Playa del Carmen 5 Stars Hotels

"Property is beautiful, so many things to do. Service is great food and drinks also great. Is a green facility on a preserved area. My only concern is that from all 20 pools that the facility has no one is climatized or heated. Depending on the time of the year of your visit especially if traveling with small children this might be a n issue. I believe that for the 5star hotel category at least they should provide this service in one or two of the pools to have options. Another downside is even though they have more than 20 restaurants including 2 buffets some of them for dinner required reservations. When we arrived a lot of the reservations were taken. You have to make those in advance prior arrival. "

"This hotel was probably the best place I have ever stayed at. The property was immaculate, there were so many members of staff ensuring everyone there had an amazing stay. Our room was cleaned and restocked twice a day with fresh water and snacks. The hotel itself is massive but feels boutique in a way due to how it’s split by casa’s with individual roof top pools and lobbies. The main pool and restaurant areas are so clean and beautifully designed. Everything was so thought out from someone coming round to clean sunglasses by the pool to refillable water bottles that can be filled up on site and around the parks. The restaurants were all wonderful, Arenal was our favourite for dinner but Mercado the Mexican buffet offered everything and more that you could ask for and this was our go to spot for breakfast. Any restaurant you go to will be a great experience. The transport to and from the parks is smooth and organised. We did a textile workshop one lunch time and it was lovely, the little bag they give you to bring your creation home is just as good as what you make! We stayed 10 nights and did 6 different parks/tours with still more we could have done. We were honestly so sad to leave and would recommend this place to anyone thinking about it. "

"All in all very good hotel. Staff very respectful. Food perfect. Pools were all good. Make sure to find and reserve pool seats first thing in the morning otherwise you may not find the spot near your room building. "

"Staff was friendly. Room is renovated but poor renovation finishes. Buffet food had lots of options but food was okay. Bars had premium alcohol. Restaurants that needed reservations were beautifully renovated. Food was okay. Beach had seafood. Pool was nice. Property was big, was getting at least 10000 steps daily. "

"Pool was great as well as children water park"

"For the price, the food was excellent. Spend the money for all inclusive packages. It is a very quiet hotel, it is really for couples and not a lot of activities on site. All say, it was a good stay."

"Best place ever "

"No chairs at the main pool seem like everyone claims them early in the morning. We ended up going to the other side and enjoying foam party. "

"The resort was fine. I went with my family. They really pushed the Family Concierge tier. We opted not to get that add-on considering it was pricey, we already paid for the resort (thinking it was an all inclusive), and it seemed more geared for younger kids. But our room was close to amenities that were only available on that tier: separate pool, restaurant, and coffee bar. Each morning to have coffee before breakfast I had to walk past the Family Concierge coffee bar to the central on in the middle of the resort. We also found it was difficult to get a restaurant reservation. Everything was all booked or available only later at night. So, we ate in the buffet quite a bit, which gets old in a hurry."