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Iberostar Waves Tucán - All Inclusive

4.5 star property
Beachfront property with 8 restaurants and 4 outdoor pools

Choose dates to view prices

Iberostar Waves Tucán - All Inclusive is on a pristine white sand beach. Enjoy scuba diving, kayaking, and dining at 8 restaurants, including Japanese cuisine. The resort offers spa services like manicures and massages, fitness classes at the gym, and free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym

Room options

Available filters for rooms
Showing 45 of 45 rooms

View all photos for Premium Room

1 bedroom, free minibar, in-room safe, desk

Premium Room

8.2 out of 10
Very good
(123 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Flat-screen TV

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

7.8 out of 10
Good
(17 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

Balcony view

Premium Room (Near Pool)

8.6 out of 10
Excellent
(32 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

1 bedroom, free minibar, in-room safe, desk

Premium Room

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Flat-screen TV

Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

Balcony view

Premium Room (Near Pool)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Quadruple Room Premium with Beach View

1 bedroom, free minibar, in-room safe, desk

Quadruple Room Premium with Beach View

  • 35 sq m
  • Sleeps 4

View all photos for Single Room Premium

1 bedroom, free minibar, in-room safe, desk

Single Room Premium

  • 35 sq m
  • Sleeps 1

View all photos for Double Room Premium

1 bedroom, free minibar, in-room safe, desk

Double Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Single Room Premium with Pool View

1 bedroom, free minibar, in-room safe, desk

Single Room Premium with Pool View

  • 35 sq m
  • Sleeps 1

View all photos for Double Room Premium with Pool View

1 bedroom, free minibar, in-room safe, desk

Double Room Premium with Pool View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Junior

1 bedroom, free minibar, in-room safe, desk

Suite Junior

  • 38 sq m
  • Sleeps 1

View all photos for Suite Junior

1 bedroom, free minibar, in-room safe, desk

Suite Junior

  • 38 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 1

View all photos for Suite Junior with Sea View

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 1

View all photos for Suite Junior with Sea View

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

View all photos for Single Room Premium with Beach View

1 bedroom, free minibar, in-room safe, desk

Single Room Premium with Beach View

  • 35 sq m
  • Sleeps 1

View all photos for Double Room Premium

1 bedroom, free minibar, in-room safe, desk

Double Room Premium

  • 35 sq m
  • Sleeps 4

Quadruple Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Premium Room (Promo)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Promo)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Double Room Premium

  • 35 sq m
  • Sleeps 1

Double Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 38 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 38 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Pure Wellness)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Pure Wellness)

Highlights

Air conditioning
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Premium with Garden View

  • Sleeps 4

Single Room Premium with Garden View

  • Sleeps 1

Room Premium with Garden View

  • Sleeps 4

Room Premium

  • 35 sq m
  • Sleeps 4

Room Premium

  • 35 sq m
  • Sleeps 1

Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Room Premium

1 bedroom, free minibar, in-room safe, desk

Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Quadruple Room Premium with Pool View

1 bedroom, free minibar, in-room safe, desk

Quadruple Room Premium with Pool View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Junior

1 bedroom, free minibar, in-room safe, desk

Suite Junior

  • 38 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

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About the neighborhood

Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710

What's nearby

  • Xplor Theme Park - 10 min drive - 5.7 km
  • Quinta Avenida - 13 min drive - 3.2 km
  • Playa del Carmen Maritime Terminal - 13 min drive - 3.2 km
  • Playa del Carmen Main Beach - 15 min drive - 5.6 km
  • Xcaret Eco Theme Park - 15 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬9 min walk
  • ‪Bar Arrecife - ‬12 min walk
  • ‪La Terraza - ‬9 min walk
  • ‪rosa roja - ‬5 min walk
  • ‪Festival Grand Buffet - ‬8 min walk

About this property

Iberostar Waves Tucán - All Inclusive

Luxury all-inclusive property near Quinta Avenida
Located close to Playa del Carmen Maritime Terminal and Xplor Theme Park, Iberostar Waves Tucán - All Inclusive provides 2 beach bars, 2 poolside bars, and a swim-up bar. With a beachfront location, sun loungers, and scuba diving, this property is the perfect place to soak up some sun. Indulge in hydrotherapy, a body scrub, and a body wrap at the onsite spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, and Japanese cuisine. Fitness classes and yoga classes are offered at the gym; other things to do include kayaking and windsurfing. Free in-room WiFi is available to all guests, along with a terrace and shopping on site.
You'll also enjoy perks such as:
  • 4 outdoor pools and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • 2 outdoor tennis courts, babysitting (surcharge), and bicycle parking
  • A nature reserve, a water dispenser, and beach towels
  • Guest reviews give top marks for the beach locale, pool, and helpful staff
Room features
All 350 rooms offer comforts such as air conditioning and free stocked minibars, in addition to thoughtful touches like free WiFi and desk chairs. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs, and composting
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, eco-friendly cleaning products, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

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Iberostar Waves Quetzal - All Inclusive

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  • Spa
  • Kids pool
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • No elevator
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Frequently asked questions

Does Iberostar Waves Tucán - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 7:00 AM–7:00 PM.

Is Iberostar Waves Tucán - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Waves Tucán - All Inclusive?

Self parking is free at this property.

What time is check-in at Iberostar Waves Tucán - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Iberostar Waves Tucán - All Inclusive?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Waves Tucán - All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Iberostar Waves Tucán - All Inclusive located?

Nestled on the beach, this Playacar property is within 3 mi (5 km) of Quinta Avenida, Playa del Carmen Maritime Terminal, and Playa del Carmen Main Beach. Mamitas Beach and Xplor Theme Park are also within 3 mi (5 km).

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Reviews

Iberostar Waves Tucán - All Inclusive Reviews

8.6

Excellent

9.2

Cleanliness

8.0

Location

9.0

Staff & service

9.4

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 564 out of 1017 reviews
Rating 8 - Good. 268 out of 1017 reviews
Rating 6 - Okay. 89 out of 1017 reviews
Rating 4 - Poor. 53 out of 1017 reviews
Rating 2 - Terrible. 43 out of 1017 reviews

Reviews

10/10 Excellent

Michael Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay! Beautiful resort! Food was great!
Stayed 7 nights in Oct 2025

8/10 Good

Yelena

Liked: Cleanliness, amenities
Friendly stuff. Clean pool and beach. We stayed in the building where monkeys were treated or vaccinated the on roof. Highly respect the resort’s effort to take care of the animals but the stuff was very load every morning. It sounds like Armageddon at 7am on the roof.
Stayed 6 nights in Oct 2025

10/10 Excellent

Nia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family destination. We were pleased with the food offerings and activities. It was fun to see the wildlife wandering around the resort. Staff was very friendly and accommodating.
Stayed 6 nights in Jul 2025

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live the location, the greenery
Stayed 4 nights in Aug 2025

10/10 Excellent

Oscar L

Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful. Great food! Staff were amazing!
Stayed 4 nights in Jun 2025

10/10 Excellent

Filip

Liked: Cleanliness
Only negative point was the dirty water (sargassum)
Stayed 5 nights in Jul 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except the beach was loaded with see weed and i believe it could have been kept cleaner
Stayed 7 nights in Jul 2025

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and the hotel was beautiful.
Stayed 3 nights in Apr 2025

8/10 Good

Tara

Liked: Cleanliness, property conditions & facilities
The staff was great. The property is clean and well taken care of.
Stayed 5 nights in May 2025

10/10 Excellent

Jessica Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort on a beautiful beach.
Stayed 7 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view and food are terrific.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment was great but still gave you time to relax and enjoy the beach/pool.
Stayed 5 nights in Mar 2025

6/10 Okay

Aleck

Disliked: Cleanliness, property conditions & facilities
Location was good with access to the beach and employees with a good customer service approach. Room was outdated, it has a door between rooms and main door with locks in very bad conditions.
Stayed 3 nights in Jul 2025

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we enjoyed our stay at Iberostar Tucan, but there are a few things to be aware of. The rooms are quite outdated — some of the light fixtures didn’t work, and there were very few power outlets, which was a bit inconvenient. Other than that, everything was great: the territory is well-maintained, and the overall experience was positive.
Stayed 6 nights in Jul 2025

6/10 Okay

Pavan

Liked: Cleanliness, staff & service, property conditions & facilities
The property was really nice and clean. The pool was huge, it was beautiful but, its really deep... theres only 2 shallow areas with no shade and with young kids that cant swim it was always panic mode if we saw them walking towards the deep end. Other than the breakfast buffet, the buffets at this resort weren't the best. The only place we found where the food was ok was the Smoke house, the Italian restaurant and the kids would enjoy the burgers and fries by the beach. Definitely not a five star for food or hotel rooms. The rooms are really outdated. Being from Canada, alot of other South American guests would stare at us when we would talk to each other in english. They were not friendly at all. Also, beware that when you check in they are so friendly because they want you to join the Iberostar premium club. They waste 2 hours of your time the following day with presentations and then when you say no your not interested in joining .... there not the friendliest after that. We were dealing with Luis... and the next evening when I saw him in the lobby he turned his face and ignored me.
Stayed 5 nights in Oct 2025

8/10 Good

Liora

Liked: Cleanliness, amenities
I like the jungle park
Stayed 8 nights in Feb 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful, great food, poor sun bed availability

Food was amazing, the choice of restaurants is fantastic, such variety. Resort with the jungle in the middle was great, we had peacocks walking around us on the beach and at the pool! It’s a beautiful place. Rooms are nice, balconies shaded but slightly dated. Staff are cleaning, painting and gardening all the time keeping the resort at its best. Only let downs were the sun beds are all reserved very early and the staff accept money to reserve them for you. The people next to us one day paid $100 to reserve for 2 weeks. It’s poor. Also, the resort ‘credit’ you receive is actually 25% discount when you spend $100! No kids entertainment in the nights and some things are payable. We would recommend but wouldn’t return due to the sun beds.
Stayed 5 nights in Jul 2025

8/10 Good

Heather

Liked: Cleanliness, property conditions & facilities
Beautiful grounds and well maintained. Rooms slightly dated.
Stayed 8 nights in Dec 2024

10/10 Excellent

Damon Kason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded restaurants since our last visit. The food was great.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ryan Doyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the wildlife and how quiet the resort is.
Stayed 6 nights in May 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 6 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not get to see the monkeys this time, but we did hear the little guys. Great vacation time
Stayed 7 nights in Oct 2024

10/10 Excellent

Jaqueline D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time with my family.
Stayed 5 nights in Jun 2024

6/10 Okay

Raymond Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
The resort and the service was very good. The animals in a natural environment were a pleasure to watch. Always somewhere to sit around the pool. The only downside was the loud music from the resort itself and the neighbouring resort until 11:00 pm most nights was a turnoff!
Stayed 21 nights in Nov 2024

10/10 Excellent

Sarah Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an absolutely amazing resort. We visited during spring break. It was well balanced with nature with a portion in a jungle setting, a beautiful large beach, and a huge pool. Beach chairs all had umbrellas unlike some resorts. The Wild Beach was a moderate walk down the shore. Great buffets as well as several specialty restaurants. We were happy with every one. Many different bar areas, a pool bar, and bars at the beach. A lot of different activities happening each day. Our son was able to have interaction with the wild monkeys that live here which was his favorite memory. You will not be disappointed booking your vacation here. Perfect for a family trip. It will please everyone.
Stayed 7 nights in Mar 2025