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"The common areas are kept very neat and clean. The staff is super friendly. This was also a very kid-friendly option. They had shows for kids and adults to enjoy every night. There were several animals to look at as well. The pools were kept very clean and also had family activities to enjoy. We also loved that they played music at the pools and beach. "

"concierge service Is really good "

"The staff was so amazing and kind and everything was delicious and clean."

"Service, cleanli"

"Mindblown at the entire Xcaret property, hotel and parks. Was nervous about the cost but we left wishing we stayed longer. The hotel property is massive with so much to do and so many food choices. The room was clean and simple but with a wonderful view along with double hammocks and stoked snacks. Check in was simple and fast but do think something was missed along the way as we felt unprepared to tackle the enormous property with a lack of information at first from how to reserve restaurants to where the shuttles for the parks arrive. All reservation restaurants were also booked up for days in advance (our entire stay). However, none of the above was a deal breaker and we quickly got the flow with the interactive map on the app (very much needed) Overall highly recommend, just be prepared for a ton of walking and a slightly overwhelming amount of amenities and trying to find everything at first. "

"The staff were amazing! Great atmosphere and a bit more casual, relaxed vibe than other places we've stayed. Food was great as well and the addition of the Cafe and the Grab and Go were super convenient "

"Ideal place for the kids. Huge water park, pools, beautiful beach. Shows, animals and food "

"100 percent great place"

"it was great "