Mexico and Central America Vacations & Trips from ₩1,062,112

El lugar a las 10:30pm es muerto, literalmente te mandan a dormir. El dj apaga la música y las luces y hasta el otro día. La comida es bastante regular y el menú es siempre lo mismo. Mi habitación estaba bastante aceptable aunque en ocasiones escuché de otros clientes quejándose de sangre en sus colchones y otras tantas cosas, supongo que tuve suerte en ese aspecto. La nevera de mi cuarto estaba rota desde que llegamos lo informamos y enseguida la arreglaron en ese aspecto fue bien. De igual forma el lugar es precioso aunque las instalaciones en general necesitan mantenimiento y una mejora en la atención al cliente.

We really enjoyed this resort, perfect size. Staff were helpful, friendly and on top of everything!

It was noisy from the top as there was a lot of disturbance from the top of the 9th floor. Our restaurant booking was slow, and couldn’t even get to dine in most. Yuri our Butler went out of her way to help make my daughters birthday beautiful. Many times, there was as miscommunication between other staff. For example, I booked a beach birthday dinner and upon check out, I had a charge for it on my bill. I had to show my receipt again as they were charging me like I didn’t pay before arrival. But overall a very beautiful resort. Could use some more communication from front desk staff.

It is beautiful, the staff is friendly and helpful. I didn’t like the pressure to buy into the Hyatt properties vacations. We went to visit the resort natural. It was dirty, over populated, restrooms were dirty and only one elevator was working to view a room on the 8th floor. The people giving the information became very rude when we decided to decline the offer. We were asked 4 more times by different managers, bosses, people with different titles. I will never do that again. It was a waste of three hours as we were told it was only one hour and a half.

The staff was amazing!!