Find hotels near Xcaret Eco Theme Park, Playa del Carmen from ₩32,679

"I need a call from Expedia."

"Rooms were clean and the facility was well-maintained. Excellent and abundant food selection."

"The staff were very friendly and the la a carte restaurants were great. The buffets offered a good variety of food. One draw back was the constant pressure by a gentleman named Moses to purchase a time share while on our vacation. "

"Stayed 3 nights. Some staff like Adilene and Richard and the rest of the Bar/ Restaurant staff were helpful, but overall this raised serious safety concerns. On our final night, the in-room safe malfunctioned with multiple passports (including children’s) and legal documents inside. We were told no one could assist until morning, leaving us without access before a scheduled flight. The safes appeared non-functional (likely dead batteries), and instead of a controlled process, the front desk hands out physical override/reset keys to guests. We were given the wrong key with no verification or instructions. Engineering initially planned to drill the safe; it was only resolved when another engineer from a different property arrived with the correct key. This raises serious concerns about how securely guest belongings are handled if similar safes are used across rooms and keys are distributed without control. The sliding doors and door knobs in the rooms don’t properly work. Check-in was delayed and the room was not properly cleaned. The outdoor cold plunge pool was not functioning and this was not disclosed (the indoor living room pool did work). This was a stressful, travel-impacting incident and has been documented with Expedia. I expect this to be reviewed for appropriate compensation."

"Everything was great. We love this location close to shopping and activities."

"The staff is very friendly. The bar in the pool is amazing"

"It was excellent family vacation place"

"The hotel was beautiful however the main lobby was very hot. The suite we stayed was clean but as we arrive the toilet was broken I have to ask them to fix it twice the sliding door is also hard to open they had to fix it during my stay. My suite was not cleaned everyday unless I put the sign to clean it and I’m not sure If there was a bed bugs in the bed my son was has three bites and got swollen. The food was great and the stuff will friendly but some stuff in the buffet and the pool bar are not welcoming and hard to approach. The massage spa was the best stuff was very friendly and the massage was very good. Over all I will rate my stay 7/10."

"It was a great stay with ONE Large exception. I reported a suspected key theft while away from the hotel and gave very clear instructions to staff when I called the front desk to lock down the room immediately. They didn't and I arrived to find rental car keys, laptop and my passport stolen. It was no one from the hotel but had they locked it in the system, none of this would have happened. The manager came from home to assist and was great along with the staff on duty later in the night. Other than that incident, I would have given 4 stars at least. And I am partially to blame for leaving the card exposed"