Kukulcan Plaza Shopping Mall Tours

Best staff, kid friendly, clean, pool

We enjoyed staying here. We’re a quiet couple with no children around mid 30 and 40s. We read that this building was the quietest of the 3 resorts and it’s true. No loud music and annoying entertainment by the pool. Just peace and quiet. Great pool service. The roof top pool is only adults if you really dont want to see kids. Of course the big downfall is the beach. But you don’t come to Riviera Maya for the beach. It was very rocky and full of sargassum which was expected. They make up for it big time with everything else. The food was also exquisite. We already knew Mexico was renowned for its food. After staying at many other resorts in the Cancun/Playacar/Playa Mujeres area, we know Mexico’s food greatly outweighs Dominican Republic. This resort surprised us even more! The french à la carte restaurant was exquisite. We ate there twice! The beef filet was cooked as we like it medium rare. The chocolate dessert and crème brûlée were divine. We also enjoyed the Dolores food court for lunch. I had tacos at the grill every time. Delicious! The Italian restaurant was surprisingly good too! I say this because I’m Italian and I get disappointed ever time I order pasta or pizza. Theirs was actually not bad. It’s not Italy of course, but you’re in Mexico so what do you expect. But they really try their best to accommodate you. Just be nice to the servers and staff, if you need something say so kindly and tip them. They work hard!

We booked a platinum room. We had a beautiful room with a sea view. The restaurant options are great, only one we avoided was the Tepanyaki as it’s not our taste. Could not recommend this resort more on the whole, this was our 2nd time and it did not disappoint. The staff are so friendly and helpful. Personally I think going platinum is worth the additional cost, it means no stress booking à la carte and your minibar is always topped up and the butlers are super helpful. Thanks to Alma, Fredy & Rikardo who made our stay so easy