Find Family Hotels in Playa del Carmen

"Pools were great, staff responsive. Italian restaurant was HORRRIBLE. Every other restaurant was decent. Drinks are just ok, nothing special. Access to XCARET park was wonderful!!! Loved that it was included."

"Very clean and beautiful amenities. Food was amazing, all the restaurants and the buffet were very tasty and loved to find authentic Mexican flavours. Pools were very well cared for, a little on the cooler side but very enjoyable. The aqua park was good just wished they had more for the bigger kids like a bigger slide. My 3 kids loved the ice cream parlour and my husband and I loved the nespresso bakery, what a treat having good quality coffee 24/7. Kids also loved the kids club, though I did wish they had a little more sports. The entertainment was also great for families. My only suggestions would be to improve the bedding as the sheets were not very comfortable and neither were the pillows. The rooms were well appointed and we enjoyed the jacuzzi. Another thing we missed was lively music by the pool. It would’ve been great to have more Latin music and dance. We had great service throughout and specially appreciated the pool side and entertainment staff. Omar and Venecia were also very attentive. Most of the staff were very warm but we found some to be a little cold and very focused on the tip. Overall wonderful experience and we already can’t wait to be back. "

"Fantasic hotel’ I cannot tell any bad word about this hotel it was just fantastic the service the food the surrounding the cleanliness they were all above the average level. The service people were never felt to be tired they had a lot of energy they started the coffee immediately they serve the juice serve out any problem they always were there ask what we want so congratulation this is the best hotel I ever been"

"Rooms, restaurants, amenities all were excellent. Only thing that we were not happy about was the time spent on checkin at new phase lobby. Not sure whether it was just bad timing, cause every other time we managed all we needed very quickly."

"The entire resort was wonderful! We enjoyed everything from our ocean view suite, the beautiful pools and the all inclusive options. The Hyatt Vivid staff were excellent and they kept the resort spotless! Every evening they had Las Vegas style entertainment. We didn’t have one bad meal and not a single negative experience. We loved it and will likely go back again!"

"Staff was great. Food exceeded expectations. Very well maintained resort. Great location."

"Clean rooms, nice staff "

"Room was very clean, amenities were wonderful (favorites being the gym and event offerings), and the staff were so personal. While the restaurants were good, they were often notably slower than an average restaurant experience even with seemingly no crowd. The buffet and beach bar exceptions to that. The beach was relaxing and convenient. It is a more natural beach so we didn’t swim much even though the resort kept up with the kelp pretty well. Get to the chairs and cabanas early are patrons hold them with belongings and they can be scarce."

"I had a lovely room, it is a beautiful hotel. I really enjoyed every minute there. The staff are wonderful. I enjoyed Spas services, I had two excursions booked through the hotel. I had a blasin at the cenote and parasailing. Every evening there was different show. I loved the Mescian show, why do they call it "Other services" it should be called fabulous seriveces. I would go back there in a minute."