정원

호텔 알레산드로 델라 스피나 여행 후기

3 out of 5
호텔 알레산드로 델라 스피나
Via Della Spina Alessandro 5/7/9, Pisa, PI

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 683개 이용 후기 중 350개" "
평점 8 - 좋아요. 683개 이용 후기 중 273개" "
평점 6 - 괜찮아요. 683개 이용 후기 중 50개" "
평점 4 - 별로예요. 683개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 683개 이용 후기 중 2개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

HYO SIK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
카운터는 친절하고, 전반적으로 지내기는 괜찮았어요. 단지 좀 올드한 느낌의 방입니다. 이탈리아답게 샤워룸은 작아요
2019년 6월에 2박 숙박함
답변 제공: The Staff 님, 2019년 6월 24일
Dear Guest, We thank you for the good review that will help us to improve further, in the hope of having you again as our guest to see the improvements. The Staff

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2019년 4월에 4박 숙박함
답변 제공: The Staff 님, 2019년 5월 1일
Dear Guest, We thank you for the good review that will help us to improve further, in the hope of having you again as our guest to see the improvements. The Staff

8/10 - 좋아요

SANGCHEOL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
비교적 좋습니다.

6/10 - 괜찮아요

Do Hyoung 님, 대한민국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
첫인상은 좀 별로이나 있어보면 괜찮은 호텔
가격대비 무난한 곳입니다. 위치가 골목에 들어가 있어서 좀 그런데요, 저는 차를 가지고 갔기 때문에 크게 문제되지 않았습니다. 첫인상은 좀 별로지만, 있는 동안은 괜찮았습니다. 참, 자체 관리하는 주차장이 있어서 주차는 편리합니다.

10/10 - 훌륭해요

kyungsook 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
역에서 가깝고 깨끗한 호텔
역에서 5분거리이며 편안한 하루를 지낼 수 있었습니다.

10/10 - 훌륭해요

Gareth

2024년 1월에 1박 숙박함
답변 제공: The Direction 님, 2024년 3월 20일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.The staff

4/10 - 별로예요

Irfan

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall room was was in bad shape. The shower was tooo small like 2x2 ft. I will not recommend this hotel unless you are not finding any other
2023년 11월에 1박 숙박함
답변 제공: The Direction 님, 2023년 11월 22일
Dear Mr. Irfan,you didn't appreciate that we gave you a standard room instead of an Economy one as you had booked, the room is in perfect condition and if for you the classic style means old then I advise you to check the photos of the hotels you book, even the shower is exactly 80 cm i.e. a standard shower tray.I really hope you don't recommend my hotel to people like you who don't appreciate our features.Regard

6/10 - 괜찮아요

Anna-Lena

2023년 10월에 1박 숙박함
답변 제공: The staff 님, 2023년 10월 27일
Dear Guest,we are sorry that you did not appreciate some aspects of the hotel, in any case each review helps us to improve where the shortcomings are reflected.

10/10 - 훌륭해요

Sara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Charmigt hotell med bra läge
Mysigt och charmigt hotell med väldigt bra läge till såväl sevärdheter som fantastiska restauranger i Pisa! Väldigt trevlig personal!
2023년 9월에 2박 숙박함
답변 제공: The staff 님, 2023년 10월 24일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

2/10 - 너무 별로예요

Andrew

2023년 10월에 1박 숙박함
답변 제공: The Direction 님, 2023년 10월 20일
Dear Andrew,we can't understand what didn't go well during your stay with us, when you left you said goodbye and didn't say that you had had any problems or what you didn't like and even during breakfast you didn't say anything.Probably if you had informed us what you didn't like or what your problems were we could have tried to solve them.We have a certain doubt that your vote was for us and not for another hotel???It would have been more correct to inform us at check-out that you were not satisfied rather than giving such a low rating to our Hotel, to our work and to all the sacrifices we make to satisfy all our customers.Certain that you will no longer be our guest, we greet you cordially

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The street looks a little scary when arriving at night but is probably safe due to enough people being out and about. The noise was somewhat abated by the shutters. Most of the staff was friendly and very helpful. The overnight desk clerk was not so nice. We had a half bottle of wine left from our dinner down the street and he would not even let us use wine glasses.
2023년 10월에 1박 숙박함
답변 제공: The staff 님, 2023년 10월 15일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

6/10 - 괜찮아요

Laura

좋아요: 직원 및 서비스, 객실의 편안함
Good location close to airport
Prompt informative welcome and in the evening made good recommendation for a restaurant. Good location to get to airport, room was large, quiet and good breakfast. Arrived 2 hours early then check in after a looong drive we needed access to a bathroom. Unfortunately they said there one in the lobby was out of service and a service person was on their way. Disappointing there was no offer to use one anywhere else in the hotel…or even where a public one might be. When we did get to our room obvious black mold around the tub needed to be addressed.
Bathroom mould
2023년 10월에 1박 숙박함
답변 제공: The staff 님, 2023년 10월 15일
Dear Guest,we are sorry that you did not appreciate some aspects of the hotel, in any case each review helps us to improve where the shortcomings are reflected.We hope to have you as our guest again

10/10 - 훌륭해요

Virginia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wine was seved in their garden.
2023년 10월에 1박 숙박함
답변 제공: The staff 님, 2023년 10월 9일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

10/10 - 훌륭해요

Jay

2023년 10월에 1박 숙박함
답변 제공: The staff 님, 2023년 10월 25일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

8/10 - 좋아요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Breakfast fine but gluten free/lactose options very limited
2023년 10월에 1박 숙박함
답변 제공: The staff 님, 2023년 10월 3일
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.

8/10 - 좋아요

Alison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location close to the train station and walking distance to shopping and all the sites. It was charming and very lovingly maintained. Our room was large and full of beautiful antiques and nice features.
2023년 9월에 1박 숙박함
답변 제공: The staff 님, 2023년 10월 2일
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements

10/10 - 훌륭해요

JOANNE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check-in was quick and easy. Hotel staff were all very friendly, helpful and informative. We asked for a recommendation for our evening meal and their suggested restaurant was excellent. Our room was equipped with everything we needed, including a good range of toilettries. Really comfy bed. Some low traffic noise, but the hotel is in a city, so that's to be expected.The continental breakfast was really tasty with lots of different options. Hotel is really close to train station (5 minutes walk). Great for links to other towns and cities, plus Pisamover to airport. Wish we could have stayed longer. Cannot recommend enough. This is a family run hotel and their dedication and commitment to their guests shines through. Thanks for a wonderful stay.
2023년 9월에 1박 숙박함
답변 제공: The staff 님, 2023년 9월 23일
Dear Joanne,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

10/10 - 훌륭해요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very welcoming, comfortable beds, sweet little bar area and we had delicious cocktails in the quiet garden. Above all, HELPFUL! My mother left her phone in the bedroom but as there is always someone in Reception (it’s family run), we were able to call from the airport and they found it straightaway. My husband was able to nip back in a taxi and they had it ready for us. Fantastic place.
2023년 9월에 1박 숙박함
답변 제공: The staff 님, 2023년 9월 23일
Dear Christina,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

6/10 - 괜찮아요

Vivien

좋아요: 청결 상태
별로예요: 편의 시설/서비스
The hotel has a cute exterior and is located within a few minutes walk from Pisa Centrale, the main train station. The guy at the front desk in the evenings is friendly and helpful, although apart from him there isn’t much customer service. The room is clean and value for money. However, I would probably try something more central next time. This hotel was a bit out of the way, and there are many options closer to food and attractions.
답변 제공: The staff 님, 2023년 9월 11일
Dear Customer,we are happy that you appreciated our Junior Suite and probably could have appreciated our structure even more given that the only negative side you noted was the change of staff at the reception.I want to explain to you that we are open 24 hours 7 days a week and we have the same staff who rotate on 3 shifts morning, afternoon and night in Italy it is not possible to do shifts longer than 7 hours, if you want you can teach me how to do it keep the same people at the reception.Best regards

10/10 - 훌륭해요

Andrea

2023년 9월에 1박 숙박함
답변 제공: The staff 님, 2023년 9월 5일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ottima posizione. Camera ampia, tranquilla e molto pulita.
2023년 8월에 1박 숙박함
답변 제공: The staff 님, 2023년 8월 31일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

10/10 - 훌륭해요

Imelda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: The staff 님, 2023년 8월 26일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

8/10 - 좋아요

Rajeshni

2023년 8월에 2박 숙박함
답변 제공: The staff 님, 2023년 9월 2일
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.

10/10 - 훌륭해요

Alison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really friendly staff. We got an upgrade to a suite which was really appreciated. Great recommendation from staff for a restaurant in town for a lovely evening meal. Would return to this Hotel again.
2023년 6월에 1박 숙박함
답변 제공: The staff 님, 2023년 8월 5일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

10/10 - 훌륭해요

Niklas

2023년 7월에 2박 숙박함
답변 제공: The staff 님, 2023년 7월 29일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

10/10 - 훌륭해요

Caroline

2023년 7월에 1박 숙박함
답변 제공: The staff 님, 2023년 7월 28일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

10/10 - 훌륭해요

Gisele

2023년 7월에 2박 숙박함
답변 제공: The staff 님, 2023년 7월 19일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

10/10 - 훌륭해요

Lea

2023년 7월에 1박 숙박함
답변 제공: The staff 님, 2023년 8월 5일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

6/10 - 괜찮아요

M R

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: The staff 님, 2023년 7월 14일
Acceptable???? Your review doesn't even deserve a response, I think whoever reads it and compares it with other reviews will make their own assessments.

10/10 - 훌륭해요

Iain

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When we arrived at the hotel we were greeted by Marco, a very welcoming desk manager. He went out of his way to check us in, assist with luggage and generally give us as much information as possible. We had a great stay here and would definately recommend this hotel.
2023년 7월에 1박 숙박함
답변 제공: The staff 님, 2023년 7월 6일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

10/10 - 훌륭해요

Marina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Abbiamo soggiornato una notte e dimenticato alcuni effetti personali. Il personale si è dato da fare per cercarlo, trovarlo e rimandarlo indietro Abbiamo molto apprezzato questa gentilezza
2023년 7월에 1박 숙박함
답변 제공: Lo Staff 님, 2023년 7월 4일
Gentile Ospite,ringraziamo per l'ottima recensione che ci ripaga per tutto l'impegno che mettiamo nel nostro lavoro.Speriamo di averla nuovamente nostro ospite.

10/10 - 훌륭해요

Annika

2023년 6월에 1박 숙박함
답변 제공: The staff 님, 2023년 7월 4일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

10/10 - 훌륭해요

MIchael

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel was excellent very clean with very friendly helpful staff. The room and bathroom were sapcious with plenty sockets to charge phones etc. The location is excellent for access to the Train station
2023년 6월에 1박 숙박함
답변 제공: The staff 님, 2023년 7월 1일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

8/10 - 좋아요

Marcello

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok
Hotel nei pressi stazione di Pisa, camere ampie, letti comodi, parcheggio disponibile al costo di 15 € .
2023년 6월에 1박 숙박함
답변 제공: Lo Staff 님, 2023년 6월 30일
Gentile Ospite,la ringraziamo per la sua recensione che ci aiuterà a migliorare ulteriormente, nella speranza di averla nuovamente nostro ospite per constatare i miglioramenti.

10/10 - 훌륭해요

Alain

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel. Welcoming staff. Very good breakfast buffet.
2023년 6월에 1박 숙박함
답변 제공: The staff 님, 2023년 6월 29일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

10/10 - 훌륭해요

Dominic

2023년 6월에 4박 숙박함
답변 제공: The staff 님, 2023년 6월 26일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

10/10 - 훌륭해요

Marisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Lo Staff 님, 2023년 6월 22일
Gentile Ospite,ringraziamo per l'ottima recensione che ci ripaga per tutto l'impegno che mettiamo nel nostro lavoro.Speriamo di averla nuovamente nostro ospite

10/10 - 훌륭해요

Bethany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend
The hotel was spotless, staff were so friendly and helpful, and the bed was comfortable. Can’t ask for much more on a 3 night city break.
2023년 6월에 3박 숙박함
답변 제공: The staff 님, 2023년 6월 19일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

10/10 - 훌륭해요

Bella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: The staff 님, 2023년 6월 19일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

8/10 - 좋아요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: The staff 님, 2023년 6월 8일
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.

10/10 - 훌륭해요

Alexandra Gaynor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A beautiful small hotel with super friendly staff, lovely rooms, walkable to everywhere in Pisa.
2023년 5월에 4박 숙박함
답변 제공: The staff 님, 2023년 6월 5일
Dear Guest,we are sorry that you did not appreciate some aspects of the hotel, in any case each review helps us to improve where the shortcomings are reflected.We hope to have you as our guest again.

10/10 - 훌륭해요

Luz María

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: The staff 님, 2023년 6월 3일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

8/10 - 좋아요

Debbie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 1박 숙박함
답변 제공: The staff 님, 2023년 5월 23일
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.

10/10 - 훌륭해요

Rolf

2023년 5월에 1박 숙박함
답변 제공: The staff 님, 2023년 5월 23일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

10/10 - 훌륭해요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was wonderful.
2023년 5월에 1박 숙박함
답변 제공: The staff 님, 2023년 5월 21일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

8/10 - 좋아요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was absolutely terrific - friendly, accommodating, quick to serve. Excellent housekeeping, very clean, nice outdoor seating. Location walkable to train station, downtown, attractions. Room did not provide coffee station/bottled water.
2023년 5월에 2박 숙박함
답변 제공: The staff 님, 2023년 5월 11일
Dear Guest,we thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Lo Staff 님, 2023년 5월 6일
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements

8/10 - 좋아요

Børge

좋아요: 청결 상태, 직원 및 서비스
Greit hotell
Hyggelig hotell, stille og rolig, men litt slitt.
2023년 5월에 2박 숙박함
답변 제공: The staff 님, 2023년 5월 5일
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.

10/10 - 훌륭해요

Robert

2023년 4월에 1박 숙박함
답변 제공: The staff 님, 2023년 5월 28일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

10/10 - 훌륭해요

Sami

2023년 4월에 2박 숙박함
답변 제공: The staff 님, 2023년 5월 2일
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.Best regards