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"Decent resort, not great, but good."

"I was a bit apprehensive after seeing some of the complaints from others about this resort. I am very glad I went ahead and booked. There is a lot to love about this resort, and only a few small negatives. This resort is very sprawling and covers a lot of ground. With how it is built into the jungle, it feels like a mini adventure park just walking around. They have several Mayan ruins, lots of kept and unkept wildlife, like monkeys, deer, and macaws. The main pool is huge and beautiful. It is slightly brackish (salty), but this I think is actually a plus. There are several kids areas and a very nice daycare program and play area. For us the ocean cove was a hit. Fish, activities, sand. Wonderful for relaxing. A snorkeling area, though water there is rougher and the entry needs work. Many other reviews complained of food and rooms being dated. For the premium restaurants, The Oriental restaurant is the best, The Mexican was okay, the rest were not a good fit for us. Buffets here are excellent and they clearly spend time and staff them to make it a premium experience. I highly recommend the buffets. Huge variety of food, most of which is very well prepared. Deserts and baked goods were very tasty everyday. As for the rooms, yes, they are showing their age some, but the beds were comfortable, rooms were clean, maintained, and everything worked as it should. Their wristband room keys are awesome. Common areas are beautiful and clean. "

"Great food!!!!"

"The resort was fine. I went with my family. They really pushed the Family Concierge tier. We opted not to get that add-on considering it was pricey, we already paid for the resort (thinking it was an all inclusive), and it seemed more geared for younger kids. But our room was close to amenities that were only available on that tier: separate pool, restaurant, and coffee bar. Each morning to have coffee before breakfast I had to walk past the Family Concierge coffee bar to the central on in the middle of the resort. We also found it was difficult to get a restaurant reservation. Everything was all booked or available only later at night. So, we ate in the buffet quite a bit, which gets old in a hurry."

"Great stay, but would not recommend “platinum.” It is not worth the extra money. I have been to other properties where paying the extra gets you much more. "

"So amazing! Wouldn’t change a thing! Highly recommend!"

"I was very disappointed with not having Secruity on path ways . Every night between 11pm and 4am in morning there was someone intoxicated scream , fighting. I have no problem with individuals having a a good time that was too much. You go on Vacation to relax but it's hard to do when individuals are waking you up. The food was great and staff was wonderful but didn't make up for the persons that were intoxicated between 11pm and 4am"

"The room decor looked great, however as soon as you come into the room the smell is bad. The resort itself is pretty, kids pools are great. The ocean was not.. too much seaweed, the cleaning crew cleaned seaweed with truck between 9 am - 1pm right when you are at the beach.. not good, smelly, blocking the view."

"First off I want to say that I had a wonderful time. The property is beautiful and the food was amazing. I stayed here with my grandma for a week and we had a blast. I gave the hotel 4 stars because there were a lot of things that could have been better. The first night we checked into our ocean view room and I couldn't see the ocean at all. I was very disappointed especially with the extra cost I paid to have that and to be in an "elite room". Really all I wanted was the ocean view. Luckily I called them and they moved us to the far end and up 2 floors which allowed us to have an actual video so they made that better and I appreciated that. There was a bug problem in the new room however, we had 2 cockroachs and tiny little bugs. We called them and they sprayed the room and got rid of them. Another thing that was odd was the layout of the room, which they had no control over obviously but it was a strange layout if you aren't staying there as a couple. The tub is in the middle of the room and there is no door to have any privacy when you are showering or in the tub. It's not an adults only hotel so that was disappointing. The last riu palace resort we stayed at was absolutely amazing and the room was huge and definitely a better layout. But again, these things were small issues and the hotel worked very hard to fix it. I would stay here again and thought everyone was super nice. "