Find Family Hotels in Playa del Carmen

"Everything was fantastic!"

"We absolutely loved our experience here. The hospitality was exceptional, and every staff member we encountered was warm, friendly, and genuinely welcoming. The hotel is incredibly kid-friendly, which made our stay so easy and enjoyable as a family. We especially loved how beautifully nature is incorporated into the design and layout of the property—it feels peaceful and thoughtfully done. Seeing the friendly wild animals around the hotel was such a unique and special touch. Truly an unforgettable stay, and we can’t wait to come back."

"Staff is very courteous "

"Spotless room, staff was welcoming and helpful.. Food was wonderful and varied. On site entertainment was great. Will definitely stay again."

"Outstanding service! From the beginning to the end. We had an amazing trip thanks to the wonderful staff and great hotel accommodations. The food was amazing at all the restaurants. The parks were amazing and the all around vibe had us wanting to stay longer. Be warned the hotel is huge, which leads to aot of walking. On one of the park days my wife sustained a small sprain and on the way back to our room Osvaldo noticed us. He assited my wife to a place to sit and called a medic to help. Both the medic and Osvaldo were extremely caring and kind. We want to give them a huge thank for going above and beyond. It really helped us enjoy the rest of our time there."

"Great staff, great food, great room, and great energy, even tho the girl should have one the twerk contest."

"Just about perfect in every way. Beautiful grounds, great lobby, pools, and beach area. Excellent food in all resturantes. Helpful staff. Has to be one of best in the area."

"yes"

"Needs some renovation "