❌❌❌THEFT DURING OUR STAY. My stay was from July 29 to August 2 in room 3823. During our stay, my ChristianDior and LouisVuitton necklaces were stolen from my room. My sister, who stayed in room 4383, also had cash stolen in her room.Since returning home, I have repeatedly tried to contact the resort. My calls have gone unanswered, been disconnected, or handled unprofessionally. So two days ago i stayed awake until midnight to reach someone since no one was picking all day, A front desk staff informed me that the lost and found would be checked,this was stolen inroom, not a lostand found issue🤔.Iwas also told security cameras would be reviewed and I would be contacted the next morning August 6th, but I have received no update. On August 7th at approximately 10AM PuertoVallarta time, after several failed call attempts, a lady at the front desk staff answered.When I explained I was following up on the theft report, she responded, “What do you want?”. I calmly explained again then she hung up😏 immediately. The only people with access to our rooms while we were away were resort staff(housekeeping,snackloaders etc. We also found online reviews from other guests reporting similar thefts unfournately we saw this after the stay.Irequest an immediate investigation, including a review of security footage.I have photos proving I owned and wore my necklaces before our stay. Please provide a prompt written response outlining the steps being taken to investigate and resolve this matter.
