Cancun Mall Tours

We were told that the room would be ready by 2 PM. Upon arrival we were told that the room will be ready by 3 PM and if we wanted to check in early, it would be $500. We booked two queen room, but got one king and a sofa bed. There were a couple of instances that weren’t favorable. We’ve asked repeatedly to restock our mini fridge with bottles of water or when we went to restaurant my glass weren’t refilled with water. We’ve also requested a comforter as sofa bed did not come with extra comforter this had to be asked again, they also offered Butler service and that service was nonexistent. We arrived after 12 noon. The pool staff was really fun and many of the servers and waiters were nice.