, we will work with our housekeeping team to ensure that all rooms are thoroughly cleaned and inspected before the arrival of our guests.Your feedback regarding the dated headboards and the maintenance issues with the sink has been duly noted, and we will prioritize addressing these concerns to enhance the overall comfort and satisfaction of our guests.We understand the frustration caused by noise disturbances from neighboring guests, and while this is beyond our direct control, we empathize with your experience and will explore ways to mitigate such disturbances in the future.We appreciate your understanding and patience, and we hope that despite the issues encountered, you were still able to find some level of comfort during your stay. Please know that your feedback is invaluable to us as it helps us identify areas for improvement and take corrective actions.We would like to extend our sincerest apologies once again and hope that you would reconsider giving us another opportunity to provide you with the exceptional stay that you deserve. Should you decide to return, please do not hesitate to reach out to us directly, and we will ensure that your next experience exceeds your expectations.Warm regards,

10/10 - 훌륭해요

Tybria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Nick M. 님, 2024년 3월 25일
Thank you for the 5 out of 5 Tybria.

2/10 - 너무 별로예요

SHUJUAN

2024년 2월에 1박 숙박함
답변 제공: Nick M. 님, 2024년 3월 25일
Shujuan, This stay didn't meet your expectations and we are truly sorry. I hope you give us a chance in the future to earn your loyalty.

10/10 - 훌륭해요

Dawn

2024년 2월에 1박 숙박함
답변 제공: Nick M. 님, 2024년 3월 21일
Thank you for the 5 star Review Dawn. We hope to see you again when you're back in our area.

6/10 - 괜찮아요

Stephen

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: David K 님, 2024년 1월 27일
Thank you for letting us know about your stay at Sheraton Valley Forge. I am very sorry that your experience did not meet your – or our – expectations. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 - 훌륭해요

seda

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: David K 님, 2024년 1월 27일
We appreciate your great review! We hope to see you again in your future travels!

2/10 - 너무 별로예요

Connor

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: David K 님, 2023년 12월 27일
Thank you for taking the time to leave your feedback regarding your recent stay at the Sheraton Valley Forge.As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any issues you experienced during your stay.Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to provide you with a better experience whenever your travels bring you back to the area.

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and quiet room. Our room was quite a bit of walking distance from the main hall, but wasn’t too terrible.
2023년 12월에 1박 숙박함
답변 제공: David K 님, 2023년 12월 21일
We appreciate your great review! We hope to see you again in your future travels!

10/10 - 훌륭해요

Ranjit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: David K 님, 2023년 12월 15일
Thank you for such a positive review of our hotel! We hope if King of Prussia is in your future travels that you choose to stay with us again!

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Lack of basic services
Lacking basic services. No mini fridge. Lack of hot water, and heating working only half of the time. Needs to improve for the price....
2023년 12월에 2박 숙박함
답변 제공: David K 님, 2023년 12월 22일
Thank you for letting us know about your stay at Sheraton Valley Forge. I am very sorry that your experience did not meet your – or our – expectations. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 - 훌륭해요

Hinna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great option for families that need to stay near CHOP KOP
2023년 11월에 2박 숙박함
답변 제공: David K 님, 2023년 11월 29일
Thank you for such a positive review of our hotel!

10/10 - 훌륭해요

Jillian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and comfortable
2023년 11월에 3박 숙박함
답변 제공: David K 님, 2023년 11월 29일
We appreciate your great review! We hope to see you again in your future travels!

2/10 - 너무 별로예요

Samir

2023년 11월에 1박 숙박함
답변 제공: David K 님, 2023년 12월 21일
Thank you for taking the time to let us know about your most recent stay. We strive to deliver a positive, memorable experience for all our guests, and I am truly sorry that we fell short of that goal during your stay. Your feedback is invaluable as it helps us in our continual efforts to improve and provide an excellent guest experience. Thank you again and we hope to have an opportunity to better serve you the next time your travels bring you to the area.

4/10 - 별로예요

Cathryn

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Not what I expected.
Best shower pressure. Pool closed for maintenance which is the only reason we came. Have to pay for WiFi and breakfast not included. Also. Side door never locked! We stayed on ballroom floor that had its own entrance that was wide open all night. Anyone could have come in there! Not safe feeling. Decorated nicely.
2023년 11월에 1박 숙박함
답변 제공: David K 님, 2023년 11월 25일
Thank you for taking the time to let us know about your stay. I am very sorry to hear about the issues you experienced while you were here. We have taken action and addressed the issues you experienced to ensure that all our guests have a comfortable and enjoyable stay. I hope to see you again the next time your travels bring you to the area!

8/10 - 좋아요

Tiffany

좋아요: 직원 및 서비스
2023년 8월에 3박 숙박함
답변 제공: David K 님, 2023년 11월 7일
We appreciate your review! We hope to see you again in your future travels!

6/10 - 괜찮아요

Jodie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was fine nothing to rave about
2023년 10월에 1박 숙박함
답변 제공: David K. 님, 2023년 10월 23일
Thank you for letting us know about your stay at Sheraton Valley Forge. I am very sorry that your experience did not meet your – or our – expectations. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 - 훌륭해요

bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: David K. 님, 2023년 10월 23일
Thank you for such a positive review of our hotel! We hope if King of Prussia is in your future travels that you choose to stay with us again!

10/10 - 훌륭해요

Shorel

출장 여행, 가족 여행
I really like how friendly your staff is. Well, I love kids, but there seemed to be a lot of elementary kids on Friday night yelling, playing and screaming near the 4 th floor elevator area. No parent supervision. This is not the caught of the hotel.
2023년 10월에 1박 숙박함
답변 제공: David K 님, 2023년 10월 11일
Thank you for such a positive review of our hotel! We hope if King of Prussia is in your future travels that you choose to stay with us again!

10/10 - 훌륭해요

Jane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: David K 님, 2023년 9월 26일
We appreciate your great review! We hope to see you again in your future travels!

10/10 - 훌륭해요

Oriente

가족 여행
A
2023년 9월에 2박 숙박함
답변 제공: David K 님, 2023년 9월 26일
Thank you for such a positive review of our hotel! We hope if King of Prussia is in your future travels that you choose to stay with us again!

4/10 - 별로예요

heidi

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
noisy, telephone in room not working, no inside shower curtain to keep water in. Dirty rugs.
2023년 9월에 2박 숙박함
답변 제공: David K 님, 2023년 9월 19일
Thank you for taking the time to let us know about your stay. I am very sorry to hear about the issues you experienced while you were here. We have taken action and addressed the issues you experienced to ensure that all our guests have a comfortable and enjoyable stay. I hope to see you again the next time your travels bring you to the area!

2/10 - 너무 별로예요

Kevin

가족 여행
I cannot provide an update as the hotel was overbooked and we were turned away. Does not leave me confidence in using this service again.
2023년 9월에 1박 숙박함
답변 제공: David K 님, 2023년 9월 19일
Thank you for taking the time to let us know about your most recent experience. I would greatly appreciate an opportunity to discuss your experience further with you. We are committed to providing positive, memorable experiences for all our guests. Please feel free to contact me directly at the hotel at 484-238-1810.

4/10 - 별로예요

Emilie Mae Mae

별로예요: 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: David K. 님, 2023년 9월 13일
Thank you for letting us know about your stay at Sheraton Valley Forge. I am very sorry that your experience did not meet your – or our – expectations. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 - 훌륭해요

Benjamin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: David K. 님, 2023년 9월 13일
Thank you for such a positive review of our hotel!

10/10 - 훌륭해요

Nelson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to shopping
2023년 9월에 1박 숙박함
답변 제공: David K. 님, 2023년 9월 13일
We appreciate your great review!

10/10 - 훌륭해요

Tiffany A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Every single staff member was excellent! From the attendants, to the front desk and the bar. Multiple people spoke about their long tenure with Sheraton and about how they enjoyed working there. The room was awesome to boot!
2023년 9월에 1박 숙박함
답변 제공: David K. 님, 2023년 9월 13일
Thank you for taking the time to let us know about your recent stay! We are strive to deliver a positive, memorable stay for all of our guests and are delighted that you enjoyed your time here. We will be sure to share your kind words with the team and we hope to see you again in your future travels!

10/10 - 훌륭해요

lakia 님, Norristown

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 8월에 1박 숙박함
답변 제공: David K 님, 2023년 8월 17일
Thank you for your great review!

10/10 - 훌륭해요

julia

좋아요: 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: David K 님, 2023년 8월 17일
Thank you for such a positive review of our hotel!

10/10 - 훌륭해요

Jemila

2023년 7월에 2박 숙박함
답변 제공: David K 님, 2023년 8월 17일
We appreciate your great review!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good relaxing stay
2023년 7월에 2박 숙박함
답변 제공: David K. 님, 2023년 7월 9일
Thank you for such a positive review of our hotel! We hope if King of Prussia is in your future travels that you choose to stay with us again!

10/10 - 훌륭해요

Kieth M

2023년 6월에 4박 숙박함
답변 제공: David K 님, 2023년 7월 25일
Thank you for such a positive review of our hotel! We hope if King of Prussia is in your future travels that you choose to stay with us again!

10/10 - 훌륭해요

Shengkan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Newly Renovated. Great Experience
2023년 6월에 1박 숙박함
답변 제공: James D 님, 2023년 6월 29일
Thank you for your kind words! We hope to see you again in the near future!

10/10 - 훌륭해요

Kenneth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
comfortable room was nice but quite noisey
2023년 6월에 1박 숙박함
답변 제공: James D 님, 2023년 6월 29일
Thank you for your review!

6/10 - 괜찮아요

Wannetta

2023년 6월에 1박 숙박함
답변 제공: James D 님, 2023년 6월 29일
Thank you for your review!

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: James D 님, 2023년 6월 29일
Thank you for your review!

10/10 - 훌륭해요

John Esteban

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Extremely clean property. Very friendly & an awesome stay.
2023년 5월에 5박 숙박함
답변 제공: James D 님, 2023년 6월 29일
Thank you for your kind words! We hope to see you again soon!

2/10 - 너무 별로예요

Jeremy

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
This hotel stay was so disappointing. The room we reserved w 2 queen beds was not available so they gave us a king bed and squeezed a rollaway cot against the chairs. My 5’10” son barely fit in the bed. The shower alternated between scalding hot and freezing every couple of minutes. The breakfast we ordered took forever to arrive even though there were only 2 other tables seated. Terribly disappointing.
2023년 5월에 2박 숙박함
답변 제공: James D 님, 2023년 6월 29일
Hello! I am very sorry about the king bed issue, as well as the shower. Please email me at jdenaro@sheratonvalleyforge.com to discuss. I want to make it right!

6/10 - 괜찮아요

Jasmin

2023년 5월에 1박 숙박함
답변 제공: James D 님, 2023년 6월 29일
Thank you for your review

10/10 - 훌륭해요

Martin J.

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Close to Everything!
Great location and facility!
2023년 4월에 2박 숙박함
답변 제공: James D 님, 2023년 6월 29일
Thank you for your review!