Puerto Vallarta Vacations from ₩1,597,352

My spouse and I enjoyed the pool parties.

Property was awesome. Staff from both Maxwell’s and the SOHO were friendly and attentive. Room was clean, beds were comfortable and the view was great from the pool and our balcony. We had some issues with our lock mechanism for one of our doors and our Conceirge got it sorted. The gym was incredible, clean, A/C and not busy. Only negatives would be that the elevators seemed to end up out of order often at this property, once leaving us to walk up the several flights of stairs with our groceries. Another thing that was minor bit of note was that the pool area has a bar and restaurant which was lovely but also meant we couldn’t have our own water bottles/containers up there. The service up there was awesome and we enjoyed our time up there but would maybe have spent more time there if we didn’t feel like we had to pay to be there. The other minor thing is that the Conceirge contact was via SMS and I only had data via e-SIM very minor but something to note All in all a great experience. We would absolutely stay at this property again. The amenities and the location were well worth it. And Maxwell collection seems to be a well oiled machine with lots of options.

Spa was excellent...food was good....the toilet in our room was not working properly the entire stay. Even when they sent maintenance to "fix it' Really the only issue we had.For over a $2200k price for 4 night stay ww expeected better due to the reviews.

Clean room, friendly, attentive staff, 10/10 service

Overall great vacation with our 2 children ages 2 and 6 but want to make other parents aware of hand foot and mouth disease contracted between October 28, 2025 and November 4, 2025 at the resort. Our children were told they were only allowed 1 straw per day in their drinks at the pool bar and weren’t allowed to use their pool floaties in the bigger pool with us, but other children and adults were allowed theirs and other children were allowed to jump into the pool and into their parents arms but we were told no by a specific life guard. Also be aware - the workers doing service on smoke detectors in the room went into our fridge and drank a Coca Cola and left pop all over the floor.