Hello,Thank you for your feedback. Although we are thrilled that you enjoyed our staff and our transportation options, we are very saddened to hear you guys could not enjoy or pool due to the water temperature. We will be looking more into this matter to get it resolved. Again, thank you for your feedback and have a great day!

Greetings,Thank you for these kind words. We are thrilled you enjoyed our property and remodel. We hope we can see and service you again!

Hello,Thank you for these kind words. We truly try our best to accommodate and please our guests. We hope to be able to service you again in the near future!

Hello,We are very glad to hear you enjoyed your room while at our property. We hope to be able to have you as a returning guest in the future!

Greetings, Thank you for this feedback. On behalf of the hotel, we sincerely apologize for the experience you had at our property. We hope the next time we see you; we can create a memorable experience for you.

Thank you, Courtney for the feedback. we're glad you had a great stay. we hope to see you again on your next visit to phoenix.

Thank you, Vaughn, for your 4/5 rating. We hope to see you again on your next visit to phoenix.

Greetings Ms. Anna,Thank you for this feedback. We are very disappointed to hear you were not put into the room type you previously selected. Although we are overbooked it is no excuse. We will be in communication with the correct parties about this matter. Again, we are very sorry about this inconvenience.

Hello Valued Guest,Thank you for this feedback. We are overjoyed that you had a good stay with us! We hope to see you again soon!

Greetings Guest Elizabeth,Thank you for your feedback. We completely understand the dilemma when it comes to the furniture in your room. Please be advised that when making a reservation with us to add a note notifying the front desk of any and all special room requests. This allows us to make sure your room is just how you need it and that you have been accommodated to the fullest extent.

Greetings Guest Patricia,We truly value your feedback. We are so sorry your air conditioner was noisy. We will pull up your reservation to make sure our maintenance guy goes into your and takes a look at that AC unit. Again, thank you for bringing this to our attention.

Greetings Guest Marcy,Thank you for this kind comment. We were so pleased to be able to service you and create a wonderful experience for you. Hopefully we are able to see you again in the near future!

Hello Guest Elizabeth,We are overjoyed that you had a pleasant stay with us! We do our very best to create wonderful experiences for our guests. We hope to see you again soon.

Hello,We are thrilled that you enjoyed your stay with us! We hope to see you again soon!

Hello Guest Simone,Thank you for your feedback. We are deeply sorry for the inconvenience caused to you while using our LYFT services. We will be in contact with the correct parties to ensure this doesn't reoccur. Again, we are very sorry and hope to give you a positive experience regarding transportation the next time you come to visit! Have a great rest of your day.

Greeting Guest Jillian,Thank you for this feedback. We are sorry for the room you were assigned. For future references please be sure to specify on your reservation while booking that you would like to have a room not by the road so that we may meet all of your needs. We hope this was helpful! Have a great rest of your day!

Thank you for your feedback, Amber. I'm very sorry you did not have a good experience. We hope you will share the reason we did not meet your expectations so we can right our wrongs.

Hello, Thank you for staying with us! We hope to see you again. Have a great day!

Thank you, john, for your feedback. Were glad you had a great stay. We hope to see you again on your next visit to Phoenix.

Thank you, Megan, for your 4/5 rating. We hope to see you again on your next visit to Phoenix.

Thank you, Vanessa, for your 5/5 rating. We hope to see you again on your next visit to Phoenix.

Hello Guest Dan,Thank you for this wonderful feedback. We truly had a pleasure servicing you. Have a great day and we hope to see you again soon!

Hello Mr. Michael, Thank you for this feedback. We are happy to hear you enjoyed your room! We are very sorry that our breakfast was not up to par during your visit. We will communicate with the correct parties to see where we fell short during your stay. We hope to one day make it up to you! Have a great day!

Hello Guest RoxanneThank you so much for these kind words. We truly enjoy hearing how amazing our front desk agent was to you during your stay! We hope to see you again to give you another wonderful experience!

Hello Guest Barry,Thank you for this review! We truly appreciate you taking the time out of your day to write this! We hope to see you again soon!

Hell Guest Sharon,Thank you for this wonderful feedback! We are so glad you enjoyed your stay with us. We hope to see you again soon!

Hello Guest Lori,Thank you very much for your kind review! We are thrilled to hear that you enjoyed your stay with us. We hope to see you again!

Hello Mr. William,We want to say thank you for this informative feedback. We sincerely apologize for this significant inconvenience as well as the false information you were given upon visiting our hotel. Looking at your reservation, one of our team members was able to refund you for the day of the incident. If there is anything more, we can do to correct this unfortunate situation, please feel free to contact us. We hope we can service you again to be able to right our wrongs.

Hello Ms. Vickie, Thank you for your kind comment! We had an absolute pleasure servicing you for stay. We do recommend the Radisson Hotel right across the street from us for dining references. Other guests have said its delicious! Hopefully you are able to try it on your next stay with us! Hope to see you soon!

Hello Larry, Thank you for taking the time to write this review about our hotel. We are sincerely apologetic about this inconvenience you and your family experienced! We will do everything within our power to resolve the pool heater matter as quickly as possible. We hope to see you and your family again in the future!

Thank you for taking the time to leave a 5 out of 5 review we appreciate your feedback.

Your feedback is very important to us and we truly apologize for the inconvenience you had during your stay. We will be sharing your feedback with our staff to ensure this doesn't go unnoticed.

Thank you Lyson for your feedback and we are glad your stay with us was a good one. We hope to see you again in the near future.

Thank you for a 10 out of 10 review. we appreciate your feedback and we hope to see you again in the near future.

Dear Thomas, We appreciate you spending the time to compose this review. We are sorry that your stay included a bad mattress experience! The news that our mattress does not live up to your expectations saddens the hotel greatly. We have taken note of your comment and will do all within our power to resolve this issue as quickly as possible. We hope to see you at our hotel again!

Greetings Nicole, We apologize for the inconvenience you had at our hotel! We will have this addressed straight away to our housekeeping staff to ensure that this incident is not repeated again. We'll be making the required changes to better maintain our rooms and giving our suites the best possible care. We’d like to invite you again to our hotel and enjoy the improved experience!

Thank you for your feedback it is very important to us. On behalf of our hotel, I would like to apologies for the inconvenience this may have caused. We will be sharing this information with our housekeeping staff and our maintenance staff to ensure this issue gets resolved. Again, we sincerely apologize that you had to go through this and hope you give us another chance to give you the experience we pride ourselves in on your next visit to phoenix.

Thank you Lynn for a 5 out of 5 review! We appreciate your feedback.