Principal Beach Tours

First, our room's bathroom was not properly cleaned upon arrival, which raised concerns about the overall cleanliness of the resort. In addition, although the advertised check-in time was earlier, we were unable to check in until approximately 3:45 p.m., causing an unnecessary delay and inconvenience. I was also disappointed by the lack of activities for children. Aside from the swimming pool, there were very few options to keep kids entertained, which was not what I expected from a family resort. The dining experience was equally disappointing. The food quality was not enjoyable, and I witnessed a staff member coughing over the food at the buffet. This was extremely concerning from a hygiene standpoint and made me uncomfortable about eating there. Overall, these issues significantly affected our stay and did not reflect the level of quality or service I expected.

We were put in a room overlooking a parking lot of junk cars, room was not like photos at all. Asked for an upgrade and got charged 350.00 more. Most resorts offer free upgrade, not them!!!! If i hadn't been charged already id of move to a different resort. The front desk girls are snotty. Would not recommend. Our view would of ruined our whole trip.