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"This is the best resort I ever been to, the food was amazing, the staff was so nice helpful and friendly.100% recommended. It’s so beautiful, love love love this resort ❤️"

"Everything was excellent maybe just updated tv"

"I enjoyed my stay at the Occidental Costa Cancun despite a few problems which the staff attemped to address. Initially, I was allocated a room oppisite the pool and large speakers and I knew on arrival that this would not suit me as I prefer a quiet room away from loud music. With a little discussion, I was allocated another seaview room by a very nice suoervisor in a quiet part of the hotel. The location was perfect, the seaview was lovely but as I enteted the room, I noticed a smell of drains! particularly at the entrance. Staff sent someone to sort the problem out. They checked the shower drain, but the smell persisted up to my last day, today. I was a bit disappointed as this trip was a special treat to myself for a special birthday and I wanted everything to be perfect. Unfortunately it was not. Please sort out this problem in rolm 558 for the benefit of other guests and the hotels reputation. There were some good points however, the staff were always very helpful and polite , and the food was generally very tasty, with a good variety and the drinks are of good quality. The beach is small but sufficient, and there was generally a nice atmosphere in the hotel. There were also a range of activities on each day, snd evening shows which were ok."

"Friendly staff …amazing resort"

"Amazing staff, the entertainment staff was the best I have ever experienced! They made the whole trip very memorable. Definitely recommend the Riu Cancun"

"Excellent service and friendly staff. They keep the facilities really clean. There is also good care ant the restaurants on getting you what you need, specially with allergies. There is a great kids waterpark for families. And the food is all excellent. My only main complaint is the there aren’t a lot of bathrooms on the property. Especially if you’re on the beach…. "

"The pool was clean and the swim-up bar is great, room clean with a beautiful view. Staff are very friendly and nice "

"Non stop party, excellent food,great pools"

"We had a really great 3-night stay at Cancún resort. The rooms were clean, comfortable, and well maintained throughout our trip. The staff were honestly one of the best parts of the experience , everyone was friendly, helpful, and always willing to assist with anything we needed, which made us feel very welcomed. The food options were awesome with plenty of variety, and we really enjoyed trying different meals throughout our stay. The resort atmosphere was fun and relaxing, and we truly enjoyed our time there. The only small issue we noticed was that the swimming pool seemed a little dirty at times, but aside from that, we had no major complaints at all. Overall, it was a memorable stay and we had an amazing time in Cancun. We would definitely consider coming back again."