“Great Hotel and just booked again for my next trip to PV. I stayed during Hurricane Simon in Puerto Vallarta, and despite the situation, the hotel remained clean, serviced, professional and focused on serving guests. Unfortunately, one guest responded with unnecessary hostility due to a small surcharge was being used to help maintain guest services, staffing, and breakfast operations during an extremely challenging period when the city was under a stay-in-place order. His behavior was...
“Great Hotel and just booked again for my next trip to PV. I stayed during Hurricane Simon in Puerto Vallarta, and despite the situation, the hotel remained clean, serviced, professional and focused on serving guests. Unfortunately, one guest responded with unnecessary hostility due to a small surcharge was being used to help maintain guest services, staffing, and breakfast operations during an extremely challenging period when the city was under a stay-in-place order. His behavior was...
Alexander