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Hotel Universal

2.0 star property
Hotel with a bar, steps from Porto Historic Center

Choose dates to view prices

Hotel Universal offers warm hospitality and modern comforts in central Porto. Enjoy coffee at the on-site cafe before exploring nearby attractions like Livraria Lello. The staff is praised for arranging tour tickets and car rentals with genuine enthusiasm.

Reviews

7.8 out of 10
Good

Popular amenities

  • Air conditioning
  • Bar
  • 24/7 front desk
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Triple Room, 3 Twin Beds

Standard Triple Room, 3 Twin Beds | In-room safe, free WiFi, bed sheets, wheelchair access

Standard Triple Room, 3 Twin Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
TV
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
Cable channels
  • 20 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room, 1 Double Bed, City View

Standard Double Room, 1 Double Bed, City View | In-room safe, free WiFi, bed sheets, wheelchair access

Standard Double Room, 1 Double Bed, City View

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Heating
TV
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
Cable channels
  • 11 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double or Twin Room, 1 Double or 2 Twin Beds

Superior Double or Twin Room, 1 Double or 2 Twin Beds | In-room safe, free WiFi, bed sheets, wheelchair access

Superior Double or Twin Room, 1 Double or 2 Twin Beds

8.8 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Heating
TV
Renovated in 2015
Jetted bathtub
Hair dryer
Private bathroom
Rainfall showerhead
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room

Family Room | In-room safe, free WiFi, bed sheets, wheelchair access

Family Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
TV
Hair dryer
Private bathroom
Deep soaking bathtub
Cable channels
Pet friendly
  • 22 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Twin Standard Handicap Facilities

Twin Standard Handicap Facilities | Bathroom | Free toiletries, hair dryer, towels

Twin Standard Handicap Facilities

Highlights

Air conditioning
Heating
TV
Hair dryer
Private bathroom
Rainfall showerhead
Minibar
Cable channels
  • 24 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Triple Room, 3 Twin Beds

Superior Triple Room, 3 Twin Beds | In-room safe, free WiFi, bed sheets, wheelchair access

Superior Triple Room, 3 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
TV
Hair dryer
Private bathroom
Rainfall showerhead
Minibar
Cable channels
  • 20 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | In-room safe, free WiFi, bed sheets, wheelchair access

Standard Twin Room, 2 Twin Beds

Highlights

Air conditioning
Heating
TV
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
Cable channels
  • 12 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Avenida Aliados 38, 1st Floor, Porto, 4000-064

What's nearby

  • Livraria Lello - 5 min walk - 0.5 km
  • Porto City Hall - 5 min walk - 0.5 km
  • Porto Cathedral - 7 min walk - 0.6 km
  • Porto Historic Center - 8 min walk - 0.7 km
  • Ribeira Square - 10 min walk - 0.9 km

Getting around

  • Av. Aliados Stop - 1 min walk
  • São Bento Station - 3 min walk
  • Porto Airport (OPO) - 32 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Hard Rock Café - ‬2 min walk
  • ‪Astória Cafe - ‬2 min walk
  • ‪Nola Kitchen - ‬2 min walk
  • ‪Estambul Döner Kebap & Pizza - ‬1 min walk

About this property

Hotel Universal

Hotel near Ribeira Square
Close to Porto Historic Center and Livraria Lello, Hotel Universal provides a coffee shop/cafe, a bar, and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and tour/ticket assistance
  • A front-desk safe, luggage storage, and multilingual staff
  • Smoke-free premises, concierge services, and coffee/tea in the lobby
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hotel Universal have thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with free toiletries and hair dryers
  • TVs with cable channels
  • Heating, daily housekeeping, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 1 mile (EUR 20 per night)
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; EUR 13.80 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Billiards/pool table

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Built in 1930
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 13.80 per person
  • Airport shuttle fee: EUR 25 per vehicle (roundtrip, maximum occupancy 4)
  • Nearby parking fee: EUR 20 per night (3281 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hotel Universal Porto
Universal Hotel
Universal Porto
Hotel Universal Hotel
Hotel Universal Porto
Hotel Universal Hotel Porto

Frequently asked questions

Is Hotel Universal pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

What time is check-in at Hotel Universal?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Universal?

Check-out is at 11:30 AM. Late check-out is available for EUR 10 (subject to availability).

Does Hotel Universal provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 25 per vehicle applies.

Where is Hotel Universal located?

Located in Centro / Baixa, this hotel is steps from Avenida dos Aliados and Porto Historic Center. Livraria Lello and Porto Cathedral are also within 10 minutes. Av. Aliados Stop and Aliados Station are within a 2-minute walk.

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Reviews

Hotel Universal Reviews

7.8

Good

8.2

Cleanliness

9.2

Location

8.2

Staff & service

8.0

Eco-friendliness

7.2

Property conditions & facilities
Rating 10 - Excellent. 144 out of 538 reviews
Rating 8 - Good. 228 out of 538 reviews
Rating 6 - Okay. 122 out of 538 reviews
Rating 4 - Poor. 32 out of 538 reviews
Rating 2 - Terrible. 12 out of 538 reviews

Reviews

10/10 Excellent

claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel deserves more stars than 5. super accessible to downtown porto. the staff was super great! we only stay 3.5 days and we wished we stayed longer. everything that you want to see is just as you step outside the hotel. we included the breakfast and it was great. if we go back to port, we for sure will stay here again
Stayed 3 nights in Aug 2025

10/10 Excellent

AUDIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place and very friendly staff, breakfast was fair (you get what you paid) very walkable to main attractions and lot of restaurants around there. Definitely recommend this place.
Stayed 3 nights in Mar 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location most place i can walking within 10 minutes and most implo
Stayed 2 nights in May 2025

8/10 Good

Semyon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, people, breakfast
Stayed 3 nights in Apr 2024

8/10 Good

Rona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Great location. Close to the city centre. Note that there is stairs to walk up to the reception and they take your keys to leave at reception when you leave the hotel for the day. Concierge is 24/7 and very helpful.
Stayed 4 nights in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nicely renovated. A surprise after entering!
Stayed 3 nights in Apr 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, amazing staff

Can’t say enough about the location of this place! Right where you need to be to walk to almost all the main sites and attractions. Very friendly service! Nice, clean rooms. Would definitely go back and recommend. One down side - very small elevator and lots of stairs. You need walk up a large flight of stairs to even reach the elevator.
Stayed 2 nights in May 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and comfortable room! Would definitely recommend!
Stayed 1 night in Aug 2024

10/10 Excellent

Mr. Francis J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location close to the train.
Stayed 5 nights in Apr 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to eating, shopping and transportation.
Stayed 1 night in Apr 2024

2/10 Terrible

Deborah

Disliked: Property conditions & facilities
There were 20 steps to go up to the property. Cramped room Window at back over fire escapes etc. air conditioning only worked when light was on
Stayed 1 night in May 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located in the cebter of the city. Walking distance to restaurants and shopping. Most tours start 2 blocks from the propertt which is very convenient
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near Sao Bento train station and other nearby attractions within walking distance. Note that there's about 27 steps up to check-in with a lift for handicap only and then a regular lift, albeit small, for floors above that. Porto is built on steep hills, so it requires some energy, with funiculars, etc. to make it easier in some places. Nevertheless, it's definitely a more than worthwhile place to visit for a few days, with side day trips to Guiermaes and/or Braga also worthwhile.
Stayed 3 nights in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service

Did the job

Room was clean and tidy. Terrible balcony that opened up on to a flat roof with the air conditioners. Just used it as a pied a terre to enjoy the city
Stayed 3 nights in Feb 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and peaceful in the city! After being in hospital for a few days this was an oasis of calm. Comfortable bed and linen and very clean. My only issue was the flight of stairs from the street entrance to the hotel reception, it was a tough climb with a suitcase.
Stayed 3 nights in Sep 2024

10/10 Excellent

Wookjin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good. I saw a review saying that it was difficult to carry luggage up the stairs. I received assistance when checking in. They were friendly and the response was quick.
Stayed 5 nights in Jun 2024

10/10 Excellent

Susanne Karina Olesen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

Fantastic
Stayed 3 nights in Jul 2023

8/10 Good

Isaiah

Liked: Cleanliness
Disliked: Property conditions & facilities
No refrigerator and old style decoration but my friend with similar room price have much better decoration and have refrigerator.
Stayed 1 night in Sep 2024

8/10 Good

Anca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, clean and safe

Clean hotel in a great area. Away from hordes of tourists crammed on narrow streets, yet close enough to main attractions, close to metro and on a main steet (easy uber pickup ).The hotel is in an area where they are building a new metro line so be aware - if you sleep with windows open the noise goes all night. However their windows are sound proof and their AC is silent. Quite clean. The shower was too small to be honest (yes you can stand but as a woman shaving legs and all, there's no room). Very odd shower with an extra long curtain so I always flooded the bathroom. But it had a bidet so extra points for that. Service was good but I didn't see or hear about some amenities they mention in the ad like coffee and tea station. Wish I had a kettle in the room at least. You get minimal toiletries
Stayed 3 nights in Sep 2024

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service
Wonderful staff convenient location great city view
Stayed 4 nights in Oct 2025

8/10 Good

Maria Salome

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Pros: centrally located, close to lots of dining options, shopping and walking to monuments and must sees. Staff were friendly. Cons: Still need to go up a flight of stairs to get to front desk, had to leave room key/tv remote every time you left premise, was not a deluxe superior room for 3 people, no water/ice for refills.
Stayed 3 nights in Oct 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely much better than a 2 star hotel. Loved the location and lovely interior
Stayed 2 nights in Oct 2025

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Tout étais parfait
Stayed 3 nights in Sep 2025

10/10 Excellent

Campbell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 2 nights in Sep 2025

6/10 Okay

Rei

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I like the area, just 3 minutes to walk to the City Hall and other travel spots. The hotel was clean, but there were no trash cans or a kettle.
Stayed 5 nights in Sep 2025