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Hotel Mousai Puerto Vallarta Adults Only

5.0 star property
Adults-only beachfront resort with 4 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Mousai Puerto Vallarta Adults Only

4 outdoor pools, free cabanas, pool umbrellas
Couples treatment rooms, sauna, hot tub, steam room
Kayaking
Aerial view
4 outdoor pools, free cabanas, pool umbrellas
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • All inclusive
  • Gym
The current price is ₩403,429
₩484,112 total
includes taxes & fees
Aug 29 - Aug 30

Get more when you're a member

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  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Corner Suite North

View from room

Corner Suite North

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite North

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Suite North

10.0 out of 10
Exceptional
(8 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Ultra Suites South Connected

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Two Ultra Suites South Connected

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 197 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for The Penthouse North

The Penthouse North | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

The Penthouse North

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 265 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Corner Suite South

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite South

Ultra Suite South | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Suite South

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 93 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite two Double Beds North

Suite two Double Beds North | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite two Double Beds North

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 99 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Master Suite South

Master Suite South | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Master Suite South

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 143 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite South

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 99 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Suite South Connected

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Two Suite South Connected

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 197 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Corner Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Corner Suite South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 117 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite two Double Beds South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite two Double Beds South

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite North

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite North

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite North

Ultra Corner Suite North | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Corner Suite North

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 127 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two bedroom Master Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Two bedroom Master Suite South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 241 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Suite Two Double Beds South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Suite Two Double Beds South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Map
Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, 48390

What's nearby

  • Garza Blanca Beach - 5 min walk - 0.5 km
  • Playa Gemelas - 3 min drive - 3.9 km
  • Playa Mismaloya - 5 min drive - 5.4 km
  • Vallarta Zoo - 7 min drive - 6.9 km
  • Malecon - 9 min drive - 9.2 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 40 min drive

Restaurants

  • ‪Mismaloya Grill Restaurant - ‬4 min drive
  • ‪Blanca Blue Restaurant & Lounge - ‬2 min walk
  • ‪Los Arcos Snack Bar & Grill - ‬5 min drive
  • ‪BocaDos STK - ‬7 min walk
  • ‪Vivaz Buffet - ‬4 min drive

About this property

Hotel Mousai Puerto Vallarta Adults Only

Luxury resort near Garza Blanca Beach
Located close to Playa Gemelas and Los Arcos, Hotel Mousai Puerto Vallarta Adults Only provides 2 poolside bars, a rooftop terrace, and designer stores on site. This resort is a great place to bask in the sun with a white sand beach, beachfront dining, and sun loungers. Take some time to relax at the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Japanese cuisine. The health club offers yoga classes and fitness classes; other things to do include basketball, kayaking, and beach volleyball. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a garden and a hair salon.
You'll also enjoy the following perks during your stay:
  • Swimming pool with free cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Continental breakfast (surcharge), 2 outdoor tennis courts, and a roundtrip airport shuttle (surcharge)
  • 4 outdoor pools, express check-out, and bicycle parking
  • Guest reviews say great things about the pool and helpful staff
Room features
All 145 individually decorated rooms offer comforts such as private outdoor hot tubs and 24-hour room service, in addition to perks like premium bedding and pillow menus.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and Egyptian cotton sheets
  • Rainfall showers, toilets with electronic bidets, and free toiletries
  • 55-inch flat-screen TVs with premium channels and DVD players
  • Wardrobes/closets, balconies, and recycling

All inclusive details

All-inclusive room rates at Hotel Mousai Puerto Vallarta Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: USD 15 to 40 per person
  • 2 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • DAO-Contemporary Chinese
  • Hiroshi - Japanese
  • NOI - Italian Restaurant
  • The Rooftop
  • The Terrace

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Basketball
  • Beach volleyball
  • Designer stores
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Paddleboard
  • Piano
  • Racquetball/squash
  • Shopping
  • Snorkeling
  • Stereo
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,809 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • In the mountains
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 8 treatment rooms
  • Couples treatment rooms
  • Hot tub
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 18 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas
  • Reception hall
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • DVD player
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 15 to 40 per person
  • Airport shuttle fee: USD 130 per vehicle (roundtrip, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mousai
Mousai Hotel
Mousai Hotel Puerto Vallarta
Mousai Puerto Vallarta
Hotel Mousai Puerto Vallarta
Mousai
Hotel Mousai Puerto Vallarta Puerto Vallarta
Mousai Puerto Vallarta Puerto Vallarta

Frequently asked questions

Does Hotel Mousai Puerto Vallarta Adults Only have a pool?

Yes, this property has 4 outdoor pools.

How much does it cost to stay at Hotel Mousai Puerto Vallarta Adults Only?

As of Aug 22, 2025, prices found for a 1-night stay for 2 adults at Hotel Mousai Puerto Vallarta Adults Only on Aug 29, 2025 start from ₩403,429, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Mousai Puerto Vallarta Adults Only pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Mousai Puerto Vallarta Adults Only?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Mousai Puerto Vallarta Adults Only?

Check-in start time: 4 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Mousai Puerto Vallarta Adults Only?

Check-out is at noon.

Does Hotel Mousai Puerto Vallarta Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 130 per vehicle applies.

Are there all-inclusive benefits at Hotel Mousai Puerto Vallarta Adults Only?

Some rate plans available at this property are all-inclusive.

Where is Hotel Mousai Puerto Vallarta Adults Only located?

Nestled on the beach, this South Zone resort is within 3 mi (5 km) of Garza Blanca Beach, Playa Gemelas, and Playa Mismaloya. Vallarta Zoo and Malecon are also within 6 mi (10 km).

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Hotel Mousai Puerto Vallarta Adults Only Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 805 out of 989 reviews
Rating 8 - Good. 100 out of 989 reviews
Rating 6 - Okay. 33 out of 989 reviews
Rating 4 - Poor. 22 out of 989 reviews
Rating 2 - Terrible. 29 out of 989 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Abraham Prado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place in puerta vallarta.
Stayed 3 nights in Jul 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Spectacular views and exceptional service!
Stayed 2 nights in Jul 2025

10/10 Excellent

Hersel

Liked: Cleanliness, staff & service, property conditions & facilities
i like this place, very safe with friendly staff.. diego is the best.
Stayed 4 nights in Jul 2025

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot speak highly enough of Hotel Mousai. The staff was incredible, the food was yummy, the rooms and views were amazing. Everything was so clean and elegant and they treated us like Royalty.
Stayed 4 nights in Jul 2025

10/10 Excellent

Maryann de Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated my birthday and our 26th wedding anniversary and the staff were exceptionally outstanding in many ways, ensuring our celebrations were memorable!!!!
Stayed 4 nights in Jul 2025

8/10 Good

Rubina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean views from our balcony.
Stayed 3 nights in Jul 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful peaceful great service
Stayed 4 nights in Jul 2025

10/10 Excellent

JD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
30 minutes from airport, amazing views of ocean at Mousai resort, have access to other hotels on Garza Blanca property, great food, great service, perfect for relaxing!
Stayed 2 nights in Jun 2025

8/10 Good

Monique Nichelle

Liked: Cleanliness, property conditions & facilities
This property is beautiful. Some of the staff is nice but others but
Stayed 3 nights in Jul 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Not walkable. Not close enough to the beach
Stayed 3 nights in Aug 2025

10/10 Excellent

Levon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent as always
Stayed 4 nights in Jul 2025

10/10 Excellent

Katharina

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the food, the roof top pool/bar. We also enjoyed our breakfast at Blanco Blue with Alexis and Ronaldo serving us. They did a wonderful job.
Stayed 7 nights in Jun 2025

10/10 Excellent

edvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort!!
Stayed 4 nights in Apr 2025

10/10 Excellent

sedric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, beautiful facility and great food
Stayed 3 nights in May 2025

10/10 Excellent

Lilit

Liked: Cleanliness, amenities, property conditions & facilities
This property is absolutely beautiful an
Stayed 3 nights in May 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and food
Stayed 6 nights in Apr 2025

10/10 Excellent

shikita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about Hotel Mousai
Stayed 5 nights in Apr 2025

8/10 Good

FAAIZAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t knock on the door pass 8pm unless requested
Stayed 3 nights in Jul 2025

2/10 Terrible

Ismail

Liked: Cleanliness
Disliked: Staff & service, amenities
Worst staff and customer experience
Stayed 3 nights in Jul 2025

10/10 Excellent

Amalya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

mark christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best all inclusive stays out there. Had a great stay.
Stayed 7 nights in Feb 2025

10/10 Excellent

Paraveen M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, good food
Stayed 4 nights in Apr 2025

10/10 Excellent

Jose Cuahutemoc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente
Stayed 1 night in May 2025

10/10 Excellent

Lu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2025

10/10 Excellent

Aude C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
dear Mousai team, thank you so much for hosting us for our first time in Puerto Vallarta. This has been an exceptional holiday week we will forever remember. The hotel, garden, spa, bedroom and rooftops are absolutely gorgeous. We enjoyed our bedroom with its amazing view and ensured to use the jacuzzi daily. The room was always clean and ready whenever we came back, and the room service was perfect. The food and cocktails were beyond exceptional as well, from Italian, Japanese, Chinese and Bocado's, we have been eating at Michelin restaurants all week, and that's a huge compliment coming from us, very picky Frenchies. We were even more pleased by the level of service, kindness and empathy your team offered us, which makes really your hotel a special place. In particular, we are very thankful for our butler Ernesto, so kind and professional, and by other staffs in all your fabulous areas (Enrique, Marco, Alejandra, Pilar, Jan, Orlando, Ricardo... and so many others at the rooftop and other levels). We are already dreaming to come back and enjoy it again, but until that, please receive and share our gratitude to all your staff and wishing you all the best to your future projects! Muchas gracias! Aude & Cedric
Stayed 8 nights in Aug 2025