Find Family Hotels in Playa del Carmen

"stay away from the pool areas "

"This resort was lovely. Right off of the main strip, this resort had plenty of amenities, activities, events, and a community feel. The entertainment staff were fantastic at making you feel at home and getting you involved in the pool side games. The rooms were clean with a good amount of space."

"Rooms are big, clean and nice. Staff is HORRID! My check experience was absolutely terrible. The lady checked me in was rude and barely knew any English. She had me waiting for good 20 min to finish counting her cash register. Her priorities are all messed up. Didn’t even acknowledge my arrival with an eye contact. Totally horrible. I barely understood what she said and just wanted to get away from her asap. Buffet staff are hit or miss. My last day breakfast @7 am on Friday March 27th, the host rolled her eyes cause I asked her to sit me closer to buffet due to discomfort. Place was empty anyway. When I asked her why would u do such a thing, she lied about something getting into her eye. Entertainment team tries hard but no experience at all. Bunch of kids spending more time socializing with each other rather than the guests. Food was mediocre at best. The smoothie bar at breakfast was great. Not a lot of healthy protein options. I don’t drink so I can’t judge on alcohol. Night shows are not bad. Some are good actually i.e fire show. Room service don’t pick up after midnight even though menu says otherwise. Most first are Canadian and are super nice. Beach is nonexistent. Small and full with seaweed. Smell is bad. Would I go back? Had the staff been nicer, I probably would consider. But as is, absolutely not. That rolled eye experience on my last day was horrendous. "

"A fantastic resort with tons of amenities, helpful and friendly staff and the best food. Would absolutely recommend "

"This resort was phenomenal! So clean, staff was so attentive, and friendly. I have to mention the restaurants and the food. Even though you go to a 4-5 start resort, the food can sometimes be a hit or miss but this resort, the food was outstanding! They were so consistent, not one restaurant I could say that wasn't good. The pools were great, beautiful view overlooking the ocean, and the service poolside was on point. Thank you for a great experience! "

"We had a great stay and would come again. The only problem we had was the restaurants. Reservations were very difficult to get at all the resaurants and the quality of the food at most of them was poor. We ended up eating at the buffet more than we expected. The hotel and the staff were great."

"cleaning, refilling of mini fridge wasn’t routined. hard to get hold of considered, had to dialed multiple times"

"Staff if friendly, and the room was clean. The $70 fee upon arrival is something they should let be known when booking. The rooftop is nice with a good view. "

"Great time at Riu. Easy walk to the beach. Lots of activites, food, and drinks. "