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Hotel Santo Domingo

2.0 star property
Historic center haven puts travelers in the perfect spot to explore Puebla's cultural treasures while enjoying private outdoor spaces for quiet moments

Choose dates to view prices

Hotel Santo Domingo in Puebla's Historic Center offers private patios with outdoor furniture for relaxation after exploring nearby landmarks. The Zócalo de Puebla and Puebla Cathedral are steps away, and free WiFi keeps everyone connected throughout their stay.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Double Room

Standard Double Room | Bed sheets

Standard Double Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Patio
Daily housekeeping
Living room
  • 10 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Bed in Shared Dormitory, Mixed Dorm

Bed in Shared Dormitory, Mixed Dorm | Bed sheets

Bed in Shared Dormitory, Mixed Dorm

Highlights

Patio
2 bathrooms
Daily housekeeping
Living room
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Standard Single Room, 1 Twin Bed

Standard Single Room, 1 Twin Bed | Bed sheets

Standard Single Room, 1 Twin Bed

Highlights

Patio
Daily housekeeping
Living room
  • 24 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Bed sheets

Standard Room, 1 Double Bed

Highlights

Patio
Daily housekeeping
Living room
  • 8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room Single Use, 2 Twin Beds

Standard Double Room Single Use, 2 Twin Beds | Bed sheets

Standard Double Room Single Use, 2 Twin Beds

Highlights

Patio
Separate bedroom
Daily housekeeping
Living room
  • 7 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room | Bed sheets

Family Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Patio
Separate bedroom
Daily housekeeping
Living room
  • 11 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 Double Beds and 3 Twin Beds

View all photos for Standard Triple Room, 3 Twin Beds

Standard Triple Room, 3 Twin Beds | Bed sheets

Standard Triple Room, 3 Twin Beds

Highlights

Patio
Daily housekeeping
Living room
  • Sleeps 3
  • 3 Twin Beds

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About the neighborhood

Puebla Historic Center, a neighborhood in Puebla, is home to Hotel Santo Domingo. Teleferico de Puebla and SKY Bridge Puebla are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Africam Safari and National Museum of Mexican Railroads. Looking to enjoy an event or a game while in town? See what's happening at Cuauhtemoc Stadium or Estadio de Béisbol Hermanos Serdán. Visit our Puebla travel guide
Map
4 Poniente 312, Puebla, PUE, 72000

What's nearby

  • Rosario Chapel featuring heritage elements, interior views and a church or cathedral
    Rosario Chapel
    2 min walk - 0.2 km
  • Zocalo Square showing night scenes and a garden
    Zócalo de Puebla
    3 min walk - 0.3 km
  • Santo Domingo Church featuring a church or cathedral, interior views and heritage elements
    Santo Domingo Church
    3 min walk - 0.3 km
  • Puebla Cathedral which includes night scenes, heritage architecture and a church or cathedral
    Puebla Cathedral
    7 min walk - 0.6 km
  • Puebla Convention Center
    13 min walk - 1.2 km

Getting around

  • Puebla–Cholula Tourist Train Terminal
    16 min walk
  • Puebla Intl. Airport (PBC)
    42 min drive

Restaurants

  • Ostionería Gloria
    4 min walk
  • Tacos Árabes Bagdad
    3 min walk
  • El Corona
    4 min walk
  • The Italian Coffee Company
    5 min walk
  • La California
    4 min walk

About this property

Hotel Santo Domingo

Hotel near Zócalo de Puebla
Near Cuauhtemoc Stadium, Hotel Santo Domingo provides everything you need. Stay connected with free WiFi in public areas.
You'll also find perks like:
  • Luggage storage, tour/ticket assistance, and a water dispenser
  • Outdoor furniture
More conveniences in all rooms include:
  • Showers and free toiletries
  • Patios and daily housekeeping

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Living room

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture

Accessibility

  • No elevator

More

  • 1 floor
  • Colonial architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private or shared bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Living room

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 8:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 200 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Hostal Santo Domingo Hostel Puebla
Hostal Santo Domingo Hostel
Hostal Santo Domingo Puebla
Hostal Santo Domingo
OYO Hotel Santo Domingo
Hotel Santo Domingo Hotel
Hotel Santo Domingo Puebla
Hostal Santo Domingo Hostel
Hotel Santo Domingo Hotel Puebla

Frequently asked questions

Is Hotel Santo Domingo pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Santo Domingo?

Check-in start time: 1:00 PM; Check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Santo Domingo?

Check-out is at noon.

Where is Hotel Santo Domingo located?

Located in Puebla Historic Center, this hotel is within a 10-minute walk of Rosario Chapel and Zócalo de Puebla. Candy Street and Santo Domingo Church are also within 5 minutes. Puebla–Cholula Tourist Train Terminal is 16 minutes by foot.

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Reviews

Hotel Santo Domingo Reviews

7.6

Good

7.6

Cleanliness

8.6

Location

8.0

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 52 out of 147 reviews
Rating 8 - Good. 46 out of 147 reviews
Rating 6 - Okay. 21 out of 147 reviews
Rating 4 - Poor. 11 out of 147 reviews
Rating 2 - Terrible. 17 out of 147 reviews

Reviews

10/10 Excellent

Martha

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, very kind and helpful. They made our stay nice! Good location to the plaza.
Stayed 27 nights in May 2025

10/10 Excellent

lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Room was huge. Beautiful historical building. Nice hot shower. The best thing was the staff. Such nice, helpful, wonderful people.
Stayed 1 night in Jan 2024

2/10 Terrible

Mariano

Disliked: Cleanliness, amenities, property conditions & facilities
This was by far my Word experiencia. Very nasty and horrible hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Alan josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Genial
Stayed 2 nights in Jul 2024

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in May 2024

8/10 Good

Man

Liked: Cleanliness, staff & service, property conditions & facilities
No hot water sometimes
Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2024

2/10 Terrible

Roberto

Disliked: Cleanliness, amenities, property conditions & facilities
One night had to sleep with door unlocked because was hard to open it from inside
Stayed 4 nights in Oct 2024

10/10 Excellent

Monserrat

Liked: Cleanliness, staff & service, property conditions & facilities
Buena para sus precios
Stayed 1 night in Sep 2025

6/10 Okay

Yoshie

Disliked: Cleanliness, property conditions & facilities
Ventajas: Esta bien ubicado, es barato, el personal es atento Desventajas: El piso estaba muy sucio (no trapearon o hicieron limpieza), había hongos en la regadera, no hay privacidad y se escucha todo a través de las paredes. Unos muchachos que llegaron e fiesta a las 4 am e hicieron ruido no nos dejaron dormir, se escucha todo. Intenté buscar algún número de lobby pero no tuve éxito recibiendo respuesta. El hostal no es como las fotos, son muy engañosas, la verdad se ve muy viejo. Conclusión, es un Hostal de 2-3 estrellas, es barato y recibes lo que pagas
Stayed 1 night in Nov 2025

4/10 Poor

Karolina

Liked: Cleanliness, staff & service, amenities
As other reviewers have said about this room (2 double beds with balcony), avoid it - it is extremely loud and you're basically sleeping outside. The entire "wall" of the room is made of misshapen wooden shutters to board it up, and the slats of wood don't actually fit together, so there's large gaps that just allow bugs & the busy street exhaust fumes & noise to get in. This includes the pounding dance music that comes from the shop downstairs, which starts first thing in the morning & goes until late at night; trucks rumbling down the street all night, honking & playing music. Then the 6am sunlight blasting through the holes of the wooden slats. We didn't sleep at all because of all this, also the room often stank like car gases coming up from the street into the holes, it can make you light-headed. There was also only one key to the room/gate, & you always needed to lock your bedroom & front gate, which was difficult when you are 2 people. For example, my friend wanted to go out, while I wanted to stay in. This wasn't possible, unless I wanted to be locked inside the room until he got home. The staff was pretty fussy about the gate being double-locked at all times too, which was a bit excessive during the daytime. Surely one lock is enough. The good part is the convenient location, & shower was great, strong, a lot of hot water. But otherwise just avoid the balcony room
Stayed 3 nights in Nov 2025

10/10 Excellent

Amaury Emmanuel

Liked: Cleanliness, amenities, property conditions & facilities
Buena ubicación
Stayed 2 nights in Nov 2025

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service
Todo muy bien, talvez el tema de los colchones pero de ahí en fuera todo bien
Stayed 2 nights in Nov 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
La habitación 1 no funciona la tv, no funcionan los contactos de electricidad, el agua caliente tarda mucho en salir (10 minutos o más aprox) no funciona el internet, las instalaciones estan muy mal, hace falta mucho mantenimiento. No hay amenidades. El colchon es lo único bueno de la habitación.
Stayed 1 night in Nov 2025

2/10 Terrible

Yezz!

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó, no lo recomiendo
Stayed 1 night in Oct 2025

10/10 Excellent

Pedro

Muy agradable lugar, recomendable.
Stayed 1 night in Oct 2025

2/10 Terrible

Kevin Eduardo

Disliked: Cleanliness, amenities, property conditions & facilities
Fue una muy mala experiencia. El lugar es sucio, tanto que tuve que matar 4 cucarachas y de tamaño pequeño-mediano. No había personal en la noche con quien reportar los inconvenientes como que no había papel de baño, la limpieza del lugar, regadera rota o televisión que no funcionaba. Ha sido el peor lugar que he pisado. Por cierto, se llama Hotel pero es Hostel.
Stayed 1 night in Sep 2025

4/10 Poor

Sandrina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación estaba llena de cucarachas, mucha luz que nos despertaba muy temprano. El lugar es bastante cerca de todo en el centro pero por la noche hay prostitución al rededor del hostal. Teníamos siempre que abrir y cerrar los portales de las entradas con las llaves. Lo + : no hay ruido, es calmo
Stayed 3 nights in Aug 2025

10/10 Excellent

Isa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espacioso, excelente atención, servicios completos, en mi caso no servian las pilas del control y no me las quisieron cambiar ☹️ de ahí en fuera todo bien
Stayed 1 night in Aug 2025

6/10 Okay

mayraret

Liked: Cleanliness
Disliked: Staff & service
estan amplias las instalaciones, lo malo es que no hay elevador, no hacen servicio de limpieza en el cuarto, nos quedamos 2 dias y no se realizó aseo ni fueron por la basura del baño.
Stayed 2 nights in Aug 2025

2/10 Terrible

Soojin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Furchtbar. Die Angestellte war unkomunikativ und das Benehmen ist beleidigend und sehr unangenehm. Es gab Kakerlaken im Zimmer, und die Unterkunft hat den Koffer in der Küche gelassen nicht hygienisch. Und Check-In ist bis 20: 30. Das heisst , dass die Angestellte bis dahin den Koffer halten kann und bei der Information stand die Möglichleit zum Kofferbewahren aber sie hält nicht die Regelung bei Homepage von Hotels.com.
Stayed 2 nights in Aug 2025

8/10 Good

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cama aceptable y comoda
Stayed 3 nights in Jul 2025

8/10 Good

Carmen soraya

Liked: Cleanliness, staff & service, property conditions & facilities
Bien!
Stayed 1 night in Jul 2025

10/10 Excellent

José Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En mi experiencia estuvo bien

La estancia estuvo bien solo que las puertas deberían de ser un poco más seguras para mayor seguridad de ahí en fuera todo lo demás está súper y cómodo y la tranquilidad para descansar está bien.
Stayed 1 night in Jun 2025

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen lugar

Increíble, buen lugar, tranquilo
Stayed 1 night in Apr 2025