Find Family Hotels in Playa del Carmen

"This was my first trip to mexico and my first tropical vacation in life. I feel obligated to provide a detailed review as this venue was so awesome, and exceeded my expectations in every possible way! I stayed for 9 nights Feb 20-March 1st, excellent time of year even though the seaweed decided to start coming early in 2026. Staff: The staff is both professional and pleasant, they are knowledgeable in their respective roles and always friendly. They make a pleasant hand gesture and cover their hearts when greeting you, it feels very welcoming and I'm appreciative. The bartenders are well versed and happy to put together special requests if they are unfamiliar. The chefs are happy and awesome, even the cleaning staff was pleasant and helpful and I like how you get a little card explaining who will be taling care of your cleaning services for your stay. Food: The buffets are fully stacked with many options at every meal and customizations are endless. The restaurants are all great, many options at the Italian restaurant in particular. There were also many vegetarian options in each area, and im pretty sure they can/do accommodate other dietary requirements. The abundance of fresh fruit 24/7 was so very appreciated. The fruit at the buffets was amazing, and you can always pick up a fresh fruit cup in the grab and go cafeteria. Beach: "

"Rooms were clean. staff was friendly. Pool. Was excellent with lots of activities to do "

"Staff was excellent. "

"Loved all the activities at this resort. Tashema with RIU fit was phenomenal. "

"This resort is beautiful and has a lot of amenities including bowling, laser tag, tennis and pickleball courts, a batting cage and a water park for the kids. The wildlife here is amazing including monkeys, coatis, capybaras, iguanas, raccoons, a crocodile, deer and a couple of cats. The food was really good at all the restaurants and the buffet. They have a juice bar near the beach pool which makes fresh juice everyday. Mike’s coffeehouse has the best cafe options including cappuccinos, lattes (both cold and hot), teas and delicious desserts. We literally went there everyday some times twice a day it was soo good. We found the nightlife was a bit of a disappointment with everything wrapping up by around 10:30 -11:00pm. The rooms are very clean and the cleaning staff work very hard to keep everything clean. The one thing I wasn’t a fan of was the design of the bathroom. The shower and toilet are separated but there is no real privacy when using the toilet. Also, the bathtub in our room had rust and didn’t really work but that was fine as we just used the shower everyday which always had steaming hot water and the water pressure was good. The bed was comfortable and there’s was a lot of room in our room. Our minifridge was restocked everyday and we had asked for extra water and they always gave it to us. The drinks at the swim up bars were really good and all the bar tenders were nice and friendly. I would definitely go back to this resort. "

"It was a great experience for My family. A resort that's makes total sense with younger kids. The week picked was great because it wasn't that full. We had lots of fun, shout out to the Kids Club and the staff, also to Cipriano a great security guard going above and beyond to help. A small note, the beach is smaller than in the hotel area, that being said, it depends if your aim is less beach and more ocean/pool. The variety of food and quality is also great."

"The rooms were kept clean . The whole property was clean . We were very pleased. I would have loved that they had more kid activities and had more variety in the 24/7 snacks . "

"The room was nice and bed comfortable but the noise from the surrounding clubs was awful until 4 am Impossible to sleep Never go back "

"Great stay. "