플라야 델 카르멘 리조트

“Cozy house with traditional style, mixed with nature! One thing is that the beach/ocean is not as good as Cancun. To be more exact, way far behind. But one of the right places to extend to Tulum and Coba ruins as well as nearby amazing cenotes. ”

“The property when I first got there was very nice. Great views. They offered an upgrade to preferred with an ocean view for an additional fee which I took. It included access to the rooftop pool and bar/lunch area. The room ended up being a view of mostly construction with a view of the ocean to the left of the construction in the distance. The room wasn’t worth it but the rooftop access was nice. Unfortunately after 2 days there my fiancé and I caught a terrible stomach bug and ended up...

“El personal fue muy atento y nos hicieron pasar un momento muy especial”

“I took a trip with my child, and the kid-friendly pool was fantastic! We got to try a variety of cuisines, and the food at the individual restaurants was far superior to the buffet. The level of service was more than satisfactory. There was a great gym, but sadly, I didn't get around to using it. Despite it being the off-season, there were quite a few people, so we had to wait a bit—I'm not sure if this is normal or just my perception from lack of comparison. Special thanks to Claudia for kindly...

“Formal Complaint to Resort Management I must honestly say that our overall experience was very disappointing, especially considering the expectations we had for this resort. One of our biggest complaints was the lack of consideration for guests. We were staying in a swim-out room, hoping to relax and enjoy our vacation. However, we were constantly disturbed by construction noise, including sawing, hammering, and welding. The noise was so loud that we couldn't even hear our own music. We had to...

“Had a wonderful experience at the reef club. Alex at the front desk was very helpful. We had a lot of fun with water aerobics, stretching exercises , going to the beach. We were visiting during Dia de los Muertos. The reef club made it very special with unbelievable decorations and employee Catrina contest. Laura gave the best birthday massage.”

“Absolutely horrible experience. Staff was rude, rooms smelt like sewer, mattress and pillows hard as rocks, toliet didnt flush, sink backed up, ac unit howled all night. Then we were charged for a crack in doorwall that was not cracked before the cleaning last came. We had picture proof but they would not look at it.”

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“리노베이션되어서 그런지 객실도 깔끔하고 직원들도 정말 친절해서 좋은 시간 보내고 왔습니다~ 무엇보다 객실키를 가지고 다니지않아도 손목에 찬 팔찌로 출입할수 있어서 좋았습니다~ 레스토랑도 전부 맛있고 고급스러웠습니다 다만 아쉬운점은 튜브와 구명조끼를 직접 준비해야합니다.”

“Staff was exceptional Spa was amazing Rooms was great .”

“My stay at resort was good. Staff great. Excellent staff as t the buffet made it knew what goods I couldn't eat. Great pick up and drop service to and from my room. I loved my room and swim out pool. But room had a little odor like mildew smell told staff they quickly changed filters and other things.”

“패밀리형식으로 운영되다보니 외부식당 및 다른 호텔로 가서 먹어야하는 식당이 많음 그냥 그럭저럭 있을만함”

“Todo estuvo increíble!! El personal, la atención la comida, la playa todo!”

“Great beach, great food, great hotel overall! Great location.”

“I really love this property ! The surroundings were beautiful- very green and lush, room was impeccably clean, very attentive staff , beautiful pools, very well maintained gym and great food. There were some nice on-site activities as well - recommend the boat tour and cacao ceremony, both of which were done beautifully. Be mindful of the cost of room service which was quite exorbitant and not worth it given the portion sizes. The hotel transfers are also quite costly so consider taking a taxi...