Playa del Carmen, Quintana Roo hotel rooms at the Omni

"Very nice "

"Amazing all around, food, property and staff were top notch! Would definitely go back!!"

"Wonderful hotel, with wonderful staff and food!"

"Loved the hotel, would definitely go back!"

"The only complaint was the beach size and seaweed"

"Hotel under construction in some parts but doesn't impact the stay"

"Staff is amazing and so fun! Pools were great! The only issue is the beach is rocky and had a lot of seaweed, but staff were constantly cleaning it. "

"We just came back and we had a wonderful stay! Part of the resort was being renovated, but that didn't bother me. Obviously, renovations are necessary and the renovations that were done on the room we stayed in was beautiful. Walking the property, I was very impressed with how clean things were. The employees of this resort work hard and their hard work shows. I would definitely come back to this resort. The pools were nice, the food was great, the massages we received at the spa was wonderful, and we felt so pampered. Definitely recommend and look forward to coming back when the renovatons are completed. "

"Extremely disappointing and materially misrepresented online. Jungala Hotel is not a resort. It is simply three buildings with about 52 rooms located inside a massive 1,000-acre timeshare complex shared with six other properties: Grand Mayan, Grand Luxxe, Grand Luxxe Jungle, The Bliss, Residences, and Mayan Palace. Most photos shown online (everything outside the rooms) are from those other resorts and do not represent the Jungala Hotel itself. The reality of this stay is constant commuting. The Jungala buildings contain rooms only. There are no pools, restaurants, bars, gyms, spa facilities, or beach access at the hotel itself. Every pool, restaurant, gym, spa, and activity is located at other resorts within the complex and shared with thousands of timeshare guests. Getting anywhere requires golf carts, often with 20+ minute waits and 15–25 minute rides. The listing references a private beach and water slides, which is misleading. The beach is not private and is shared with all properties. It is about a 15-minute ride away at the south end of the complex. There are no pools or water slides at the hotel. The Jungala Water Park is a separate paid attraction (about $75 per person per day). There is no real concierge (only golf cart dispatch) and no physical kids club or staffed drop-off facility. Rooms are nice, but everything else requires leaving the property."