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"This was a great resort. We enjoyed everything. We were in the Privilege section in a swim out room. We really enjoyed the Privilege lounge open from 7 am - 11 pm where you can enjoy breakfast, lunch, dinner and snacks. It’s a great resort. "

"A smaller resort with fun entertainment, good food, and very kind staff. The drinks aren’t the best but they have a menu you can try things from or customize whatever suits you. The beds are a little on the firmer/lumpy side and our thermostat was locked until we called the front desk and maintenance came to adjust it. Pool chairs are hard to come by as there’s no enforcement for people “reserving” them, but the poolside cabanas are worth the extra spend. The spa was also lovely. Overall I would recommend the resort! "

"Very nice "

"Amazing all around, food, property and staff were top notch! Would definitely go back!!"

"The only complaint was the beach size and seaweed"

"Hotel under construction in some parts but doesn't impact the stay"

"Staff is amazing and so fun! Pools were great! The only issue is the beach is rocky and had a lot of seaweed, but staff were constantly cleaning it. "

"We just came back and we had a wonderful stay! Part of the resort was being renovated, but that didn't bother me. Obviously, renovations are necessary and the renovations that were done on the room we stayed in was beautiful. Walking the property, I was very impressed with how clean things were. The employees of this resort work hard and their hard work shows. I would definitely come back to this resort. The pools were nice, the food was great, the massages we received at the spa was wonderful, and we felt so pampered. Definitely recommend and look forward to coming back when the renovatons are completed. "

"Extremely disappointing and materially misrepresented online. Jungala Hotel is not a resort. It is simply three buildings with about 52 rooms located inside a massive 1,000-acre timeshare complex shared with six other properties: Grand Mayan, Grand Luxxe, Grand Luxxe Jungle, The Bliss, Residences, and Mayan Palace. Most photos shown online (everything outside the rooms) are from those other resorts and do not represent the Jungala Hotel itself. The reality of this stay is constant commuting. The Jungala buildings contain rooms only. There are no pools, restaurants, bars, gyms, spa facilities, or beach access at the hotel itself. Every pool, restaurant, gym, spa, and activity is located at other resorts within the complex and shared with thousands of timeshare guests. Getting anywhere requires golf carts, often with 20+ minute waits and 15–25 minute rides. The listing references a private beach and water slides, which is misleading. The beach is not private and is shared with all properties. It is about a 15-minute ride away at the south end of the complex. There are no pools or water slides at the hotel. The Jungala Water Park is a separate paid attraction (about $75 per person per day). There is no real concierge (only golf cart dispatch) and no physical kids club or staffed drop-off facility. Rooms are nice, but everything else requires leaving the property."