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"Friendly staff …amazing resort"

"Amazing staff, the entertainment staff was the best I have ever experienced! They made the whole trip very memorable. Definitely recommend the Riu Cancun"

"Comfortable beds, great staff, good food (lamb chops were amazing), swim up bar, clean beach, great value for the price for a lower priced hotel. The jungle party via the shuttle bus to the sister property was crazy fun."

"We had preferred club status, our butler Oscar was super helpful! And the service all round was excellent. It was a clean property. Overall, we would go back!"

"Excellent service and friendly staff. They keep the facilities really clean. There is also good care ant the restaurants on getting you what you need, specially with allergies. There is a great kids waterpark for families. And the food is all excellent. My only main complaint is the there aren’t a lot of bathrooms on the property. Especially if you’re on the beach…. "

"The pool was clean and the swim-up bar is great, room clean with a beautiful view. Staff are very friendly and nice "

"Non stop party, excellent food,great pools"

"We had a really great 3-night stay at Cancún resort. The rooms were clean, comfortable, and well maintained throughout our trip. The staff were honestly one of the best parts of the experience , everyone was friendly, helpful, and always willing to assist with anything we needed, which made us feel very welcomed. The food options were awesome with plenty of variety, and we really enjoyed trying different meals throughout our stay. The resort atmosphere was fun and relaxing, and we truly enjoyed our time there. The only small issue we noticed was that the swimming pool seemed a little dirty at times, but aside from that, we had no major complaints at all. Overall, it was a memorable stay and we had an amazing time in Cancun. We would definitely consider coming back again."

"There were certain areas on the resort that smelt like sewer so when we swept out of our room building 94 that’s all you smell and it was horrible there was alot of bugs and roaches that get through the doors the tub wasn’t cleaned right"