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홀리데이 인 & 스위트 피츠필드-버크셔, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 & 스위트 피츠필드-버크셔, IHG 호텔
One West Street, Pittsfield, MA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 580개 이용 후기 중 220개" "
평점 8 - 좋아요. 580개 이용 후기 중 187개" "
평점 6 - 괜찮아요. 580개 이용 후기 중 86개" "
평점 4 - 별로예요. 580개 이용 후기 중 53개" "
평점 2 - 너무 별로예요. 580개 이용 후기 중 34개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Nallely

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
loved how close to downtown the property is, we walked whwre we could. parking garage is closed for renovations but the staff was great and provided free valet and parked our car close or in front of the doors most days to help with us having a small child and my husband using a cane. loved the bar and pool as well. the hallways smelled strongly of weed but thankfully the smell stayed in the halls
2024년 5월에 2박 숙박함
답변 제공: Chuck General Manager 님, 2024년 5월 21일
Dear NallelyThank you for your feedback and the rating on your last stay. I am please that valet parkers were able to help you throughout your stay at the hotel. We are always working on improving all areas of the hotel and with your comments we will continue to strive to do imrpove.We look forward to your next visit to the Berkshires.

6/10 - 괜찮아요

Michael

출장 여행
parking
2024년 4월에 2박 숙박함
답변 제공: Chuck General Manager 님, 2024년 5월 13일
Morning Michael,Thank you for the rating on your next stay. In refernce to parking, we are nearing the end of the paperwork to start renovations.We look forward to your next visit to the Berkshires!!!!!

10/10 - 훌륭해요

Laura

You walk in and you’re greeted with a smile, you’re treated respectfully and everyone is so very helpful! Second time I’ve stayed here in a year and it is the only place I’m going to book when I’m in the area.
2024년 5월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 11일
Dear Laura,Thank you for your comments. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM

6/10 - 괜찮아요

sony

단체 여행
Front desk couldn’t find my reservation. I requested the 3 rooms to be together. 1 room smelled like cigarettes and missing a mirror in the bedroom like the other 2 rooms.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 7일
Dear Sony,Thank you for your feedback. I'm sorry for the confusion regarding your reservation and for the issues with the room. We will address the items you mentioned as needed and we hope you will give us another opportunity to serve you.Sincerely,ChuckGM

6/10 - 괜찮아요

Erin 님, Elizabethtown

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The building has a strange smell. Otherwise it was an average hotel.
2024년 4월에 1박 숙박함
답변 제공: Chuck General Manager 님, 2024년 4월 29일
Dear ErinThank you for your feedback-I will pass on the comments to our housekeeping team. Thank you for bringing that to my attention.We look forward to your next visit to the Berkshires.

8/10 - 좋아요

Matthew

2024년 4월에 1박 숙박함
답변 제공: Chuck General Manager 님, 2024년 5월 20일
Dear Matthew,Thank you for your rating on your recent stay at the hotel. We will strive to make it a perfect score on your next visit to the Berkshires.

10/10 - 훌륭해요

Ronny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Chuck General Manager 님, 2024년 4월 19일
Dear Ronny,Thank you for your rating on your recent stay at the hotel. I am glad that we met all your expectations during your stay and we look forward to your next visit to the Berkshires.

6/10 - 괜찮아요

Joseph

좋아요: 청결 상태
The room was fine. Parking was terrible. Had to park across the street in a bank parking lot as the parking garage for the hotel was closed for demolition.
2024년 4월에 1박 숙박함
답변 제공: Chuck General Manager 님, 2024년 4월 15일
Dear Joseph,Thank you for the feedback on your stay-we understand your comments and are close to the end of the tunnel for getting approvement to start renovations.We look forward to your next visit when the garage is completed and having the opportunity in improving the score.

10/10 - 훌륭해요

Janice

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely indoor pool. Very helpful staff. View of the Berkshires from my window.
2024년 4월에 1박 숙박함
답변 제공: Chuck General Manager 님, 2024년 4월 15일
Dear Janice,Thank you for the rating and your feedback on your stay. I am pleased that we met all your expectations when you were here.We look forward to your next visit to the Berkshires.

6/10 - 괜찮아요

wengang

2024년 3월에 1박 숙박함
답변 제공: Chuck General Manager 님, 2024년 4월 22일
Dear Wengang,Thank you for your rating on your recent stay at the hotel. We are up for the challenge to improve on your rating when you visit us on your next trip to the Berkshires.

6/10 - 괜찮아요

Robin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
…
2024년 3월에 1박 숙박함
답변 제공: Chuck General Manager 님, 2024년 4월 1일
Dear Robin,Thank you for the rating on your recent stay at the hotel. We look forward to your next visit with a chance to increase that score.

10/10 - 훌륭해요

Akina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean in my room, front desk staff was welcoming
2024년 3월에 1박 숙박함
답변 제공: Chuck General Manager 님, 2024년 3월 29일
Dear Akina,Thank you for your rating of your recent stay. PLus your feedback. I will forward your comments to my staff.We look forward to your next visit to the Berkshires.

4/10 - 별로예요

Bryn

가족 여행
좋아요: 청결 상태
No hot water in our room ( and they didn’t offer any solution besides a voucher for breakfast ) and somehow and employee checked us out of our room a whole day early, and our teens were harassed at our room 3 times in an hour while we were at the store. The parking situation is ridiculous even with the valet option. Will not be staying here again.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 5일
Dear Bryn,Thank you for your feedback. I'm sorry you and your family experienced issues during your visit. It certainly sounds like we could have provided better service. We will address your concerns with our staff and continue our efforts to improve. I hope you will consider giving us another chance in the future.Sincerely,ChuckGM

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 2일
Dear Robert,,Thank you for the rating. We are glad you enjoyed your stay. Thank you for choosing us.Sincerely,ChuckGM

8/10 - 좋아요

Zeynep

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 2일
Dear Zeynep,Thank you for your rating. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM

10/10 - 훌륭해요

David

2024년 2월에 2박 숙박함
답변 제공: Chuck General Manager 님, 2024년 3월 21일
Dear David,Thank you for your rating on your recent stay at the hotel. I can see we met all expecations you had during your stay.We look forward to your next visit to the Berkshires!!

10/10 - 훌륭해요

Jodi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Chuck General Manager 님, 2024년 2월 26일
Dear Jodi,Thank you for your rating on your recent stay here at the hotel. I am pleased to see we met your expectation during your stay.We look forward to your next visit to the Berkshires

6/10 - 괜찮아요

A

별로예요: 객실의 편안함
Non friendly people
Poor hospitality
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 19일
Dear A,Thank you for providing feedback. I'm sorry you did not receive our usual standard of service. We are usually better than that and hope you will give us another try.Sincerely,ChuckGM

8/10 - 좋아요

Christi

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Chuck General Manager 님, 2024년 2월 20일
Dear ChristiThank you for your rating on your recent stay at the hotel. We appreciate the score and looking forward to improving it on your next visit to the Berkshires.

6/10 - 괜찮아요

John

2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 19일
Dear John,Thank you for taking the time to rate us. I'm sorry you were not completely satisfied with your experience. We hope you will give us another try.Sincerely,ChuckGM

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay was great overall. Room was well appointed and very clean. Especially liked the hotel location as it was walking distance to everything I needed. Only minor complaint is the parking as the attached garage is still under renovation? Would prefer having better access to my car, but the valet was easy enough. (cars are parked next door in the TD bank parking lot)
2024년 2월에 2박 숙박함
답변 제공: Chuck General Manager 님, 2024년 2월 13일
Dear Scott,Thank you for your rating and feedback on your stay. I am glad that you were able to use the valet service. We are working towards getting the garage ready for constructions.We look forward to your next visit to the hotel.

8/10 - 좋아요

sandy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Chuck General Manager 님, 2024년 2월 13일
Dear Sandy,Thank you for your rating on your recent stay. Next time we will strive for the 2 points.We look forward to your next visit to the Berkshires.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Garage is under renovation
2024년 2월에 1박 숙박함
답변 제공: Chuck General Manager 님, 2024년 2월 13일
Dear Elizabeth,Thank you for the rating of your recent stay at the hotel. I am glad that your experience was a positive one. We are working towards the constructions commencing on the garage.We look forward to your next visit to the Berkshires.

10/10 - 훌륭해요

Kim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Chuck General Manager 님, 2024년 2월 13일
Dear Kim,Thank you for your rating of your recent stay here at the hotel. I am glad that we met all your expectations during your stay. Plus, we look forward to your next visit to the Berkshires.

8/10 - 좋아요

Krysta

2024년 2월에 1박 숙박함
답변 제공: Chuck General Manager 님, 2024년 3월 21일
Dear Krysta,Thank you for the rating on your recent stay at the hotel. We are on track to make your next stay perfect.

2/10 - 너무 별로예요

Mary

가족 여행
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 8일
Dear Mary,I'm sorry you had such a poor experience at our property. I'm not sure what the issues were, but the satisfaction of our guest is our priority. We are continuously striving to improve and hope you will consider staying with us again.Sincerely,ChuckGM

6/10 - 괜찮아요

phil

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 22일
Dear Phil,Thank you for taking the time to rate us. I'm sorry you were not completely satisfied. We are continuously striving to improve and hope you will give us another try.Sincerely,ChuckGM

10/10 - 훌륭해요

Eric

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unistress Holiday Celebration
It was Great!!
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 22일
Dear Eric,We are glad you enjoyed your visit. Thank you for taking the time to let us know.Sincerely,ChuckGM

10/10 - 훌륭해요

Robert

2024년 1월에 1박 숙박함
답변 제공: Chuck General Manager 님, 2024년 2월 13일
Dear Robert,Thank you for your rating on your recent stay here at the hotel. We are happy that we met all your expectations.We look forward to your next visit to the Berkshires!!

6/10 - 괜찮아요

Peyton

가족 여행
좋아요: 편의 시설/서비스
Overall room was nice and spacious! The cleanliness of the lobby could of been better. The floors were dirty and the elevator floor had spilled coffee on it for 2 days. We asked for our valet car to be ready by 3:30 and had to wait an additional 15 minutes. They also charged my daughter $2 for one fun dip. She was told that they can makeup the prices.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 16일
Dear Peyton,Thank you for your feedback .I'm sorry you experienced issues during you visit. All the items you mentioned will be addressed as needed. Thank you for letting us know and for choosing to stay with us.Sincerely,ChuckGM

8/10 - 좋아요

LIZ

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing I did not like was having to park away from the hotel. I did not see anywhwere before booking where they had mentioned parking was not available at the hotel. They are renovating their parking area/garage and you must park a street down. They do have free valet.
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Liz,Thank you for your feedback. I'm sorry the parking options are limited , but assure you that we are working to improve the situation. Thank you for staying with us.Sincerely,ChuckGM

2/10 - 너무 별로예요

Oscar

My property was stolen
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Oscar,I'm sorry you were disappointed with your experience. We are continuously striving to improve and hope you will give us another try.Sincerely,ChuckGM

8/10 - 좋아요

Charles

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Charles,Thank you for your rating, and for choosing to stay with us.Sincerely,ChuckGM

2/10 - 너무 별로예요

Susan

2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 1일
Dear Susan,I'm sorry you were unhappy with your visit. We are continuously striving to improve and hope you will give us another try.Sincerely,ChuckGM

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 27일
Dear Ronald,Thank you for the rating. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM

6/10 - 괜찮아요

Marie

가족 여행
좋아요: 직원 및 서비스
On arrival, the bathroom was not fully clean, but the staff was very friendly and accommodating.
답변 제공: GM 님, 2024년 2월 8일
Dear Marie,Thank you for your feedback. I'm sorry the housekeeping was not up to our usual standards. I'm glad you found the staff accommodating. We hope to see you again. Thank you for staying with us.Sincerely,ChuckGM

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pittsfield Ma.
We were very impressed with the room, location, and price. Rooms have recently been upgraded and the bedding was very comfortable.
2023년 12월에 5박 숙박함
답변 제공: GM 님, 2023년 12월 7일
Dear Robert,Thank you for your feedback. We are glad you found your room comfortable and overall enjoyed your visit. Thank you for choosing us.Sincerely,ChuckGM

6/10 - 괜찮아요

Michele

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The room was cold, and there were no instructions for how to control the temperature. There was no listing of services, amenities, etc. in the room or on the TV. I had no idea where to get coffee, find vending, etc. What happened to the binder of facts about the hotel as well as area restaurants, etc?
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 6일
Dear Michele,Thank you for your feedback. I'm sorry there wasn't a Directory in your room, these books were removed during the Covid period. We are currently working to create a digital directory as an option. I also apologize for the issue with the temperature control, we will address this as needed. Thank you for staying with us.Sincerely,ChuckGM

8/10 - 좋아요

Marc

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great stay. Only drawback parking garage down for rwpairz.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Dear Marc,Thank you for your feedback. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM

2/10 - 너무 별로예요

Gerson

별로예요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 17일
Dear Gerson,I'm sorry you were disappointed with your experience. We are always striving to improve and hope you will try us again.Sincerely,ChuckGM

8/10 - 좋아요

Mark

2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 17일
Dear Mark,Thank you for the rating. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM

8/10 - 좋아요

Barry

2023년 11월에 1박 숙박함
답변 제공: Chuck General Manager 님, 2023년 11월 30일
Dear BarryThank you for the rating of your recent stay at the hotel. We appreciate the score and look forward to improving it on your next visit to the Berkshires.

10/10 - 훌륭해요

Robert

2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 11일
Dear Robert,Thank you for your rating. We are glad you enjoyed your visit. Thank you for choosing us.Sincerely,ChuckGM

6/10 - 괜찮아요

Schnell

2023년 10월에 1박 숙박함
답변 제공: Chuck General Manager 님, 2023년 11월 17일
Dear Schnell,Thank you for your rating on your recent stay. All input from thiese reviews, we use to better our levels of standards for all future guest.

10/10 - 훌륭해요

Oludare

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good customer service, helpful
2023년 10월에 1박 숙박함
답변 제공: Chuck General Manager 님, 2023년 10월 27일
Dear OludareThank you for your rating of your recent stay and feedback. I am glad that the staff met all your expectations.

2/10 - 너무 별로예요

Schnell

2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 16일
Dear Schnell,Thank you for taking the time to rate us. I'm sorry you were disappointed in your experience. We hope you will consider giving us another try.Sincerely,ChuckGM

4/10 - 별로예요

Schnell

2023년 10월에 2박 숙박함
답변 제공: Chuck General Manager 님, 2023년 11월 15일
Dear SchnellThank you for your rating of your recenet stay.

10/10 - 훌륭해요

MAYRA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Supermarket close and free valet.
2023년 10월에 1박 숙박함
답변 제공: Chuck General Manager 님, 2023년 10월 20일
Dear MayraThank you for your rating and feedback of your recent stay. I will pass this on to the team.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Service with a frown
When we checked in, they really struggled with accessing the reservation we made through Hotels.com. Even though we had already paid for our stay they insisted we hadn't, and once they had been shown proof that we had, were very short and snippy with us about how in the future we should call them directly to get a better price instead of going through a website. We had to use valet as the parking garage is closed to visitors due to construction. The wait to get our car back upon checkout was quite long, and our car had actually been sitting out in the front entry area for a long time before they told us it was ready, only admitting it had been there for 10+ minutes when we asked if it was difficult to get to where it had been parked. The pool was fun for the kids and the breakfast buffet had a lot of options, though the food got cold very quickly with the AC on so high in the dining area. The dinner menu was mostly southern food and the service in the restaurant was slow, but friendly.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 16일
Dear Anonymous,Thank you for your comments. I am sorry you experienced several issues during your visit. We are continuously striving to improve and your feedback will assist in that effort. We hope you will give us another try.Sincerely,ChuckGM

4/10 - 별로예요

Nicole

별로예요: 청결 상태
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 16일
Dear Nicole,Thank you for taking the time to rate us. I'm sorry you were disappointed with your stay. We are continuously working to improve our product and services and hope you will give us another try.Sincerely,ChuckGM