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"The room was in poor condition - the light was flickering, the showerhead was dripping, and there was a noticeable mold smell. The balcony was also missing a chair. Room service was supposed to be every other day, but it was still missed. Service overall was very poor. There are only two pools, neither temperature controlled, so the water is cold. There is very little to do at the resort. Overall, the property appears to be struggling."

"When inquiring about tour tickets the staff is always pressuring for you to attend a time share event. "

"I regret not getting ocean view. They put me on the 3rd floor and the view was a big tree in the way to at least view a bit of the ocean. Oh well, it’s not the trees fault lol. The hotel is clean and the pool is excellent. The bathroom in my room was a bit small. The bathrooms do not have ventilation so that’s not good. The public restroom near the lobby needs attention. I went there twice on different days and there wasn’t toilet seat covers. Boooo!! Other than that we enjoyed our stay and we already miss Hawaii!! Thank you for our stay. "

"Been there many times but first time in a room at ground level next to the freeway. It was noisy all night. I had to turn off the window AC which also noisy. I also saw cockroach on the desk. "

"View of the ocean from our room's balcony was excellent. Food and beverages in the oceanfront restaurant & bar were very good, although there was no indoor dining. The restaurant/bar, although completely covered overhead, were totally outdoors. However, there was no room service. Lighting was only on one end of each of the 2 beds in the room, and no light in between the beds. The "kitchen" was solely a counter with a sink w/faucet, and a refrigerator (no paper towels) or dishwashing liquid furnished."

"Pacific 19 is ideally situated, which makes it easy to get to all the Kona attractions, restaurants and such. The pool and coffee hut were both enjoyable too."

"Good place for vacation"

"Quiet. Shops and restaurants nearby. Pleasant staff."

"We had an ocean view room and it was amazing. The staff was so helpful and friendly. The building is a little old and the elevator situation can be a mess sometimes but the staff, the breakfast upstairs, the views, the tiki bar downstairs, and all the extras we get for staying at this hotel, make up for it. I will definitely be back. "