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Playacar Palace All Inclusive

4.5 star property
Travelers find their perfect balance of beach relaxation and wellness activities at this tranquil retreat along a pristine shoreline near Playa del Carmen

Choose dates to view prices

Located near Playa del Carmen Maritime Terminal and Main Beach, Playacar Palace All Inclusive offers a white sand beach, a pool with swim-up bar, spa treatments like hydrotherapy and manicures/pedicures, three restaurants, breakfast included, and on-site shopping.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
The current price is ₩653,596
₩795,467 total
includes taxes & fees
Jan 29 - Jan 30

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Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Superior Walk Out Suite Ocean Front, Stay for Kids and Teens Included

Superior Walk Out Suite Ocean Front, Stay for Kids and Teens Included | Premium bedding, free minibar, in-room safe, desk

Superior Walk Out Suite Ocean Front, Stay for Kids and Teens Included

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedroom Presidential Suite Ocean View, Stay for Kids and Teens Included

Two Bedroom Presidential Suite Ocean View, Stay for Kids and Teens Included | Premium bedding, free minibar, in-room safe, desk

Two Bedroom Presidential Suite Ocean View, Stay for Kids and Teens Included

Highlights

Furnished patio
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Pillow menu
2 bedrooms
Premium bedding
  • 49 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Partial Ocean View - Booking 4 nights, Get 2 nights at Punta Cana

Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Partial Ocean View - Booking 4 nights, Get 2 nights at Punta Cana

10.0 out of 10
Exceptional
(1 review)

Highlights

Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Jetted bathtub
Separate bathtub and shower
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite

Premium bedding, free minibar, in-room safe, desk

Superior Two Bedroom Presidential Suite

  • Sleeps 6

View all photos for Superior Deluxe Ocean View - Kids & Teens Stay Free

Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Ocean View - Kids & Teens Stay Free

8.0 out of 10
Very good
(9 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Superior Governor Suite Ocean View - King Size Bed

Highlights

Furnished patio
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Pillow menu
Blackout drapes/curtains
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Honeymoon Suite

Miscellaneous

Superior Deluxe Honeymoon Suite

  • Sleeps 2

View all photos for Superior Deluxe Ocean View

Coffee and/or coffee maker

Superior Deluxe Ocean View

  • Sleeps 4

View all photos for Superior Deluxe Partial Ocean View

Bathroom amenities | Separate tub and shower, jetted tub, designer toiletries, hair dryer

Superior Deluxe Partial Ocean View

  • Sleeps 4

Superior Governor Suite

  • Sleeps 2

View all photos for Superior Walk Out Suite Ocean Front

Premium bedding, free minibar, in-room safe, desk

Superior Walk Out Suite Ocean Front

  • Sleeps 4

Superior Deluxe Partial Ocean View-Booking 4 Nights, Get 2 Nights At Punta Cana

  • Sleeps 4

View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Superior Honeymoon Suite - King Size Bed

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 49 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Partial Ocean View - Kids & Teens Stay Free

Superior Deluxe Partial Ocean View - Kids & Teens Stay Free | Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Partial Ocean View - Kids & Teens Stay Free

9.0 out of 10
Wonderful
(22 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
  • 49 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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Premium bedding, in-room safe, desk, laptop workspace

Hotel Indigo Playa Del Carmen by IHG

Downtown Playa del Carmen
  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
8.6 out of 10, Excellent, 8 reviews
The price is ₩237,065
₩291,506 total
includes taxes & fees
Jan 18 - Jan 19
Hotel Indigo Playa Del Carmen by IHG
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About the neighborhood

Located in Playacar, a neighborhood in Playa del Carmen, Playacar Palace All Inclusive is near theme parks and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Looking to get your feet wet? Scuba diving, snorkeling and parasailing adventures can be found near the property.
Visit our Playa del Carmen travel guideOpens in a new window
Map
Playa del Carmen, QROO

What's nearby

  • Playa del Carmen Maritime Terminal - 2 min walk - 0.2 km
  • Playacar Beach - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 5 min walk - 0.5 km
  • Xaman Ha Aviary - 6 min walk - 0.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Carl’s jr Playa - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Madremia - ‬5 min walk
  • ‪Los Aguachiles - ‬3 min walk
  • ‪Aereo Café Bar - ‬4 min walk

About this property

Playacar Palace All Inclusive

Luxury all-inclusive property near Quinta Avenida
Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Playacar Palace All Inclusive provides free full breakfast, a swim-up bar, and a poolside bar. With amenities like a beachfront location and sun loungers, this property is the perfect place to soak up the sun. Indulge in a massage, a facial, and a manicure/pedicure at Awe Spa, the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes and fitness classes are offered at the gym; Playacar Palace All Inclusive also has a terrace, shopping on site, and a garden. In addition to a playground and a hair salon, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Other perks include:
  • An outdoor pool and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • A roundtrip airport shuttle (surcharge), multilingual staff, and beach umbrellas
  • Coffee/tea in the lobby, an elevator, and smoke-free premises
  • Guest reviews say great things about the helpful staff and walkable location
Room features
All 201 rooms feature comforts such as private indoor hot tubs and 24-hour room service, in addition to perks like premium bedding and laptop-compatible safes.
More amenities include:
  • Jetted tubs, designer toiletries, and hair dryers
  • 21-inch LED TVs with premium channels
  • Coffee/tea makers, daily housekeeping, and desks

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Similar properties

On the beach, white sand, sun loungers, beach umbrellas
The Royal Haciendas All Inclusive
  • Pool
  • Hot tub
  • All inclusive
  • Spa
8.6 out of 10, Excellent, 1,898 reviews
The price is ₩527,085
₩642,389 total
includes taxes & fees
Jan 16 - Jan 17
The Royal Haciendas All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LED TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 49 per person (roundtrip)
  • Airport shuttle fee per child: USD 49 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.
Property Registration Number 008-007-000964/2025

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Playacar Palace
Palace Playacar
Playacar All Inclusive
Playacar Palace
Playacar Palace All Inclusive
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace Playa del Carmen
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope

Frequently asked questions

Does Playacar Palace All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Playacar Palace All Inclusive?

As of Jan 15, 2026, prices found for a 1-night stay for 2 adults at Playacar Palace All Inclusive on Jan 29, 2026 start from ₩653,596, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Playacar Palace All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Playacar Palace All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Playacar Palace All Inclusive?

Check-out is at noon.

Does Playacar Palace All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 49 per person applies.

Are there all-inclusive benefits at Playacar Palace All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include aerobics classes, dance classes, yoga classes, and more.

Where is Playacar Palace All Inclusive located?

Nestled on the beach, this Playacar property is just steps from Paseo del Carmen and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Quinta Avenida are also within 10 minutes.

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Reviews

Playacar Palace All Inclusive Reviews

8.8

Excellent

9.4

Cleanliness

9.2

Location

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 631 out of 1000 reviews
Rating 8 - Good. 222 out of 1000 reviews
Rating 6 - Okay. 66 out of 1000 reviews
Rating 4 - Poor. 38 out of 1000 reviews
Rating 2 - Terrible. 43 out of 1000 reviews

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Excellent! Really enjoyed our stay.
Stayed 16 nights in Dec 2025

8/10 Good

Alexandra

Liked: Cleanliness
Very clean hotel with gorgeous views. Absolutely amazing food and exceptional service! Be aware- there is NO beach in front of the hotel!!! From the stairs of the hotel pool you walk straight into the ocean. We were a group of 24 people with small kids. It would be fair to be aware of that situation.
Stayed 6 nights in Jan 2026

10/10 Excellent

Amey

Clean room, staff and good amenities.
Stayed 4 nights in Dec 2025

4/10 Poor

NAZ COCO

Disliked: Amenities, property conditions & facilities
When our taxi pulled up to the hotel we thought he had come to the wrong place. I guess that was wishful thinking. The pictures absolutely do not represent this hotel. Everything is outdated and tired. They should use real pictures and not airbrushed or photoshopped. If you are used to staying in 5 star this is not it. The staff was very nice and the dinner we had one night there was fine.
Lobby area
Lobby / lounge
Stayed 1 night in Nov 2025

10/10 Excellent

Ann

Liked: Cleanliness, amenities, property conditions & facilities
The cleanliness of the whole resort was perfect. Our room had excellent services. The food was spectacular. Couldn't ask for friendlier and helpful staff. We had issues with our flight which in turn we kind of got scammed on transportation. Resort public relations went above and beyond to help us and made things spectacular. 100% going back
Stayed 5 nights in Dec 2025

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Great location, great food, and friendly hotel staff who went out of their way to ensure everyone had a good time.
Stayed 3 nights in Dec 2025

10/10 Excellent

Kasey K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool concierges are the best, food was amazing and entertainment staff did an amazing job as well.
Stayed 5 nights in Nov 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Nov 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Great staff. Great experience
Stayed 3 nights in Nov 2025

10/10 Excellent

JOSE MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
habitacion muy limpia, en la noche pasan otra vez a arreglarla de cortesia.
Stayed 3 nights in Oct 2025

10/10 Excellent

Joie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 4 nights in Sep 2025

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal súper amable, ofrecen traslado hotel-aeropto.-hotel (costo extra) muy seguro.
Stayed 4 nights in Sep 2025

10/10 Excellent

Shalem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Playacar Palace! Room was lovely- we got an upgrade to full ocean view. Staff is amazing, so friendly and accommodating. Food is delicious- my only note would be I wish the buffet was open every night, sometimes a dress up dinner is too much. Pool is fun, activity directors are great. I do wish they had more night life- things are pretty quiet by 10 pm. There was some impact from the seaweed problems in the area, but the hotel had workers/ trucks out there every morning working like crazy to clear the beach. By the end of the week it was much better. It is out of their control, unfortunately, but they are on top of it. My family went on many excursions and this is a great location for a home base for adventures- or if chilling by the pool is your thing, it’s great for that too! I feel like it’s smaller than some resorts, but I liked that! Highly recommend!
Stayed 7 nights in Aug 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very comfortable and the property is extremely clean. The restaurants are beautiful with great food. The pool is so much fun. We thoroughly enjoyed our stay and will be back.
Stayed 5 nights in Aug 2025

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness

5th time visiting will be our last time !

Food very limited, beds not that comfy, internet access seemed fine, from the moment we got there we felt like things have gone downhill, we bought attention to the guest relations of several issues a/c not working calls every morning at 8am knocks at the doors at 8:30am even after telling them not to call us early they continued. Felt like as a smoker we was targetted many times. Sat on our balcony with security 5 feet away trying to make out we was smoking when we was just enjoying the view. I spent 5500 on this hotel and after the first day we requested a refund to move hotel the guest relations will tell you nothing they can do to help even tho there was sick in the pool I refused to let my child go in the pool for 3/4 days because all they did was bucket out the sick no closure of the pool to clean it properly and lied too about what it was floating around. After this we tried to get a refund again to be told no no no. All we wanted was to move to a sutible hotel which our kids could enjoy. The only thing keeping this hotel going is the servers at the pool and pool food area., silvia and Perla are the most beautiful humans and will do anything to help make your stay a pleasant one. Shame the hotel has gone down hill so much. Dirty pool all the time tiles falling off every where paintwork old and outdated if I was you I would look at other hotels as this hotel really let its self down and how ever much you spend there they will still not help you if problems arise.
Stayed 10 nights in Aug 2025

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mejorar la velocidad de internet
Stayed 5 nights in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Variedad de comida

Hay más que suficiente variada que pueda elegir. Era sabrosa. Niguiri de Atún, Toro y salmón eran muy frescos y buenos. La cama era muy cómodo pero me prefiero un poco más dura.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were amazing. Super professional and polite. They made our vacation beautiful and fun.
Stayed 8 nights in Aug 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
Stayed 1 night in Aug 2025

6/10 Okay

Alicia

Disliked: Staff & service
Was not impressed with this location.
Stayed 6 nights in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. Super clean. Just wish there were more food options. Great service!!
Stayed 6 nights in Jul 2025

2/10 Terrible

Adrian

Disliked: Staff & service, amenities, property conditions & facilities
Nada que ver con las fotografias, lo único bueno es la cercania al ferry. Si ser VIP es recibir un dulcero con dulces corrientes, mejor nada
Stayed 2 nights in Jul 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island. The best is the food and the whole staff. The less is the amount of amenities the hotel offers. The hotel is quite small so besides the pool, there is not much to do. Luckily for us, our plans were to visit Xcaret theme parks. And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable. All and all is a good place to stay and our is experience was really good.
Stayed 5 nights in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great food and service!

I’ve stayed at a few different all-inclusive places on the Riviera Maya and when it comes to food and services, Playacar Palace was top of the list. Pros: Smaller size all-inclusive A-la-Carte restaurants food and service top notch Cafe has delicious treats and drinks Beach restaurant has delicious menu and a pizza oven outside Drinks aren’t too watered down Staffs are amazing! All rooms have some sort of view of the ocean (We stayed in the walkout suite oceanfront and it was amazing!) Near 5th Ave shopping area Near Cozumel Ferry Family friendly Cons: Buffet options were good but lacks variation from day to day Only one single pool that stretched from the kiddie pool to the pool bar Even though beachfront but depending on the season is covered in seaweed and can’t really be enjoyed. (I commend all the hard workers who start their day trying to clear the beach of the seaweed but Mother Nature always prevail) Overall, I would highly recommend this resort and will definitely stay again but maybe when it’s not seaweed season 😂
Walkout oceanfront suite
Good size drink that’s not too watered down. Rum punch
Stayed 4 nights in Jul 2025

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of our best family vacation yet. Great options for food. Place was very clean and thr staff were very helpful.
Stayed 5 nights in Jul 2025