Plum Island, New Jersey hotel rooms at the Hyatt Hotels

"Great location"

"Great location before the early morning flight at jfk "

"Clean room. Consistent. Great staff. "

"I stayed at this hotel for one night because it was close to the airport and I needed to be in NJ briefly. Unfortunately, the experience was very disappointing. The lobby is beautiful—clean, modern, and exactly what you see in the photos. That’s actually what led me to book the hotel. However, the rooms are a completely different story. When we checked in, I specifically asked if there were more updated rooms, since I assumed the hotel might have renovated sections. The front desk staff member was very kind and helpful, but the first room we were given was in really poor condition—chipped paint everywhere, a bad smell in the bathroom, and visible mold in the vent. It felt neglected and far from clean. We asked to switch rooms and were told the only options were the 10th floor or the 1st floor. Since the 10th floor looked just as worn down, we chose the 1st floor. The staff member did warn us it might be noisy due to the pool and said the pool closed at 8 PM, which seemed reasonable. Unfortunately, the noise was not from the pool. There was constant yelling, screaming, and doors slamming throughout the night. It felt chaotic and made it very difficult to relax or sleep. The second room was still in rough shape—more chipped paint, run-down finishes, and the towels were dry and rough. At times, the room even smelled like cigarette smoke, likely coming from a nearby room, which was really unpleasant. I do want to note that every staff member we interacted with was extremely"

"Great location "

"Staff"

"Hotel room was spacious, beds were ok. Bathroom is ready for a refurb. Hotel in general needs a refurb. Breakfast was terrible. All in all an ok stay."

"Solidly a 3-star hotel. Generally clean, and quiet, even on the 2nd floor, but pretty outdated and scruffy feeling; loud plumbing & AC. Alarm clocks in ours and all three rooms around us were auto-set to 5:55am, so didn't sleep great the first night. Staff is very friendly and kind, proximity to Penn Station is great."

"Staff is nice, rooms very small. "