2/10 - 너무 별로예요
Megan 님, Centreville
가족 여행
2025년 8월 23일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the worst stay I have ever had in a Hilton property. We changed rooms 3 times as during our inspection, each room had mattresses with urine, blood, sweat, or fecal stains on them. They told us "we aren't the right fit for their hotel" and offered us to check out. We explained there was no where to go and we were here for a funeral with my senior parents, and asked for a partial refund so we had parity between the room cost and the quality of the room. We were refused. The only accomodation made was to give us extra blankets, sheets, and towels, which we used to add further barriers from the dirty mattresses. There were long hairs in the shower on check in, dirty toothpaste flecks on the mirrors, and garbage behind the bed. The included breakfast was inedible.
The icing on the cake was we had a sudden refund come through on our account yesterday and thought the hotel had regained compassion, only for it to vanish overnight. Avoid, and stay anywhere else. A cheap motel would have been cleaner and provided us a better night sleep.
Megan
2025년 8월에 2박 숙박함