플라야 델 카르멘 리조트

“Excelente atención”

“Do not stay here! Food sucks and tastes like sargassum. Sargassum removal spots are north and south of the resort. Right by the kitchen so the food absorbs that smell. The restaurants are lead to believe they are open every day. Which they are not. Hot tub is a cool bath. Our toilet in the room was leaking urine and feces. Beds are uncomfortable. Walls are thin. There was a wedding the last night we were there and they were focused on that party rather than their resort guests. Made us go to a...

“We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.”

“Landscape”

“We loved the hotel! Food was great and the staff was great and they were very friendly.”

“Cozy house with traditional style, mixed with nature! One thing is that the beach/ocean is not as good as Cancun. To be more exact, way far behind. But one of the right places to extend to Tulum and Coba ruins as well as nearby amazing cenotes. ”

“Excelente hotel en la Riviera Maya. El servicio es increíble durante toda la estancia. En los restaurantes fueron muy amables y buenos con nosotros. Disfrutamos mucho de la comida en el hotel. La playa la mantienen muy limpia a pesar del sargazo que llega por lo que es muy cómoda para estar ahí. Lo mismo para la alberca que esta impecable y el servicio de lo mejor. Las habitaciones son cómodas y amplias, cuentan con su alberca privada y uno tiene mucha privacidad. Algo a mejorar pueden ser...