야외 수영장, 08:00 ~ 20:00 오픈, 수영장 파라솔, 일광욕 의자

트립 바이 윈덤 이슬라 베르데 여행 후기

3.5 out of 5
트립 바이 윈덤 이슬라 베르데
4820 Isla Verde Ave, Carolina

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1027개 이용 후기 중 523개" "
평점 8 - 좋아요. 1027개 이용 후기 중 261개" "
평점 6 - 괜찮아요. 1027개 이용 후기 중 123개" "
평점 4 - 별로예요. 1027개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 1027개 이용 후기 중 60개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

4/10 - 별로예요

Dana

단체 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are very small and our shower drain was plugged the entire stay. The hotel hallways feel small and cramped. Breakfast was not worth $20 a person, although the view was beautiful. Linda the mixologist was fantastic. The rest of the staff acted as if we were an inconvenience.
2024년 3월에 9박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 25일
Thank you for staying with us, Dana! We thank you for taking the time to share your feedback, and we're very sorry to hear not everything met your expectations. We will be sure to share your comments with our teams to ensure we always deliver on the standards of room quality and excellent service we strive for. We hope you will consider TRYP Hotels again in the future so we may deliver on the guest experience you deserve!

4/10 - 별로예요

Mykel

단체 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very noisy from them fixing something in the ceiling outside of my room. Then my patio door wouldn't lock and everything was moist with condensation on everything. Its been the wsy for so long mold was everywhere in the bathroom, entrance, vents, and beginning on the ceiling. They didn't upgrade me but offered to down grade me and bring towels.
2024년 4월에 1박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 25일
Thank you for staying with us, Mykel! We thank you for taking the time to share your feedback with us, and we are sincerely sorry not everything met your expectations. While we regret that an upgrade was not available during your stay, we are pleased to know that our Front Desk team was able to offer alternate compensation for the inconvenience. Please rest assured we have followed up with our Housekeeping & Engineering Teams in order to address your concerns and ensure we always uphold the standards of room quality that valued guests such as yourself deserve. We hope you will consider TRYP Hotels again in the future, and that we may welcome you again soon. ¡Bonito día!

6/10 - 괜찮아요

Rasaan

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the property! The pool, though small, had a private feel to it and there was plenty of space to sunbathe. The only snag, which was corrected immediately, was that I was originally assigned a room that had not been cleaned. However, once I informed the front desk, they immediately gave me another room as well as vouchers for the restaurants that were on the premises. Front staff was great! The beach was also conveniently located, literally across the street. I loved going there every morning to catch the sunrise. This trip did not disappoint!
2024년 4월에 5박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 23일
Thanks for staying with us, Rasaan!Once again we offer our apologies regarding the incident with the original room assigned, but we are very happy to know that our teams were able to accommodate you and that you enjoyed the rest of your stay. We hope to welcome you again very soon!

10/10 - 훌륭해요

Bryana Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome location by beach
2024년 2월에 3박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 19일
Thanks for staying with us, Bryanna! We appreciate your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

8/10 - 좋아요

Martin 님, Braintree

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Last minute booking for a place to crash before a 2am flight home. Close proximity to airport. Place was very clean, modern and had on site parking. Was perfect for what we needed and reasonably priced.
2024년 4월에 1박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 19일
Thanks for staying with us, Martin! We appreciate your feedback and we're very happy to hear you enjoyed your stay. We hope to welcome you again soon!

2/10 - 너무 별로예요

Anisa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property is conveniently located however it was very dirty. I was told my room was ready and when I made my way there I found a man making repairs. The hotel did not seem busy so why did they send me to a room needing repairs? The same dirty toothpick and food were left in the hallway of my room the entire stay. The shower was extremely dirty I had a feeling based on past reviews so I was prepared with my cleaning supplies. The counter space throughout the room needed to be cleaned as well as there was what looked to be old ketchup. I did not raise my concerns to the staff because every interaction they seemed they didn’t want to be bothered. I was only there waiting on my air bnb. Will never stay again and will not recommend. Unfortunately I booked through Expedia and I expected more as they are extremely reputable.
2024년 4월에 2박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 19일
We thank you for taking time of out your busy schedule to share your feedback with us, Anisa. We are sincerely sorry to hear not everything met your expectations, and we will be sharing your comments with our Housekeeping & Engineering Teams to follow up on your concerns with the room, and ensure we always uphold the standards of room quality, service and sense of urgency that valued guests such as yourself deserve. We certainly do hope that you will consider TRYP Hotels again in the future, and that we may welcome you again soon to deliver on the guest experience you deserve. ¡Bonito día!

8/10 - 좋아요

Wanda

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The property once renovations are completed will be gorgeous. I enjoyed my stay , its location and service were great.
2024년 4월에 1박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 19일
Thanks for staying with us, Wanda! We appreciate your feedback and we're happy to hear you enjoyed your stay. You will be glad to know that our Restaurant renovations are set to be completed this weekend, and regular operating hours will recommence next week. We hope to welcome you again soon!

8/10 - 좋아요

Monique

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I came to this property by accident. I had booked a stay at another hotel and that hotel was awful. When I arrived at the property, I was greeted by Alexandra (I think that is her name) who was extremely patient and accommodating. She was friendly and a pleasure to work with. The entire staff was helpful, but she wsa my first point of contact and I looked forward to seeing her during my stay. The property itself is located across the street from the beach or a short walk to a different part, there are plenty of restaurants in the area. The area is lively and bustling and a great place to stay if you're a tourist. I would recommend this hotel to anyone looking to visit Puerto Rico. I traveled with my son and I felt safe and comfortable in this location.
2024년 4월에 3박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 11일
Thanks for staying with us, Monique! We appreciate you taking the time to share your wonderful feedback with us. We're very happy to hear you enjoyed your stay, especially that our team members such as Alexandra delivered on the level of service we always strive for. We thank you for your recommendation and we hope to welcome you again soon!

10/10 - 훌륭해요

Pedro

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent, very attentive staff. Comfortable close to everything and very clean. Grateful!
2024년 4월에 1박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 11일
Thanks for staying with us, Pedro! We appreciate you taking the time to share your excellent feedback and we're very happy to hear everything was to your liking, especially the cleanliness of our facilities and the service provided by our teams. We hope to welcome you again soon!

4/10 - 별로예요

Lanna

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I booked my reservation it was noted that I would receive complimentary drinks which was never given. The room that I first received was noisy bad due to air conditioning issues. I called front desk to report same. They then switched me to another room which was dirty upon arrival at same. I made sure to notify the hotel of the problems I encountered.
답변 제공: Reservations Department 님, 2024년 4월 11일
Thank you for staying with us, Lanna! We thank you for taking time of out your busy schedule to share your feedback with us, and we are sincerely sorry to hear not everything met your expectations. We will be sharing your comments with our Housekeeping & Engineering Teams to follow up on your concerns with the room, and ensure we always uphold the standards of room quality, service and sense of urgency that valued guests such as yourself deserve. We hope you will consider TRYP Hotels again in the future, and that we may welcome you again soon. ¡Bonito día!

4/10 - 별로예요

Mark

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Hotel is nice with a good location across from the beach access. Has 2 restaurants inside but 1 was only opened during the Easter week and then closed after...The bad part is we stayed for almost a week and I think the policy must be to only clean the room upon check out. We asked after the 3rd day to have the room cleaned but that didnt happen even though I asked in the morning and after we came back at 5 PM asked again but was told it was too late. Asked for fresh towels as all the towels were very wet by now...that didnt happen and had to ask again the following day and a time frame for that. Because they dont clean the room after, you dont have coffee in room and if the restaurant that serves breakfast is closed, the only option in the morning was to walk to find some....I did that most mornings. For the cost of this hotel, I would hope for better. My next time I return to Puerto rico, I will find somewhere else to stay.
2024년 3월에 6박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 11일
Thank you for taking time out of your busy schedule to tells us about your recent stay at TRYP Isla Verde. We're very sorry to hear that not everything met your expectations, but we thank you for your feedback as it will better help us to address your concerns. We will be sure to share your comments with our Housekeeping & Restaurant Teams to ensure we always uphold the standards of room quality, service and sense of urgency that valued guests such as yourself deserve. We certainly hope you will consider TRYP Hotels for your future travels so we may deliver on the guest experience you truly deserve.

10/10 - 훌륭해요

Venessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved everything about it. Will be returning next year!!!!
2024년 2월에 3박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 11일
Thanks for staying with us, Venessa! We thank you for your feedback and we're very happy to hear everything was to your liking. We definitely look forward to welcoming you again!

10/10 - 훌륭해요

Randolph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lovely hotel.
2024년 3월에 1박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 11일
Thanks for staying with us, Randolph! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

10/10 - 훌륭해요

Sarah

2024년 3월에 5박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 22일
Thanks for staying with us, Sarah! We appreciate your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

8/10 - 좋아요

EMUEJEVOKE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful experience. It will be great if the breakfast is improved. We are the same thing every morning, with limited options.
2024년 3월에 3박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 1일
Thanks for staying with us, Emuejevoke! We appreciate you taking the time to share your feedback and we're happy to hear you enjoyed your stay. Please rest assured we will share your comments with our Restaurant teams in order to address your concerns. Hope to welcome you again soon!

10/10 - 훌륭해요

Norma 님, VICTOR

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice convenient hotel!
2024년 3월에 4박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 1일
Thanks for staying with us, Norma! We appreciate you taking the time to share your feedback and we're happy to hear everything was to your liking. Hope to welcome you again soon!

10/10 - 훌륭해요

Angel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Nice. Local
2024년 3월에 1박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 1일
Thanks for staying with us, Angel! We appreciate you taking the time to share your feedback and we're happy to hear you enjoyed your stay. We hope to welcome you again very soon!

10/10 - 훌륭해요

Shanequa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Reservations Department 님, 2024년 3월 28일
Thanks for staying with us, Shanequa! We appreciate your feedback and we're very happy to hear everything was to your liking. Hope to welcome you again soon!

6/10 - 괜찮아요

GIANCARLO

출장 여행
좋아요: 청결 상태
Very limited on-premise dining options. No drinking water in room but nowhere to buy it either.
2024년 3월에 2박 숙박함
답변 제공: Reservations Department 님, 2024년 3월 27일
Thank you for staying with us, Giancarlo! We're sorry to hear not everything met your expectations, but we thank you for sharing your feedback. Kindly do note we offer 1 courtesy water bottle in-room upon arrival, there are multiple refill stations at the property, and additional bottles are available for purchase at the Front Desk as well as a vending machine in the lobby. We hope you will consider TRYP Hotels again in the future and that we may welcome you again soon!

8/10 - 좋아요

Kurt

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Over 3 days I made 3 or 4 requests to open the hurricane shutters on the balcony window. Despite their acknowledgement to do so, they never did it or notified us. Hence only 4 stars
2024년 3월에 3박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 1일
Thanks for staying with us, Kurt! We appreciate you taking the time to share your feedback and we're happy to hear you enjoyed your stay. Kindly do note that the room type you reserved does not include a balcony, and as such the shutters cannot be opened for safety. We do regret to hear that this information was not provided to you during the stay, and we will be checking in with our teams to share your concerns and prevent any future inconveniences. We hope to welcome you again soon!

10/10 - 훌륭해요

Ryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nice. The rooms were dim as other reviews have said, but it was not off putting. Our room came with free breakfast, but it tended to be cold coming straight from the pots. The coffee was good though.
2024년 3월에 4박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 1일
Thanks for staying with us, Ryan! We appreciate you taking the time to share your feedback and we're happy to hear you enjoyed your stay. We will be sure to share your comments with our teams so we may address your concerns, and we will all hope to welcome you again soon. ¡Bonito día!

6/10 - 괜찮아요

Erwin

2024년 3월에 3박 숙박함
답변 제공: Reservations Department 님, 2024년 3월 21일
Thanks for staying with us, Erwin! We appreciate you taking the time to share your feedback, and we hope to welcome you again soon. ¡Bonito día!

10/10 - 훌륭해요

carlos

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked
2024년 2월에 2박 숙박함
답변 제공: Reservations Department 님, 2024년 3월 21일
Thanks for staying with us, Carlos! We appreciate your feedback and we're very pleased to hear everything was to your liking. Hope you'll visit us again soon!

10/10 - 훌륭해요

Miguel T

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice area to stay, staff is friendly
2024년 3월에 4박 숙박함
답변 제공: Reservations Department 님, 2024년 3월 21일
Thanks for staying with us, Miguel! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

2/10 - 너무 별로예요

Cristina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
small and from the entrance bad smell throughout the hotel you can't sleep with the under sheets and pillow
2024년 3월에 2박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 19일
Thank you for staying with us, Cristina! We thank you for taking time of out your busy schedule to share your feedback with us, and we are sincerely sorry to hear not everything met your expectations. We will be sharing your comments with our Housekeeping & Engineering Teams to follow up on your concerns and prevent any future occurences. We hope you will consider TRYP Hotels again in the future, and that we may welcome you again soon. ¡Bonito día!

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property, attentive staff.
2024년 1월에 3박 숙박함
답변 제공: Reservations Department 님, 2024년 3월 14일
Thanks for staying with us, Brian! We're very happy to hear everything was to your liking, and that our teams delivered on the level of care and service we always strive for. We thank you for your feedback and we hope to welcome you again soon!

6/10 - 괜찮아요

colin

좋아요: 직원 및 서비스
Staff was great the facility was a tired
2024년 3월에 4박 숙박함
답변 제공: Reservations Department 님, 2024년 3월 14일
Thanks for staying with us and sharing your feedback, Colin! We're pleased to hear you enjoyed your stay, especially the service and care provided by our teams. Hope you’ll visit us again soon!

10/10 - 훌륭해요

LUZ 님, Miami

2024년 3월에 2박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 1일
Thanks for staying with us,Luz! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

2/10 - 너무 별로예요

Angelica

별로예요: 청결 상태
답변 제공: Reservations Department 님, 2024년 3월 14일
Thank you for staying with us, Angelica! We're sorry to hear not everything met your expectations during your visit last year, but we thank you for sharing your feedback. At TRYP By Wyndham Isla Verde we continually strive to do better, and we hope you will visit us again so we may deliver on the guest experience you deserve!

6/10 - 괜찮아요

Keshia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2024년 3월에 1박 숙박함
답변 제공: Reservations Department 님, 2024년 3월 8일
Thanks for staying with us, Keshia! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

8/10 - 좋아요

Ana

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like everything
2024년 2월에 2박 숙박함
답변 제공: Reservations Department 님, 2024년 3월 8일
Thanks for staying with us, Ana! We appreciate you taking the time to share your feedback and we're pleased to hear everything was to your liking. Hope you'll visit us again soon!

8/10 - 좋아요

Quintin

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to everything
2024년 3월에 3박 숙박함
답변 제공: Reservations Department 님, 2024년 3월 8일
Thanks for staying with us, Quintin! We appreciate your feedback and we're happy to hear you enjoyed your stay. We hope to welcome you again soon!

8/10 - 좋아요

wilfredo

2024년 2월에 5박 숙박함
답변 제공: Reservations Department 님, 2024년 3월 27일
Thanks for staying with us, Wilfredo! We appreciate your feedback and we're happy to hear you enjoyed your stay. Hope you'll visit us again soon!

10/10 - 훌륭해요

Philip

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Small room but clean and comfortable.
2024년 3월에 2박 숙박함
답변 제공: Reservations Department 님, 2024년 3월 5일
Thanks for staying with us, Philip! We appreciate you taking the time to share your feedback and we're happy to hear you enjoyed your stay. We hope to welcome you again soon!

2/10 - 너무 별로예요

Rebecca

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff were nice, but the room (and hallway) were damp and smelled STRONGLY of mildew. If we had been there for more than one night, we would have had to leave. The breakfast was also terrible and expensive. Overall, this hotel was awful. (And not cheap!)
2024년 3월에 1박 숙박함
답변 제공: Reservations Department 님, 2024년 3월 8일
Thank you for staying with us, Rebezza! We thank you for taking time to share your feedback with us, and we are sincerely sorry to hear not everything met your expectations. We will be sharing your comments with our Housekeeping & Restaurant Teams to follow up on your concerns with the room, and ensure we always uphold the standards of cleanliness and quality that valued guests such as yourself deserve. We hope you will consider TRYP Hotels again in the future, and that we may welcome you again soon. ¡Bonito día!

10/10 - 훌륭해요

Tionna 님, Charlotte

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love it and will be back
2024년 2월에 3박 숙박함
답변 제공: Reservations Department 님, 2024년 3월 4일
Thanks for staying with us, Tionna! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We definitely look forward to welcoming you again soon!

6/10 - 괜찮아요

Raymundo

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room wasn’t ready upon arrival, and there were extra charges which I did not expect like parking.
2024년 2월에 7박 숙박함
답변 제공: Reservations Department 님, 2024년 2월 28일
Thanks for staying with us, Raymundo! We're sorry to hear the room was not ready upon your arrival, but we are glad to know our Front Desk team was able to work alongside our Housekeeping teams to accommodate you in a timely manner. We will be reaching out to them to work towards preventing any future occurrences. Regarding extra charges, please note Parking rates are included in our public listing for the knowledge and comfort of valued guests such as yourself. However, we are at your service if you should have any additional questions or concerns regarding the billing on your reservation. We hope you will consider TRYP Hotels again in the future and that we may welcome you again soon!

6/10 - 괜찮아요

Joseph

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
The Restaurants in site were great, service wise…. Food was average. The front desk staff never completed requests like delivering extra towels… no clue what the VIP experience was supposed to be. They gave me 2 free drinks but the voucher could only be used on a beer. There is definitely no ocean view and you have to cross the street and walk down an alley full of broken glass to get to the beach. I won’t be back.
2024년 2월에 3박 숙박함
답변 제공: Reservations Department 님, 2024년 2월 27일
Thank you for staying with us, Joseph! We're sincerely sorry to hear that your stay did not meet your expectations, but we thank you for taking time out of your busy schedule to share your feedback with us. We certainly hope you will consider TRYP Hotels again in the future so we may deliver on the guest experience you deserve.

10/10 - 훌륭해요

Anamaria Nicoleta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property in clean, close to the beach, and to the SJU airport . The staff is friendly. It was a pleasant experience.
2024년 2월에 5박 숙박함
답변 제공: Reservations Department 님, 2024년 2월 26일
Thanks for staying with us, Anamaria! We appreciate you taking the time to share your wonderful feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

8/10 - 좋아요

Danielle Yemen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
💕
2024년 2월에 4박 숙박함
답변 제공: Reservations Department 님, 2024년 2월 26일
Thanks for staying with us, Danielle! We appreciate your feedback and we're pleased to hear you enjoyed your stay. We hope you’ll visit us again soon!

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was hair and blood on the sheets but it was rectified
2024년 2월에 1박 숙박함
답변 제공: Reservations Department 님, 2024년 2월 27일
Thank you for staying with us, Robert! We offer our sincere apologies for the experience with the room, but we are glad to know our Front Desk & Housekeeping teams were able to assist you in rectifying the situation during the stay. We will be sure to follow up with our teams in order to prevent any future occurrences, and we will look forward to welcoming you again soon so we may deliver on the guest experience you deserve. ¡Bonito día!

10/10 - 훌륭해요

Carlos

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean, nicely decorated, close to the airport, and the staff were very friendly!
2024년 2월에 2박 숙박함
답변 제공: Grisell 님, 2024년 2월 24일
Thanks for staying with us, Carlos! We appreciate your feedback and we're happy to hear everything was to your liking. Hope you'll visit us again soon.

10/10 - 훌륭해요

Aiyesha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel right by the beach and nice staff. The rooms were clean and just enough space for my mom and I. Great location near eateries and beach. We enjoyed our stay.
2024년 2월에 2박 숙박함
답변 제공: Reservations Department 님, 2024년 2월 23일
Thanks for staying with us, Aiyesha! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope you'll both visit us again soon!

10/10 - 훌륭해요

dharmesh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay. Very close to the airport!
2024년 2월에 1박 숙박함
답변 제공: Reservations Department 님, 2024년 2월 22일
Thanks for staying with us, Dharmesh! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again very soon!

6/10 - 괜찮아요

Marcus

가족 여행
좋아요: 직원 및 서비스
Hotel is ok, nothing special to talk about except the convenience of the location.
2024년 2월에 4박 숙박함
답변 제공: Reservations Department 님, 2024년 2월 20일
Thank you for staying with us, Marcus! We would love to know what could have been better, and are at your service if you should like to reach out directly and tell us more about your stay. We hope you will visit us again in the future so we may deliver on the guest experience you deserve!

8/10 - 좋아요

Flavio

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Pros: friendly staff, shout out to Alexandra at the front desk. Room is small but the bed is comfortable. Swimming pool nice and clean. Cons: bathroom too small ans exhaust very noisy. No breakfast included and the restaurant inside offered a buffet by $20 , limited and refilling was terrible.
2024년 2월에 4박 숙박함
답변 제공: Reservations Department 님, 2024년 2월 20일
Thanks for staying with us, Flavio! We appreciate you taking the time to share your feedback and we're happy to hear you enjoyed your stay, especially the level of service provided by our teams. We will be sure to share your comments with our Management team in order to follow up on your concerns. We hope you will visit us again soon!

2/10 - 너무 별로예요

Alexandru

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
This was our worst experience in many years! Unskilled, unprepared and unmannered front desk personnel. Freezing in room 215. After much insistence, we were moved to 419, which was better. We did NOT get upgrade. We asked for a 2 hours late check-in, for several days. They denied the late check-in in the last moment. A large group of teenagers were partying all night long. The hotel is completely overpriced (an average of over 300 USD per night), for an ordinary room.
2024년 2월에 4박 숙박함
답변 제공: Reservations Department 님, 2024년 2월 20일
Thank you for staying with us Alexandru! We thank you for taking time of out your busy schedule to share your feedback with us, and we are sincerely sorry to hear not everything met your expectations. Please rest assured we will be sharing your comments with our Engineering & Front Desk teams to follow up on your concerns, and ensure we always uphold the standards of room quality, service and sense of urgency for which we strive, for the comfort of valued guests such as yourself. We truly hope you will consider TRYP Hotels again in the future, so we may deliver on the guest experience you truly deserve.

6/10 - 괜찮아요

Wendy

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 2월에 5박 숙박함
답변 제공: Reservations Department 님, 2024년 2월 20일
Thank you for staying with us, Wendy! We would love to know what could have been better, and are at your service if you should like to reach out directly and tell us more about your stay. We hope you will consider TRYP Hotels again in the future so we may deliver on the guest experience you deserve!

2/10 - 너무 별로예요

Stephanie

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
They had roaches in our room and refused to move us
2024년 2월에 3박 숙박함
답변 제공: Reservations Department 님, 2024년 2월 19일
Thank you for staying with us, Stephanie! We're sorry to hear not everything met your expectations, but we thank you for taking the time to share your feedback. While we're sorry that our availability did not allow for a different room accommodation during the stay, we are pleased to share that our service provider EcoLab conducted a thorough inspection of the room after check-out and found no trace of the mentioned concerns. Nevertheless, we are pleased to know that our Front Desk team offered alternate compensation prior to check-out, and we hope you will consider TRYP Hotels again in the future so we may deliver on the guest experience you deserve. ¡Bonito día!

10/10 - 훌륭해요

JOHAN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great walking distance to everything very clean and helpful staff A
2024년 2월에 4박 숙박함
답변 제공: Reservations Department 님, 2024년 2월 19일
Thanks for staying with us, Johan! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!