Dear Marlo, Thank you for taking the time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We hope Extended Stay America is your first choice the next time you visit the city, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Charzay, Thank you for reviewing your time at our hotel. We never want to disappoint our guests, so we regret any frustration and inconvenience you experienced due to our pet policy. Please know we welcome you to reach out to our front desk anytime to make the most of your stay; we are always here to help! It was a pleasure accommodating you, and we hope to see you the next time your travels bring you to our area.Sincerely,Hotel Management

Dear Alejandro, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Ensuring the quality and functionality of our property is a top priority, and we greatly appreciate you bringing this to our attention. We will address these concerns appropriately. Your satisfaction is important to us, and we hope to demonstrate our commitment to outstanding experiences on your next visit.Sincerely,Hotel Management

Dear Leona, Thank you for taking the time to tell us about your visit. We regret to hear that your experience did not meet expectations. Please accept our sincere apologies for any inconvenience caused by the condition of the property. Your insight is invaluable as we strive to improve our guests' experiences. We hope you will give us another chance to welcome you back in the near future.Sincerely,Hotel Management

Dear Mary, Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for your challenges and for not meeting your expectations. Rest assured, we will address these issues diligently, as we are committed to continual improvement to ensure a pleasurable experience for all our guests. Additionally, we strive to maintain competitive rates in line with those of other establishments in the area and wish to note that published prices may fluctuate daily based on average room demand. We look forward to welcoming you back to provide the elevated experience you deserve.Sincerely,Hotel Management

Dear Ingrid, We appreciate you taking the time to share your feedback with us. Our goal is to deliver exceptional service consistently, and we apologize if we fell short of your expectations. Rest assured, your comments have been passed on to our team, and we are dedicated to making the necessary improvements to elevate the quality of our service for all our guests. We are eager to have the opportunity to provide you with the level of hospitality you deserve during your next trips to our city.Sincerely,Hotel Management

Dear Shannon, Thank you for sharing your experience with fellow travelers. We're glad you appreciated the kitchen, which is ideal for families and larger groups. However, we regret any inconvenience caused by the condition of the carpet and the odor in your room. Our guests deserve a fresh, clean suite; we regret falling short. We will share your comments with the housekeeping team to ensure thorough cleaning. We hope you'll consider staying with us again, and we'll strive to provide a more enjoyable experience overall.Sincerely,Hotel Management

Dear Katy, Thank you for your review. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is invaluable to us, and we assure you that we are taking immediate steps to address the issues you mentioned, particularly regarding the cleanliness and condition of the room. We understand your frustration and regret that we fell short of your expectations. We hope you will give us another chance to provide you with a superior experience in the future. Sincerely,Hotel Management

Dear Kelly, Thank you for taking the time to share your review. We're pleased you found the bed comfortable and enjoyed our well-maintained pool area, grounds, and lobby. However, we apologize for any inconvenience caused by the condition of the room and facilities. Your comments regarding the carpet, bathroom, and kitchen are noted, and we will work diligently to address these issues. Guest satisfaction is our top priority, and we are committed to constantly improving our accommodations and facilities. Thank you for sharing your observations, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Kevin, Thank you for choosing our hotel. We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing that the suites did not meet your expectations, particularly regarding the table and cleanliness issues. Please rest assured that we take your feedback seriously and will address these concerns with the relevant teams to ensure improvements and enhance guest satisfaction. Your comfort is important to us, and we appreciate you bringing these concerns to our attention. We hope to provide you with a more satisfactory experience in the future. Thank you again for your feedback.Sincerely,Hotel Management

Dear Juan, Thank you for sharing your review about your recent visit. We apologize for the inconvenience caused by the noise and cleanliness issues and regret any delay during check-in. We will address these concerns with the relevant teams to ensure improvements are made. Additionally, we understand the importance of starting your day with a good breakfast, and we will consider your feedback for future enhancements to our breakfast offerings. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management

Dear Donna, Thank you for sharing your experience at Extended Stay America. We are delighted to hear that you enjoyed our hospitality, and we appreciate you highlighting our convenient location near the airport. We value your business and hope that you will choose to stay with us again on your next visit to the area.Sincerely,Hotel Management

Dear Christine, Thank you for your recent stay at our hotel. We apologize for the disappointing experience during your stay. Your feedback is concerning, and we're addressing the cleanliness issues and odor immediately. We're reviewing our photos to ensure accuracy and implementing measures to maintain a pleasant environment throughout the hotel. Regarding the bedding, we'll ensure all rooms are adequately stocked. We're also revising our breakfast offerings to better meet expectations. Your comfort and satisfaction are paramount, and we regret any inconvenience. Please accept our sincerest apologies. Should you reconsider staying with us, we're committed to providing a superior experience. Sincerely,Hotel Management

Dear TERRENCE, Thank you for sharing your feedback. We are disappointed that we did not meet your expectations and that we were unable to address the issues you encountered. Your experience does not reflect our usual standards, and we deeply regret your disturbance and problems. We will take the proper action as we are committed to providing guests with a beautiful experience. Please allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management

Dear Joe, Thank you for sharing your feedback. We are disappointed that we did not meet your expectations and that we were unable to address the issues you encountered. Your experience does not reflect our usual standards, and we deeply regret your disturbance and problems. We will take the proper action as we are committed to providing guests with a beautiful experience. Please allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management

Dear Pat, Thank you for being our guest and sharing your feedback. We aim to offer our guests clean, comfortable, and well-maintained suites. Therefore, we apologize for falling short of meeting these expectations during your stay. We will address this issue with our team and take the necessary steps to ensure it does not happen again. We hope you will give us another chance to demonstrate the flawless and outstanding experience you deserve.Sincerely,Hotel Management

Dear Ariana, We apologize for the inconvenience you experienced during your stay. Our guests' comfort and satisfaction are our top priorities, and we regret falling short of your expectations. We take cleanliness and maintenance seriously, and your feedback will be addressed promptly to ensure improvements. We appreciate your understanding and will work diligently to provide a more enjoyable experience for all our guests in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Sonya, We appreciate you taking the time to share your experience with us. We are glad your overall stay was pleasant and that you liked our accommodations. However, we sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you give us another opportunity to serve you in the future. Sincerely,Hotel Management

Dear Elise, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please be assured we will address this with our team. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely,Hotel Management

Dear Carissa, Thank you for sharing your review with us. We always strive to provide our guests with a satisfying experience in every aspect. Therefore, we were disappointed to learn that the sofa bed in your room was uncomfortable and that we failed to provide you with the flawless stay that you deserved. Since receiving your feedback, we have taken appropriate measures to address these issues. Our team is dedicated to ensuring that every room is immaculate and welcoming. We hope that you will consider staying with us again so that we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Lynette, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city for your business.Sincerely,Hotel Management

Dear Lucia, Thank you for choosing to stay at our hotel recently. We would like to apologize for not meeting your expectations during your visit. Our staff is devoted to ensuring that all our guests have a fantastic stay, so we are sorry that we failed to provide you with this level of hospitality. We hope that you will give us another chance in the future so we can demonstrate our commitment to providing you with the outstanding experience you deserveSincerely,Hotel Management

Dear Marco, Thank you for taking the time to provide feedback about your stay at Extended Stay America. It is very kind of you to compliment our hotel and recognize our devoted staff for their hospitable service. We'll share your compliments with our team to let them know their efforts are appreciated. It was a true pleasure to have you as our guest, and we look forward to welcoming you again whenever your travels bring you back to Phoenix.Sincerely,Hotel Management

Dear Gabriele, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced with the lack of linen for the sofa bed. Providing a comfortable stay is our priority, and we regret that we fell short in this instance. Your comments are valuable, and we will address this issue to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Management

Dear Viraf, Thank you for sharing your concerns about your recent stay. We sincerely apologize for any discomfort you experienced regarding the room layout and cleanliness issues. Your feedback is crucial, and we will address these matters internally to enhance our guests' experience. Please know that this does not reflect our usual standards, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Jamie, We appreciate your feedback and apologize for any disappointment during your visit. What you have experienced does not align with our usual standards, and we apologize for not meeting your expectations with our complimentary grab-and-go breakfast and the WiFi. Additionally, we follow the most rigorous industry standards regarding the cleanliness of our suites, and we genuinely regret any inconvenience this may have caused. We will share your comments with the appropriate teams to prevent such oversights in the future. We hope you will consider giving us another opportunity to provide a more satisfying stay.Sincerely,Hotel Management

Dear Todd, We apologize for the inconvenience you experienced during your stay. Your feedback is essential, and we appreciate you bringing these issues to our attention. Rest assured, we take cleanliness and maintenance seriously, and we will address the issues you've raised to ensure a more comfortable experience for our guests in the future. We hope to have the chance to welcome you back and provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Jason, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Lindsay, Thank you for sharing your feedback. We're glad you found our property suitable for a comfortable night's rest. We apologize if our breakfast offerings didn't meet your expectations, and we appreciate your understanding in obtaining your morning essentials from the front desk. Your comments will help us improve our services for future guests. We hope to have the opportunity to welcome you back for another pleasant stay.Sincerely,Hotel Management

Dear Glen, We are truly sorry to hear about your disappointing experience during your stay. Cleanliness is a top priority, and we're concerned to learn that we fell short of your expectations. Your feedback regarding the cleanliness issues and the demeanor of our staff is troubling, and we'll address these matters promptly to ensure a more pleasant experience for our guests. Please accept our sincerest apologies for any inconvenience caused. We truly value your feedback, and we hope to have the opportunity to regain your trust in the future with a more positive experience.Sincerely,Hotel Management

Dear Marcus, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Richard Warren, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We value your feedback as we constantly strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

Dear Karina, Thank you for being our guest. We regret that the bed did not meet the expected level of comfort; however, it was deemed suitable for your requirements. Also, we are sorry that the breakfast option fell short of your expectations. Your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

Dear Patricia, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Innocent, Thank you for taking the time to share your feedback with us. We apologize if you felt dissatisfied with the customer service provided during your stay. Ensuring our guests feel valued and supported is important to us. Please know that we take your feedback seriously and strive to enhance our services. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Myishia, Thank you for sharing your experience with us. We're glad that our location near shopping and dining meets your needs. However, we sincerely apologize for the challenges you encountered during your stay. It's disheartening to hear about the issues with staff and cleanliness. This does not reflect our standard of service. We will share these concerns with our respective teams to enhance the guest experience. Your feedback is invaluable, and we appreciate your honesty. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.Sincerely,Hotel Management

Dear Monica, Thank you for choosing Extended Stay America! We appreciate your feedback regarding early check-ins. Ensuring a seamless and accommodating experience is our goal. If there are specific details you'd like to share or suggestions for improvement, please feel free to reach out. We value your input and look forward to welcoming you back for another stay.Sincerely,Hotel Management

Dear Christopher, We sincerely apologize for the inconvenience you experienced during your attempt to check-in. We understand how frustrating this must have been and regret any disruption to your plans. Our team will review the circumstances to ensure such incidents are appropriately addressed and do not recur. Our goal is to provide a smooth and pleasant stay for all our guests, and we appreciate your feedback as it helps us improve our service. Thank you for bringing this to our attention, and we would welcome another opportunity to host you in the future.Sincerely,Hotel Management