Search Aparthotels in Cozumel

"Room was showing a lot of age...snorkeling by hotel is nice but it is across the street. All inclusive should also be more inclusive. Have some paddle boards or SUPs available and don't charge to rent snorkel gear. And get better bartenders who can make a proper drink!"

"We were not notified at all that there would be construction going on during our stay. While on the beach we were literally less than 20 feet away from construction so while we are trying to relax on the beach all we can hear are LOUD power drills, slamming of wood, etc. It was anything BUT relaxing. And one of the nights we stayed the construction and loud power tools were still going at 10:00 PM at night. I was shocked that they were still working and shocked that the resort would allow that sort of disruption to happen so close to paying customer's rooms. We did not receive daily house keeping and sopent our last day on the resort with zero towels in our room and we did not even bother to ask the front desk because anything you ask for, if you don't have to ask twice, you have to wait an hour plus for. Also the view from my room was another wall and some of the pool. Less than desirable but we did not opt to pay for a certain view, so."

"Food needs improvement. Everything on the buffet is room temp"

"This property is listed as a four star hotel and it is not. It does not have all the amenities a four star hotel should have and it hasn’t been maintained up to that standard. I don’t completely dislike the hotel as it was clean and had good AC, but staff could’ve been friendlier and they were not. The pool is extremely small and poorly situated. You can’t enjoy the ocean view because right below it it’s a busy street full of smoke and noise. No beach access at all. No parking either. The kids couldn’t play in pool without splashing bar area for which the bar tender unkindly noted it. The best rate and price should be no higher than a 3 star. There’s a lot of noise as it’s situated on a Main Street. The terrace view is awful. The breakfast was decent but still not nearly close to a 4 star. I really don’t like being deceived by the wrong hotel rating. The rooms were poorly stocked with only 2 towels and a miniature shampoo bottle for a stay of four. So do not pay the rate of a 4 star hotel for this hotel. "

"Overall Melia All Inclusive was a really good choice for a more intimate vibe if that is what you’re feeling. There isn’t a lot of loud party’s going on through out the days. The staff was amazing, always welcoming and delighted to see you where ever you are on the resort. Overall I love the fact the buffet does theme dinner nights through out the week. Always plenty of options even if you don’t eat seafood. My boyfriend and I stayed on the Level Room on the 10th floor and can’t get over the ocean views from sunrise to sunsets. Not to mention leaving the door open and falling asleep to the ocean waves. Thank you Melia for a wonderful experience. "

"Room was clean, bed was comfortable, staff was very friendly and attentive "

"Staff was great. Food Could use some improvements. Buffet is small and gets old. Only one restaurant and food is ok. They could use another restaurant but the Resort is older and could use updating. But overall was enjoyable. "

"The employees were fine the problem is the facility pictures are not the way we found the resort. The place is a snorkel and scuba divers resort which we are not... they all seemed to be enjoying their stay. To get to the restaurant you have to cross the street... my wife and I were looking for a beach where you can walk into the water and you can't because of the rocks. We arrived in time for lunch and the food was not good and not even closely the same as described or portrayed in photos. "

"Guests can expect an extremely clean environment throughout the hotel. Every space is not only spotless but also thoughtfully and attractively appointed, creating a welcoming and comfortable atmosphere for all who visit."