Find hotels in Colonia Emiliano Zapata, Cozumel

"Room cleanliness and condition were exceptional. Restaurant quality and service was amazing. Breakfast and lunch buffet not my favorite, but better if you go early, food goes fast. Favorite area was the adult only pool area. Loved being connected to Xcaret Park, easy walk. The lush natural habitat and animals was what brought us to this resort, away from concrete Cancun. "

"Our experience at the hotel was very disappointing, especially considering the expectations we had before arrival. The initial room we received had a strong damp smell and did not feel clean or properly prepared. We had to go back and forth multiple times with the front desk to resolve the issue, and despite initially being told no rooms were available, another room was eventually found after insisting. The overall service was inconsistent. Staff offered assistance at times but did not follow through, and communication was unreliable throughout the stay. Even when trying to resolve the situation through Expedia, the hotel was unresponsive. This experience fell well below expectations, and unfortunately I would not recommend this property based on the level of service we received."

"Rooms are clean, some staff are really rude. Beach side is terrible, all with rocks and I cut my foot. Evening activities are poor. Dont recommend "

"Overall experience was mediocre. Room didn’t feel too clean. "

"This place completely ruined every other trip for me… in the best (and worst) way possible. I genuinely grieve leaving it. Nothing compares. The food? Unreal—every single bite was perfect. The staff? Beyond exceptional—so attentive, so warm, truly over the top in the best way. And the aesthetic and atmosphere? Absolutely stunning… it felt like a dream the entire time. I loved everything about this place and this trip. If I could relive it over and over again, I would without hesitation."

"Excellent resort, staff were amazing and food was fantastic. Rooms are huge and well maintained. Cabana rental worth the $100. Only downside would be the beach, very small and shallow. Seaweed was an issue during our stay, but to no fault of the Hotel. Staff and locals raking all day to no avail."

"Clean rooms Staff is very polite Perfect "

"BEST RESORT for everything. "

"The hotel and staff were great. Only thing that could be better was the beach. It was really rocky and impossible to get into without water shoes. "