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Iberostar Waves Tucán - All Inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Choose dates to view prices

Iberostar Waves Tucán - All Inclusive is on a pristine white sand beach. Enjoy scuba diving, kayaking, and dining at 8 restaurants, including Japanese cuisine. The resort offers spa services like manicures and massages, fitness classes at the gym, and free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym

Room options

Available filters for rooms
Showing 45 of 45 rooms

View all photos for Premium Room

1 bedroom, free minibar, in-room safe, desk

Premium Room

8.2 out of 10
Very good
(123 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Flat-screen TV

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

7.8 out of 10
Good
(17 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

Balcony view

Premium Room (Near Pool)

8.6 out of 10
Excellent
(32 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

1 bedroom, free minibar, in-room safe, desk

Premium Room

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Flat-screen TV

Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

Balcony view

Premium Room (Near Pool)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Quadruple Room Premium with Beach View

1 bedroom, free minibar, in-room safe, desk

Quadruple Room Premium with Beach View

  • 35 sq m
  • Sleeps 4

View all photos for Single Room Premium

1 bedroom, free minibar, in-room safe, desk

Single Room Premium

  • 35 sq m
  • Sleeps 1

View all photos for Double Room Premium

1 bedroom, free minibar, in-room safe, desk

Double Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Single Room Premium with Pool View

1 bedroom, free minibar, in-room safe, desk

Single Room Premium with Pool View

  • 35 sq m
  • Sleeps 1

View all photos for Double Room Premium with Pool View

1 bedroom, free minibar, in-room safe, desk

Double Room Premium with Pool View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Junior

1 bedroom, free minibar, in-room safe, desk

Suite Junior

  • 38 sq m
  • Sleeps 1

View all photos for Suite Junior

1 bedroom, free minibar, in-room safe, desk

Suite Junior

  • 38 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 1

View all photos for Suite Junior with Sea View

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 1

View all photos for Suite Junior with Sea View

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

View all photos for Single Room Premium with Beach View

1 bedroom, free minibar, in-room safe, desk

Single Room Premium with Beach View

  • 35 sq m
  • Sleeps 1

View all photos for Double Room Premium

1 bedroom, free minibar, in-room safe, desk

Double Room Premium

  • 35 sq m
  • Sleeps 4

Quadruple Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Premium Room (Promo)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Promo)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Double Room Premium

  • 35 sq m
  • Sleeps 1

Double Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 38 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 38 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Pure Wellness)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Pure Wellness)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Premium with Garden View

  • Sleeps 4

Single Room Premium with Garden View

  • Sleeps 1

Room Premium with Garden View

  • Sleeps 4

Room Premium

  • 35 sq m
  • Sleeps 4

Room Premium

  • 35 sq m
  • Sleeps 1

Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Room Premium

1 bedroom, free minibar, in-room safe, desk

Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Quadruple Room Premium with Pool View

1 bedroom, free minibar, in-room safe, desk

Quadruple Room Premium with Pool View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Junior

1 bedroom, free minibar, in-room safe, desk

Suite Junior

  • 38 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4
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About the neighborhood

Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.5 km
  • Playacar Beach - 6 min walk - 0.6 km
  • Mahi Golf Course - 10 min walk - 0.9 km
  • Playacar Golf Club - 15 min walk - 1.3 km
  • Mayan Ruins of Playacar - 6 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬9 min walk
  • ‪Bar Arrecife - ‬12 min walk
  • ‪rosa roja - ‬5 min walk
  • ‪La Terraza - ‬9 min walk
  • ‪Festival Grand Buffet - ‬8 min walk

About this property

Iberostar Waves Tucán - All Inclusive

Luxury all-inclusive property near Quinta Avenida
Located close to Playa del Carmen Maritime Terminal and Xplor Theme Park, Iberostar Waves Tucán - All Inclusive provides 2 beach bars, 2 poolside bars, and a swim-up bar. With a beachfront location, sun loungers, and scuba diving, this property is the perfect place to soak up some sun. Indulge in hydrotherapy, a body scrub, and a body wrap at the onsite spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, and Japanese cuisine. Fitness classes and yoga classes are offered at the gym; other things to do include kayaking and windsurfing. Free in-room WiFi is available to all guests, along with a terrace and shopping on site.
You'll also enjoy perks such as:
  • 4 outdoor pools and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • 2 outdoor tennis courts, babysitting (surcharge), and bicycle parking
  • A nature reserve, a water dispenser, and beach towels
  • Guest reviews give top marks for the beach locale, pool, and helpful staff
Room features
All 350 rooms offer comforts such as air conditioning and free stocked minibars, in addition to thoughtful touches like free WiFi and desk chairs. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs, and composting
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, eco-friendly cleaning products, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • No elevator
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Frequently asked questions

Does Iberostar Waves Tucán - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 7:00 AM–7:00 PM.

Is Iberostar Waves Tucán - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Iberostar Waves Tucán - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Iberostar Waves Tucán - All Inclusive?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Waves Tucán - All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Iberostar Waves Tucán - All Inclusive located?

Nestled on the beach, this Playacar property is within 3 mi (5 km) of Quinta Avenida, Playa del Carmen Maritime Terminal, and Playa del Carmen Main Beach. Mamitas Beach and Xplor Theme Park are also within 3 mi (5 km).

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Iberostar Waves Tucán - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 561 out of 1006 reviews
Rating 8 - Good. 263 out of 1006 reviews
Rating 6 - Okay. 90 out of 1006 reviews
Rating 4 - Poor. 51 out of 1006 reviews
Rating 2 - Terrible. 41 out of 1006 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Guadalupe

Liked: Cleanliness, amenities, property conditions & facilities
Yes, room was clean and staff was friendly. The entire resort seemed clean and welcoming.
Stayed 4 nights in Nov 2025

10/10 Excellent

Michael Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay! Beautiful resort! Food was great!
Stayed 7 nights in Oct 2025

10/10 Excellent

Stuart

Liked: Cleanliness, amenities, property conditions & facilities
This place is beautiful and the service was great. Room was kept very clean and the staff was friendly and helpful. The beach was well maintained and lots of spots to sit in the shade and enjoy. Our family really enjoyed our stay, happy to recommend this place.
Stayed 7 nights in Oct 2025

6/10 Okay

John

Liked: Cleanliness, amenities, property conditions & facilities
Solid resort. Food should be better
Stayed 5 nights in Oct 2025

10/10 Excellent

Juan Luis

Liked: Cleanliness, staff & service, property conditions & facilities
This place is very clean, loved the water and green outdoors, pools are big and clean
Stayed 5 nights in Oct 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort especially for families. Staff extremely friendly, rooms clean, lots of activities and wildlife to check out. Highly recommend and will definitely stay again
Stayed 10 nights in Aug 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities
What a beautiful resort! Very clean, nice staff, nice beach area, the walk through forest was amazing and peaceful. I wanted to walk through it over and over. The waterfalls were amazing! The flamingos were beautiful and a great addition. There was a monkey that came and visited in the lobby with her baby that was the icing on the cake. Everything was amazing.
Stayed 3 nights in Oct 2025

6/10 Okay

Patricia

Disliked: Staff & service
Food was not good, staff not well trained, pool is great
Stayed 4 nights in Oct 2025

8/10 Good

Russell

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are a bit dated. Food was quite good, especially the fish tacos in the Mexican restaurant and the beef brisket at the smokehouse. Beach is outstanding. Drinks varied in quality, some bartenders didn’t know how to make certain drinks. I was at this resort 15 years ago, main difference is no room service and no waitress at the beach. Good value and no real issues. Would recommend.
Grounds
Koi
Stayed 7 nights in Nov 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must visit! This property is beautiful staff is attentive and friendly. Place is so clean and activities and shows daily. OMG and the food!
Stayed 4 nights in Aug 2025

10/10 Excellent

Maria D DeLourdes

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, food, natural environment, on-site entertainment,
Stayed 8 nights in Jul 2025

8/10 Good

Yelena

Liked: Cleanliness, amenities
Friendly stuff. Clean pool and beach. We stayed in the building where monkeys were treated or vaccinated the on roof. Highly respect the resort’s effort to take care of the animals but the stuff was very load every morning. It sounds like Armageddon at 7am on the roof.
Stayed 6 nights in Oct 2025

10/10 Excellent

Kalen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean view - barely any seaweed! (sept 2025) Staff was not only helpful but an absolute joy. Food was pretty good too - buffet was at times better than the special restaurants but the smokehouse restaurant here is 10/10. i will 100% be back.
Stayed 7 nights in Sep 2025

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort. Nice people. Delicious food.
Stayed 3 nights in Aug 2025

10/10 Excellent

Nia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family destination. We were pleased with the food offerings and activities. It was fun to see the wildlife wandering around the resort. Staff was very friendly and accommodating.
Stayed 6 nights in Jul 2025

10/10 Excellent

Victor P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly, enjoyed staying at the Iberostar Tucán. I have stayed at multiple all inclusive hotels throughout the years. But this hotel has to be one of the Best, The buffet is so fresh and so much to choose from. The daily live entertainment is as good as Vegas. There is grilled food prepared daily on the beach, the Eco hotel is beautiful, with variety of animals, monkeys, peacocks, etc. I will definitely return.
Stayed 4 nights in Sep 2025

10/10 Excellent

Cristo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be going again
Stayed 3 nights in Aug 2025

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live the location, the greenery
Stayed 4 nights in Aug 2025

4/10 Poor

janele

Liked: Cleanliness
Disliked: Amenities
At first, we didn't get the room we wanted and when I tried to call and ask nicely if we could get a different room, a staff member Daniel was so rude and ruined my whole night. I would expect more out of the rooms since it's supposed to be a fancy hotel. The food was not great at all, lack of flavor and variety, definitely catered to people who aren't Mexican. And our experience at the Italian restaurant, was awful. The service was horrible. I will say most bartenders were super nice and there was a handful of staff members who were friendly and made our days.
Stayed 4 nights in Nov 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, excellent food and service.
Stayed 6 nights in Mar 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Lots of options for food, and everything our family ate was delicious. Activities were fun too.
Stayed 6 nights in Jul 2025

10/10 Excellent

Oscar L

Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful. Great food! Staff were amazing!
Stayed 4 nights in Jun 2025

10/10 Excellent

armando

Liked: Cleanliness, amenities, property conditions & facilities
Very safe and welcoming
Stayed 4 nights in Jul 2025

8/10 Good

Carli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked this resort! The staff is friendly and helpful, the whole place is beautiful, the food is good, and the beach and pool are great. Housekeeping does a great job keeping the room clean from day to day. We had our 9 month old with us and he loved all the fun animals around the property— flamingos, parrots, monkeys, tortoises, peacocks… basically a whole zoo! It’s very cool! A monkey even came within a couple feet of us which he found very exciting. The water was calm enough to take him into the ocean most days. The beach was beautiful without much seaweed. The food was pretty good as well. I found the buffet above average in my experience of resort buffets, and we enjoyed the Japanese hibachi restaurant as well as the smokehouse. I really can’t come up with any complaints about this place!
Beautiful pool
Flamingos
Friendly monkey
Hibachi chef with the rice chicken at the Japanese restaurant
Stayed 9 nights in Oct 2025

10/10 Excellent

Filip

Liked: Cleanliness
Only negative point was the dirty water (sargassum)
Stayed 5 nights in Jul 2025