Find Family Hotels in Playa del Carmen

"Loved the resort, we had a beautiful oceanfront room with a large balcony. The staff were friendly and attentive, especially in the Pelicanos restaurant were we had breakfast everyday. After the 1st day when walked in they would already say that my decaf coffee was coming and after a couple of days they would just bring out the fruit plate my wife and I would share every day. At lunch we would usually go to the Rincon restaurant which was only open for lunch, the staff here were also really great and knew our lunch drinks after a couple of days. There are a variety of restaurants to choose from for dinner and the food was good in all of them. Lots of activities at the pool during the day and entertainment in the large open area off the lobby every night. "

" Hotel was old bathroom had mold "

"It’s getting older. Can see wear And tear. Did seem like the coati’s were better than previous visits. Didn’t seem to have many pool waitresses this visit. "

"Our stay at the Ocean Riviera Paradise was great! The resort itself was well maintained, and I liked the feel and set up of the place. The staff was great, and the dining experiences were good. I would say what made our trip exceptional was our butler Alan! He definitely went above and beyond! Any requests that we had he took care of, and always just checking in to make sure we were always ok. That was greatly appreciated so definitely special shout out to Alan!"

"Gorgeous resort. Lots of walking. The shuttle was amazing! Beautiful pools. Wonderful swim up room! Plentiful buffet but specialty restaurants were ok. Lobby Bar was the best!!"

"Great experience, fun events, fresh food "

"The staff were pretty consistently rude for most of the week we were there. When we would ask for food at restaurants where they were serving at buffets they were consistently rude or acted like we were annoying them or like they didn’t want to be there. It was pretty shocking considering what we paid to be there. We wondered if they were treating us that way because we were Mexican-American and not White. No matter the reason, it was not OK. If you’re looking for a beach, this is not the place for you. The beach is very small, most of it is Rocky, and there was lots of sarga while we were there. We most definitely will never return here."

"The staff service was excellent. The evening entertainment isn’t fantastic but we had fun anyway. "

"Resort is very nice but not luxurious. Excellent location that makes exploring the area easy. Excellent value for the price."