Playa del Carmen, Quintana Roo hotel rooms at the Omni
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Top Playa del Carmen Hotel Reviews
Occidental at Xcaret Destination - All Inclusive
10/10 Excellent
"The resort itself is absolutely beautiful! We loved seeing all the lovely animals while walking around the property. Our room was clean, and resort was very kid-friendly. Our kids had a great time and really enjoyed their stay. Our biggest issue was the lack of clear instructions and some of our interactions with staff. From the moment we arrived, there was confusion with staff receiving our luggage. They were not very welcoming, did not clearly explain where we needed to go or what we were supposed to do. Unfortunately, we experienced similar confusion again when leaving on our last day. Another thing we did not appreciate was the pressure from some of the staff stationed at the desks near the buildings. They repeatedly asked for our room number and were very persistent about tours and gifts. At one point, we were given a beach bag as a gift. Afterward, however, we were told that we could not keep it unless we agreed to take a tour, and there was also mention of the staff having to give a $10 USD deposit. The whole situation was extremely confusing and made us uncomfortable. I told my husband to simply return the beach bag. He also gave the staff member a $20 USD tip just so we could move on and be left alone. We were traveling with three other families staying at the resort, and the same staff member later approached one of the families in our group in a similar manner. This made the experience feel even more uncomfortable and unnecessarily pushy."
Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive
10/10 Excellent
"This is easily a"
Hotel Riu Palace Riviera Maya - All Inclusive
8/10 Good
"Lo mejor son los desayunos muy variando"
Platinum Yucatan Princess Adults Only - All Inclusive
10/10 Excellent
"Great service and professional support. They are take the customer service to next level of excellence around the all the facilities and any time personal always there to help you."
Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive
10/10 Excellent
"The staff was amazing very helpful , cleaning and overall wonderful hospitality the food was great fresh , very clean recommend to all family and friends, Can't wait to go back again next year"
Valentin Imperial Rivera Maya All Inclusive - Adults Only
10/10 Excellent
"The property was beautiful and clean. The excursion we took, was not what they told us it would be."
Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only
10/10 Excellent
"The food was the best I’ve had at any resort I’ve stayed at in Mexico. Loved the resort is conveniently located by 5th Avenue."
Ocean Riviera Paradise All Inclusive
10/10 Excellent
"The resort was very clean and the staff were simply AMAZING! Our Butler Antonio was so attentive and went above and beyond for our group of 9. He was super accommodating and created the perfect experience. The service staff at the privileged pool went out of their way and drinks/food were non stop. There was always food close by for every taste. The ice cream parlor was such a nice addition and really helped you cool down on those brutally hot days. The foam party at the main pool was such a fun activity. We would definitely recommend this resort to family and friends!! The only drawback or little thing that was a little frustrating is the upsale of massages at the privileged beach. We must have been approached at least 10 times in 30 minutes. Overall, this resort gets a 9.5!!"
The Reef Coco Beach Resort & Spa- Optional All Inclusive
8/10 Good
"Overall good."